ATI&09202021
Service Bulletin Details
Public Details for: ATI&09202021
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2021 accords & cr-v with a customer complaint of a clunk or rattle noise coming from the front suspension. To better understand the cause of this condition, ahm
- 2021 -
Models from 2021
2021 HONDA ACCORD |
2021 HONDA CR-V |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 09 From Technical Information & Support Group Subject Request for Parts: 2021 Accord & CR-V Front Suspension Noise 20 2021 Expires on 10 04 2021 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Consultants Technical Information & Support Group (formerly TRS) Request for Parts: 2021 Accord & CR-V Front Suspension Noise This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Consultants. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2021 Accords & CR-V with a customer complaint of a clunk or rattle noise coming from the front suspension. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Rattle or clunk from the front suspension 2. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS - formerly TRS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1