A9121332064292_1

91 Volume control sporadically changes to min/max volume when adjusting via the steering wheel
controls
91 21 33 2064292/1 September 16, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A4
allroad, S4,
A8, A8
PHEV, S8,
Q7, Q8, A5,
A5
Cabriolet,
A5
sportback,
S5, S5
Cabriolet,
S5
sportback,
RS 5, RS 5
Cabriolet,
RS 5
sportback,
TT, TTS, TT
RS, Q3, Q5,
SQ5, Q5
PHEV, Q5
sportback,
SQ5
sportback,
Audi e-tron
quattro, and
Audi e-tron
sportback
2021
All
MIB2+/MIB3
Condition
Customer states:
 When adjusting the MMI volume via the steering wheel controls, the volume sporadically and unintentionally
goes all the way to min or max.
Technical Background
A hardware defect causes some steering wheel controls to exhibit the stated behavior.
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
Additional quality checks at the supplier.
Service
Please replace the right and left multifunction buttons on steering wheel E441/E440 in order to resolve the
customer concern.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9161
Damage Code:
0010
Labor Operations:
Multifunction controls st whl remove + reinstall 9161 2050
See SRT with
associated
operations
Diagnostic Time:
GFF – Checking and clearing fault codes
0150 0000
Time stated on
the diagnostic
protocol (Max 20
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB # 2064292/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
See ETKA
Right and Left Multifunction Buttons on Steering Wheel
E441/E440
01
Additional Information
All parts and service references provided in this TSB (2064292) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.