ABOM09172021

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Sent on
09
From
Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject
Product Improvement: 2022 Civic Key FOB
17
2021
Expires on 11
05
2021
DATE: September 17, 2021
TO:
All Honda Parts & Service Managers, Advisors, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
RE:
Product Improvement: 2022 Civic Key FOB
Today September 17, 2021, American Honda is announcing a product improvement campaign for certain
2022 Civic vehicles. Eligible vehicles were produced by Honda of Canada Manufacturing and were sold
with only one key FOB. Refer to your eResponsibility report or do an iN VIN inquiry status to determine which
units in your inventory are affected.
BACKGROUND
Due to a worldwide chip shortage, a decision was made to sell vehicles to customers for a limited me
with a single key FOB instead of two. Customers were advised at the point of sale that an addi onal
FOB would be provided to them at a later date.
REPAIR
Provide a programmed second key FOB to owners who only received one at me of sale.
PARTS
Ini al parts will be allocated to your dealerships for your in-stock units. Addi onal parts will be
available via normal ordering.
TOOLS
There are no special tools needed for these campaigns.
SERVICE BULLETINS
Service bulle n 21-079, Product Improvement Campaign: 2022 Civic Key FOB has beenpostedto the Service
Informa on System (SIS) as of September 17, 2021. It includes parts, repair, and warranty informa on
related to this campaign.
CUSTOMER NOTIFICATION
American Honda expects to complete ini al customer no fica on by the middle of October 2021.
As always, be sure to do an iN VIN inquiry status for all vehicles passing through your dealership to
determine eligibility for any open campaigns.
American Honda Motor Co., Inc.
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