SRV-TTB21-001r.9

Tips & Tricks –Multistrada V4 Model Year 2021
no.
1
Symptom
Issues during Top Case
fixing to the plate
Subject
Top Case Kit
Part no. 96781531AA
Photo
Notes and Indications - Corrective action
We have received some reports concerning the difficulty in
securing the Top Case (Kit Part no. 96781531AA) to the top
plate Part no. 8291M033A due to a machining error of the
supplier. In particular, the locking tooth on the upper plate
Part no. 8291M033A shows a hole 2mm narrower than
specified. To eliminate this defect, the locking tooth of the
plate must be milled by 2mm in the upper area using a flat
file, as shown in the figure.
2mm
We inform you that the upper plates present inside the kits
in stock have been restored.
After having installed the anti-theft system Kit Part no. 96681081AA and enabled it on the BBS control
unit, some malfunctions may occur during activation due to a possible incorrect pin arrangement in the
connector of the wiring branch supplied with the kit.
2
Anti-theft system kit
Part no. 96681081AA
malfunction
Anti-theft system kit
Part no. 96681081AA
Follow the procedure described below:
1) uncover connector (A) by moving sheath (B) backward;
2) uncover the wiring by removing a portion of insulating tape to make operations easier;
3) check the arrangement of Pins 5 and 6 and the relevant color on the 8-pin connector. If the pin
arrangement is not correct, extract them working from the front side with a needle inside the groove so
as to lift the retainer and invert them.
4) restore the cloth tape previously removed and the position of the protective sheath (B).
The kits currently in stock have been restored.
SRV-TTB-21-001_Rev.09
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
Symptom
Subject
Photo
ONLY
Multistrada V4S
4
5
Software updates for
Bosch instrument panel
with DDS 2.0 diagnosis
instrument
Precautions during PDI:
installation of the battery
on the vehicle
Software updates for
Bosch instrument panel
Battery assembly
-
Notes and Indications - Corrective action
The new DDS 3.0 diagnosis instrument kits Part no. 979000279 are being
distributed and will be delivered within the next few months.
We would like to remind you that in order to carry out software updates of the
Multistrada V4S instrument panel, it is necessary to use the USB cable included
in the DDS 3.0 diagnosis instrument kit.
If you have not received the new diagnosis instrument yet, you can still perform
the update using the DDS 2.0 using any USB cable, type A male-male (this cable
is easily available on the market).
We also inform you that a video has been made showing you the correct use of
the cable. It can be viewed at the following YouTube link:
https://youtu.be/IGbLKyo4B8k.
We have received isolated reports of possible issues concerning the connection of battery negative cable;
in particular, you may find that the negative cable appears to be too long.
To correctly position the battery negative cable, make sure that the cable runs over the main wiring and
makes a bend upstream of the battery negative pole.
For a better understanding, we have made a short video showing the issue described above and the
correct battery installation, which can be viewed at the following link: https://youtu.be/wu1qH4gi4LI.
6
Precaution during the
installation of the heated
handgrip kit part no.
96680702A
SRV-TTB-21-001_Rev.09
Heated handgrip kit part
no. 96680702A
We inform you that for the installation of the heated
handgrip kit part no. 96680702A, the main wiring harness
connectors where to connect the heated handgrips, are
positioned below the ignition switch cover as shown in
the figure.
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
7
Symptom
Possible incorrect
operation of the swinging
system - Top Case
accessory kit part no.
96781531AA
Subject
Photo
Notes and Indications - Corrective action
We inform you that the first Top Case accessory kits part
no. 96781531AA delivered may not operate correctly with
the swinging system, which may seem “too braked”. To
improve this condition, it is possible to insert 4 copper
washers (1) part no. 85250231A on the 4 screws (2)
retaining the bottom plate to the top one.
For a better understanding of the assembly procedure of
the Top Case accessory kit, a video has been made which
can be viewed at the following link:
https://youtu.be/DVEHKVvdKQI.
Top Case
Part no.96781531AA
All Top Case kits in stock will be restored by February.
8
Ducati Quick Shift (DQS)
malfunctioning and no
indication on the
instrument panel of the
engaged gear
We have received isolated reports about the Ducati Quick Shift (DQS) not working properly, and about the
missing indication of the engaged gear on the instrument panel, with gear sensor plausibility error P0919
being stored (the gear plausibility diagnosis requires 16 seconds of validation at a speed above 20 km/h
without any gear change).
Final
drive
Some analyses showed that this condition occurred following a change in the final drive gear ratio (Z15
sprocket installed instead of Z16 as designed).
As already emphasized during the technical training, we remind you to avoid any modification to the final
drive gear ratio (Z16 sprocket and Z42 rear sprocket).
Possible switching on of
DSS warning light on
instrument panel
9
Ducati Skyhook
Suspension (DSS)
-
There have been some isolated reports regarding a possible switching on of the “DSS” warning light
on
the instrument panel for the models equipped with Ducati Skyhook Suspension without any errors read by
the diagnosis instrument.
Through the DDS 3.0 diagnosis instrument, enter the “Settings” section of the BBS control unit and
perform the “Calibration of the rear rotary sensor”.
SRV-TTB-21-001_Rev.09
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
The TPMS system (Tire Pressure Monitoring System) allows monitoring tire pressure value: if tire pressure
deviates by 25% from the set reference value, the TPMS system displays a warning on the instrument
panel. The sensor activates when speed exceeds 35 km/h and tire pressure is displayed on the instrument
panel 1 minute later.
We remind you that, before installing tire pressure sensors on front and rear wheel rims, they must be
coded through DDS 3.0 diagnosis instrument.
10
Activation procedure for
TPMS tire pressure
sensor
TPMS
(Tire Pressure
Monitoring System)
To activate TPMS system, follow the procedure indicated below:
1) using DDS 3.0, access the “Special Features → Ducati Accessories
Manager → Vehicle Configuration”;
2) select “Enable/Disable” TPMS;
3) access the “Self-diagnosis → Settings” section of Hands Free control
unit and perform “TPMS code writing” for front and rear wheel sensors
by entering the 8-digit code written above the Qr-Code;
4) access the instrument panel Settings menu and select “Tire Pressure”
to set (and customize) the reference pressure values of the rear and
front tires. The tire nominal pressure value specified inside the owner's
manual can be used as a reference.
Explain to the Customer the use of the "Tire Pressure" function to edit
the reference pressure value of the front and rear tires. The information
about the current pressure value of front and rear tires is also available
inside instrument panel main menu.
11
Precautions for checking
the engine oil level
SRV-TTB-21-001_Rev.09
Level
engine oil
To correctly check the engine oil level, carefully follow the operations described below:
1) The level check should be carried out with warm engine, approximately 15 minutes after the engine has
been turned off.
2) Turn off the engine and wait 10÷ 15 minutes to allow the oil to return completely to the oil sump.
3) Position the motorcycle on level ground with both wheels on the ground and in an upright position.
4) Check the oil level through the sight glass.
If the oil level is below the center line between the MIN and MAX notches, add oil up to the maximum
level notch.
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
12
Symptom
Possible lack of paint
adhesion on fuel tank cap
Subject
Fuel tank cap
Photo
Notes and Indications - Corrective action
We would like to inform you that on an initial batch of motorcycles produced, the fuel tank cap could
present a problem of paint adhesion. Starting from frame number ZDM1A00AAMB002445 the supplier
has improved the painting process that avoids this issue.
The fuel tank caps in the spare part warehouse are compliant.
13
Assembly precaution for
the anti-theft system kit
part no. 96681081AA
14
Assembly precaution for
the fuel tank cap kit
Hands Free
part no. 96681021AA
SRV-TTB-21-001_Rev.09
Anti-theft system kit part
no. 96681081AA
We inform you that for the installation of the anti-theft
system kit part no. 96681081AA, the main wiring
connector (1) where to connect the anti-theft device, is
positioned near the fuel pump flange, in the front left
area of the fuel tank.
Hands Free fuel tank cap
kit part no. 96681021AA
We inform you that for the installation of the Hands
Free fuel tank cap kit part no. 96681021AA, the main
wiring connector (2) where to connect the Hand Free
fuel tank cap, is positioned near the fuel pump flange, in
the front left area of the fuel tank.
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
The programming procedure must be carried out ONLY when the motorcycle is connected to the special
Ducati power supply unit Part no. 979000286.
If programming is not completed successfully,
the instrument panel will NOT be damaged and it will never have to be replaced.
ONLY
Multistrada V4S
15
Instrument panel
programming interruption
To restore instrument panel correct operation, you will have to:
1) Turn off or disconnect the workshop power supply unit;
2) Switch the motorcycle from Hands Free to Key-OFF;
3) Disconnect the USB cable from PC to motorcycle;
4) Wait for 60 seconds;
5) Remove the 50 Ampere fuse (the one on tank side);
6) Wait for 30 seconds;
7) Re-connect the 50 Ampere fuse;
8) Re-connect or turn on again the battery power supply unit;
9) Switch the motorcycle from Hands Free to Key-ON and connect the DDS 3.0 diagnosis instrument;
10) If the instrument panel resumes normal operation by showing the display, select the "Global Scan"
function and programming will automatically restart;
11) If the instrument panel remains in the "bootloader" status with LH warning lights flashing, select the
"SERVICE UPDATE Multistrada V4S" model and "Bosch → Model Year 21 instrument panel
reprogramming", select the file present (e.g. 1706_ICC_S018) and launch the programming; connect the
USB cable to the motorcycle when requested by the DDS 3.0;
12) Programming will restart and will take approximately 20 minutes.
Instrument Panel
Programming
A video has been made, which can be viewed on the YouTube platform at the following link:
https://youtu.be/c9br35tEazg.
16
Incorrect residual fuel in
the tank
Fuel tank
-
In some cases, we have found that the tap on the right-hand side of
the fuel tank is completely closed instead of open; this leads to an
incorrect remaining range when there are only a few liters of fuel in
the tank (fuel reserve conditions).
If the above-mentioned event occurs, we ask you to ensure that the
tap on the right-hand side of the fuel tank is fully open.
SRV-TTB-21-001_Rev.09
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received several reports of a different coloring of the fork sleeve ordered as a spare part for a
complete fork leg replacement. This is due to an anodizing process with different color rendering.
Multistrada V4S, ONLY
17
Coloring of the spare
front fork sleeve
In case of replacement of a complete fork leg, previously authorized by your Service Area Manager, we ask
you to check the correct color of the fork leg before assembly (comparing it with the color of the fork
installed on the motorcycle) and if it is different, update the YouTech service request by attaching photos
and urgently ordering the other complete fork leg to proceed with its replacement.
Front forks
Please, note that the spare part warehouse will be restored.
Multistrada V4S, ONLY
18
No “key missing”
message displayed on the
instrument panel
SRV-TTB-21-001_Rev.09
Hands Free
-
We have received a few isolated reports that the “key missing” message is not displayed on the instrument
panel if the key is out of range of the Hands Free antenna.
We inform you that this case is being analyzed.
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received a few isolated reports of possible difficulties in opening the side panniers due to the
“vacuum” effect that occurs when travelling with significant changes in altitude.
To avoid this phenomenon, it is necessary to drill a venting hole with a maximum diameter of Ø 2 mm at the
bottom of the bag, between the ribs near the rear hinge as shown in the figure.
DO NOT drill through the second internal wall of the bag.
This modification has also been implemented by the supplier and does not affect the water tightness.
19
20
Difficulties in opening the
side panniers
part no. 96781551AA
Precautions during PDI:
installation of the heated
handgrips
part no. 96680702A
SRV-TTB-21-001_Rev.09
Side panniers
part no. 96781551AA
2.0 mm
Drill hole ONLY in the outer wall
We have received some reports about heated handgrips that
have not been installed correctly and so the cable between the
handgrip and the switch may be pinched.
Heated handgrips
Part no. 96680702A
We kindly ask you to always follow the instructions provided on
the DCS under the “accessories catalogue” section or in the
model presentation bulletin (SRV-SRB-20-049) and to comply
with the correct orientation of the cable and handgrip as shown
in the figure.
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received a few isolated reports of erratic engine operation at idle, hard starting, the possibility of
the MIL warning light on the instrument panel coming on and/or memorised MAP sensor errors.
21
Possible erratic idling rpm
and hard starting
Our analysis has shown that this phenomenon could be due to the MAP sensors not fitting perfectly in their
seats; we therefore ask you to check the correct installation of the MAP sensors if the symptoms described
above should occur.
Engine
We would also like to inform you that the assembly process of MAP sensors on the production line has been
strengthened from the end of April 2021.
22
Possible interference
between external central
stand return spring and
footpeg holder plate
We have received a few isolated reports of possible interference
between the external central stand return spring and the
footpeg holder plate when the central stand is closed.
Central stand
Check that the two side stand return springs are correctly
installed and aimed as shown in the figure.
Multistrada V4S, ONLY
We have received a few isolated reports that the mobile phone is not recognised on the instrument panel
and, therefore, cannot be connected via Bluetooth.
Failure to recognise
mobile phone on
instrument panel
23
Replacement of the instrument panel is NOT required
as it is not an issue related to the hardware of the vehicle.
Instrument panel
-
In this case, we suggest:
- deleting the previously established connection from both the Customer’s mobile phone and the vehicle
instrument panel;
- performing a Key-Off and wait for at least 1 minute before the next Key-ON;
- repeating the pairing operations between the mobile phone and the instrument panel.
If the issue persists, fill out a YouTech service request attaching the completed Infotainment Check List.
SRV-TTB-21-001_Rev.09
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received some isolated reports about a possible oscillation of the final drive chain even if the chain is
correctly tensioned. In these cases the customer may complain an uneven sliding of the chain at constant
speed.
In these cases, you are asked to check for a possible deformation of the gearbox secondary shaft by
removing both the chain and the sprocket and taking the measurement with a dial gauge directly on
spacer Part no. 713P0011C, as shown in the figure (the measurement should NOT be taken on the sprocket
since an uneven wear of the rubber material may occur during the first few kilometers): by slowly rotating
the shaft, the value taken with the dial gauge must be at most 0.1 mm.
24
Possible oscillation of the
final drive chain
(non-uniform sliding)
Gearbox secondary shaft
-
a) If the measurement shows values below 0.1 mm, replace the sprocket only.
a) If the measurement shows a value greater than 0.1mm, fill out a YouTech service request.
25
Possible validation of
errors P0326 - Front bank
knock sensor error (Cyl 12) [Mismatching value]
and/or P0331 - Rear bank
knock sensor error (Cyl 34) [Mismatching value]
SRV-TTB-21-001_Rev.09
Knock sensor
-
We have received a few isolated reports about the triggering of one of the
following errors in the engine ECU, either in ACTIVE or STORED status:
- P0326 - Front bank knock sensor error (Cyl 1-2) [Mismatching value]
- P0331 - Rear bank knock sensor error (Cyl 3-4) [Mismatching value]
that cause only the MIL warning light to light up on the instrument panel,
without affecting the correct operation of the vehicle (no vehicle stop).
If one or both errors are displayed, we kindly ask you to:
• Check the correct tightening of the knock sensor fixing screw (25 Nm);
• Use an Ohmmeter to check the resistance between the pins of the knock
sensor involved: Resistance nominal value: 4.9 MΩ ±20%
If the value does not correspond, replace the sensor and send the defective
component to Ducati Motor Holding.
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received a few isolated reports concerning the hands free fuel cap part no. 96681021AA that
proves difficult to open and/or close. DO NOT REPLACE THE FUEL TANK CAP.
Hands-free tank filler plug
The hands-free tank filler plug allows the cap to be opened during refuelling without using a key.
Opening
To open the cap, the suitable flap must be lifted within 50 seconds of turning the vehicle off (key off).
During those 50 seconds, the cap can be opened a maximum of 5 times. If a new opening is desired, the
key must be turned on and then back off (key-on >> key-off).
Caution: the opening flap must be operated gently. Excessively fast movements may impair the cap
opening, even though the attempt will still be counted among the 5 available.
ONLY
Multistrada V4S,
Multistrada V4S Sport
26
Precautions for the use of
the Hands Free fuel tank
cap part no. 96681021AA
Information on instrument panel
Hands Free fuel tank cap
part no. 96681021AA
The instrument panel has an icon indicating “fuel cap open”. If the instrument panel is turned on (key-on)
while the cap is open, the icon will be active.
Closing
To close the cap, use your fingers to push it in fully home.
Caution: After refuelling, always ensure that the cap is correctly positioned and closed and that the
corresponding icon on the instrument panel is off.
For a further understanding of how it works, a video was also made available at the following link:
https://youtu.be/aCmACKVlCWI.
SRV-TTB-21-001_Rev.09
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Tips & Tricks –Multistrada V4 Model Year 2021
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received some reports concerning the display of error “C1134 - High DRL temperature” for which
the generic Error warning light, linked to the specific malfunction of the DRL inside the headlight, would
normally light up on the instrument panel.
The error refers to an actual circuit overheating problem which, in the event of prolonged use, could lead
to damage to the DRL function only (the headlight low beam and high beam would still work normally).
If error “C1134 - High DRL temperature” is displayed, we kindly ask you to:
- Check the production date printed on the upper left side of the headlight
27
ONLY
Multistrada V4S
Multistrada V4S Sport
Headlight
-
Error C1134 – High DRL
temperature
the first two digits correspond to the month, the next two digits correspond to the day and the following
two digits correspond to the year. The last two digits correspond to an internal code that never changes.
E.g. code in figure 02222110
- If the date is prior to 23 March 2021, replace the headlight and returning the item to Ducati
If the date is the same or after 23 March, inform your Area Manager with a specific YouTech, explicitly
indicating the date on the headlight, and attaching, if possible, any photographic documentation.
SRV-TTB-21-001_Rev.09
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