2061928/2

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Creaking noise from the upper C post trim panel
Bentley: worldwide (2WBE)
Bentley
2061928/2
EH
Approval
New customer code
Object of complaint
Complaint type
body fixtures and fittings -> trim, protective strips, brightware, dirt deflector -> C-pillar moulding component / consumables -> loose
body fixtures and fittings -> trim, covers, floor cover -> C-pillar trim
noise, vibration -> noise
Vehicle data
New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
ZG2* 2020 E
ZG2* 2021 E
ZG2* 2022 E
Documents
Document name
master.xml
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Position
Technical product information
Creaking noise from the upper C post trim panel
Transaction No.: 2061928/2
Customer statement / workshop findings
Customer statement
Creaking noise from the left or right upper C post trim panel when the rear seats are occupied and when the vehicle is static
Workshop findings
Creaking noise from the left or right upper C post trim panel can be identified when pressing the panel by hand
The instructions MUST only be conducted on receipt of an official customer complaint
Technical background
IMPORTANT: Ensure all trim panels are suitably protected when carrying out the onward instructions Warranty
payment will not be considered for any trim damage
IMPORTANT: The operative should perform the onward instructions within the Measure section on the affected side only
The instructions MUST only be followed on the right and left hand side in the event that the issue is clearly evident on both sides
Production change
Not applicable
Measure
1) Using a suitable trim tool or hand, apply pressure along the top edge of the affected/creaking upper C post trim panel
TIP: If the creaking noise occurs only when pressure is applied in this position, the concern is related to the tape specification which is fitted to
the applicable upper C post bracket
2) Remove the applicable upper C post trim panel – Refer to Rep.Gr 70 to gain access to the Brackets shown in Figure 1
Figure 1
•
Referring to Figure 2 - Remove the transparent tape from the upper C post bracket upper edge, making note of the original location points
Figure 2
3) Apply anti-squeak tape along the upper C post bracket upper edge in the exact location that the transparent tape was removed from
4) Referring to Figure 3 - Ensure that the clips and apertures (highlighted in red boxes) are not blocked by the anti-squeak tape. If they are
blocked on initial fixing of the tape, adjust/cut the tape as required to ensure the holes are free
Figure 3
5) Referring to Rep.Gr 70 - Refit the upper C post trim panel
Warranty accounting instructions
Time to repair x1 C post trim panel
Warranty Type
910 or 110
Damage Service Number 70 68
Damage Code
00 20
Labour
Labour Operation Code
70 68 41 05
Time
90 TU