Subarunet Announ

Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: September 23, 2021
UPDATE: WRG-21 Fuel Pump Impeller Failure Safety Recall – Owner Notification
Owner Notification
Subaru will notify all affected vehicle owners by first class mail on Monday, September 27, 2021.
Interim Notification – 2020 MY turbo Legacy and Outback vehicles
Subaru is in the process of acquiring parts for the affected 2020 model year turbo Legacy and Outback
vehicles, and expects sufficient inventory to be available at all RDCs within the next few weeks.
Therefore, an interim notification letter will be mailed to the affected 2020 MY turbo Legacy and
Outback owners. The total number of customers that will receive this interim notification is 2,798. Once
sufficient parts inventory is available for this application, the affected owners will be notified again by
first class mail to schedule an appointment to have this recall repair completed.
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2019-2020 model year Ascent,
2018-2019 model year BRZ, 2018 model year Forester (turbo), 2018-2020 model year Impreza, 20182020 model year Legacy, 2018-2020 model year Outback, and 2018-2019 model year WRX vehicles in
which the fuel pump may become inoperative.
Affected Vehicles
A total of 172,308 U.S. vehicles will be affected by this recall, as listed below:
Model Year
2019-2020
2018-2019
2018
2018-2020
2018-2020
2018-2020
2018-2019
Carline
Ascent
BRZ
Forester (turbo)
Impreza
Legacy
Outback
WRX
Production Date Range
January 14, 2019 – May 20, 2019
April 6, 2018 – November 6, 2018
April 20, 2018 – August 7, 2018
May 3, 2018 – May 31, 2019
June 25, 2018 – October 18, 2019
June 25, 2018 – October 18, 2019
April 20, 2018 – November 1, 2018
Affected vehicle count
22,831
2,409
2,010
28,105
17,487
88,860
10,606
Not all vehicles in the production ranges listed above are affected by this recall. Coverage must be
confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair.
In addition to the Vehicle Coverage Inquiry lookup function by VIN, retailers may view and download
their affected VIN list from subarunet.com/Recalls & Campaigns/Recall Affected VIN List.
Description of the Defect and Safety Risk
The affected vehicles may be equipped with a low pressure fuel pump produced during a specific
timeframe that may include an impeller which has been manufactured with a lower density. Under
certain conditions, the lower density fuel pump impeller may deform and interfere with the body of the
fuel pump, potentially causing the low pressure fuel pump to become inoperative.
If the low pressure fuel pump becomes inoperative, the check engine warning light or malfunction
indicator light may illuminate, and/or the engine may run rough. In the worst case, an inoperative fuel
pump may result in the engine stalling without the ability to restart the vehicle, increasing the risk of a
crash.
Service, Parts, and Claim Instructions
Remedy parts must be ordered through PRIME. Please refer to ‘Recalls & Campaigns/PRIME Max
Quantities’ on subarunet for the orderable quantities. For detailed service, parts, and claim information,
please refer to the WRG-21 Product Campaign Bulletin which is now available on STIS.
Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru
Retailer failing to perform the applicable service procedures to correct all affected vehicles in their
inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000
per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the
Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
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Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Once the remedy kits specific to this recall are available, retailers are to promptly perform the applicable
service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a
vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure
the recall correction has been made before selling or releasing the vehicle.