A4821112064535_1

48 Steering column clicks when it is adjusted vertically
48 21 11 2064535/1 September 16, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q8
2019 - 2022
All
Not Applicable
Q7, SQ7
2017 - 2022
All
Not Applicable
SQ8, RS Q8
2020 - 2022
All
Not Applicable
Condition
Customer states:
 There are noises when adjusting the steering column vertically (clicking noise).
Workshop findings:
 Noises can be reproduced.
 The noise comes from the lower pin/hinge area of
the steering column (Figure 1).
Figure 1. Lower pin/hinge – Steering column.
Technical Background
Steering column was assembled under tension.
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
Not applicable.
Service
Replace the bolts marked in the (Figure 2) according to
the instructions in Elsa at Repair Manual, Chassis >> 48
Steering >> Steering Column.
Note:
 It is crucial to follow the tightening sequence and
torque specification exactly.
 Use new bolts only.
Figure 2. Steering column bolts.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
4818
Damage Code:
0020
Labor Operations:
Replace the steering column bolts
4814 0999
50 TU
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
Road test prior to the service procedure
No allowance
0 TU
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Road test after the service procedure
Claim Comment:
No allowance
0 TU
As per TSB #2064535/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
Additional Information
More information on this system can be found in the following resources:
 Elsa: Chassis >> 48 Steering >> Steering Column.
All part and service references provided in this TSB (2064535) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.