PC833 - PG7BS Ca

QUALITY ACTION
CAMPAIGN BULLETIN
PG7BS Clock Spring Cable/Steering Column
Bushing Campaign Quality Review
Reference: PC833
Date: August 27, 2021
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2017-18 QX30
Affected
Population:
Retailer
Inventory:
43
NA
SERVICE COMM
Re-Activation date:
Stop Sale
In Effect
August 27, 2021
YES
***** Retailer Announcement *****
INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality
review of specific repairs for a previously completed campaign (PG7BS). If the VIN displays QA
campaign ID PC833, retailers should perform the procedure attached to this communication even if
the National Service History indicates the remedy action was previously performed for the vehicle.
VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was
performed and documented in accordance with INFINITI’s quality standards.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED PROCEDURE:
1.
Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PC833.
2. Retailers should complete this action on both retailed vehicles and previously owned
vehicles within retailer inventory.
• Retailers should follow all stop sale and do not drive, loan, sell, or trade
instructions for campaigns.
3. Retailers will need to file the appropriate claim using applicable Op Code information in
the repair procedure attached to this announcement to close the campaign.
NOTE: Parts replaced under this activity will be placed on parts return. Monitor the
Warranty Parts Return Website located at NNAnet.com for notifications.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History - Open
Campaign using the appropriate campaign I.D. for the status of each vehicle currently in retailer
inventory or entering the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners. If a VIN subject to this quality action was traded to another
retailer, please notify the affected retailer to have this quality action and associated campaign(s)
completed.
CAMPAIGN ID: PC833 | Original Document
Thank you for your prompt attention to this matter.
Revision History:
Date
August 27, 2021
Announcement
Original
Purpose
Original Document
***** Scroll Down for Attached Repair Instructions *****
CAMPAIGN ID: PC833 | Original Document
PC833 – 2017-2018 QX30
STEERING COLUMN BUSHING
REQUIRED TOOL

Airbag Spring Release Tool #J-51863
Figure A
1/15
SERVICE PROCEDURE
IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM) when working
on or near a Supplemental Restraint System (SRS), such as an air bag.
CAUTION: Handle interior trim carefully to avoid damage. Work with clean hands and clean tools to avoid dirt
and stains. Use protective covers as needed.
1.
Turn the vehicle OFF.
2.
Remove the battery cover shown in Figure 1.
a. Disconnect the hood lock control cable from the top of the battery cover.
b. Slide the battery cover forward to release, and then remove the battery cover.
Step 2b
Hood lock control
cable
Battery cover
Figure 1
2/15
3.
Loosen the nut for the negative (-) terminal cable of the battery (Figure 2) and then disconnect the
negative (-) terminal cable from the battery.

Apply tape to the negative (-) terminal to ensure no contact.

Wait 3 minutes before proceeding to next step.
Negative (-)
terminal nut
Battery
Negative (-) terminal cable
shown disconnected
4.
Figure 2
Locate the two (2) tool access holes on the backside of the steering wheel (see Figure 3).
NOTE: The areas are each marked by a recess.
Figure 3
3/15
5.
Gently pierce the center of each recessed access hole using the Airbag Spring Release Tool (#J-51863).
6
Insert the Airbag Spring Release Tool (A) into hole on the left side or the right side of the steering wheel,
and then place the end of the Airbag Spring Release Tool on the torsion spring (Figure 4).
Torsion spring
Airbag Spring
Release Tool
Figure 4
7.
Airbag Spring
Release Tool
Press and hold the driver air bag module on the
side where the Airbag Spring Release Tool is
inserted.
Figure 5
8.
Press and disengage the torsion spring by using the inserted Airbag Spring Release Tool (A) (Figure 6).
Torsion spring
Airbag Spring
Release Tool
Figure 6
9.
Airbag Spring
Release Tool
Pull the driver air bag module side, previously
pressed and held, and then pull out the Airbag
Spring Release Tool from the steering wheel.
Figure 7
4/15
10.
Release the remaining torsion spring by repeating steps 6 to 9.
11.
Lift the driver air bag module bottom up and
away while pulling the top, according to the
numerical order 1→2 as shown in the Figure 8,
and then remove the driver air bag module from
steering wheel.
Figure 8
12.
Disconnect the two (2) harness connectors from the steering wheel (Figure 9).

Squeeze harness connector tabs inward to release (see green arrows in Figure 9).
Harness
connectors
Driver side air bag
module harness
Figure 9
13.
Gently set the driver air bag module a side in a
safe place.
CAUTION:

To prevent accidental deployment, always
place the driver air bag module with pad
side facing upward.

To prevent damage to the parts, never
impact the driver air bag module.

Replace the driver air bag module if it has
been dropped or sustained an impact.
5/15
Figure 10
14.
Remove the steering wheel lock bolt.

The steering wheel lock bolt will be replaced during reassembly.
Steering wheel
lock bolt
Figure 11
IMPORTANT: Before removing the steering wheel, note the location of the steering wheel and steering
shaft alignment marks. The correct alignment is shown in Figure 12.
Steering shaft
alignment mark
Steering wheel
alignment mark
Figure 12
6/15
15.
Remove the steering wheel.
16.
Disconnect the steering column cover from the steering column control module and leave it in place.
Steering
column cover
After
Before
Figure 13
17.
Remove the steering column control module from the steering column housing.

Slide steering column control module straight back and off of the steering column.
Steering column
control module
Figure 14
7/15
CAUTION: Do NOT push the red button on the bottom of the steering column control module at any time
while it is being removed or installed. Damage to the steering column control module can occur.
Do not push
Figure 15
18.
Support the steering column control module as shown in Figure 16; allow it to rest on technician’s lap
while next steps are performed.
Steering column
control module
Figure 16
8/15
NOTE: The steering column may, or may not have an existing steering column bushing (refer to Figures 17
and 18). If a bushing is present, discard it and continue to Step 19 to replace it with a new one.
.
Steering column
bushing
No steering column
bushing present
Figure 17
19.
Figure 18
Slide the “BEARING ASSY-ST” (steering column bushing) onto the steering column shaft as shown in
Figure 19.

BEARING ASSY-ST is listed in the Parts Information section of this bulletin.
Steering column
bushing
Steering column
shaft
Figure 19
9/15
20.
Continue to slide the steering column bushing down until the three (3) steering column bushing tabs are
next to the steering column housing.
NOTE: Only two of the three (3) steering column bushing tabs are shown in Figure 20. The third steering
column bushing tab is hidden behind the steering column shaft.
Steering column
housing
The third steering column
bushing tab is hidden behind
the steering column shaft
Steering column
bushing tabs
Figure 20
10/15
21.
Tuck the three (3) steering column bushing tabs into the steering column housing, and then push the
steering column bushing into the steering column housing until it is flush with the end, as shown in
Figure 21.
NOTE: Only two of the three (3) steering column bushing tabs are shown in Figure 21. The third steering
column bushing tab is hidden behind the steering column shaft.
Steering column bushing
flush with the end of the
steering column housing
Steering column
housing
Steering column
bushing tabs
Figure 21
11/15
22.
Reinstall the steering column control module onto the steering column housing.

Gently push onto the steering column housing until the detent is engaged; click sound should be heard
when fully seated.
Steering column
control module
Figure 22
23.
Reattach the steering column cover.
Steering
column cover
Figure 23
12/15
24.
Reinstall the steering wheel.
IMPORTANT: Confirm that the steering wheel alignment marks are as shown in Figure 24.
Steering shaft
alignment mark
Steering wheel
alignment mark
Figure 24
25.
26.
Install a new steering wheel bolt.

Torque steering wheel bolt to: 80 N•m (8.16 kg-m, 59 ft-lbs).

Steering wheel bolt is listed in the Parts Information section of this bulletin.
Connect the steering wheel harness connectors that were disconnected in step 12.
Harness
connectors
Figure 25
13/15
27.
Reinstall the driver air bag module.

Click sound should be heard when fully seated.
28.
Reconnect the 12V battery.
29.
Reinstall the battery cover, and then the hood lock control cable to the battery cover.
30. Turn the ignition ON and observe the air bag warning light:

Light should illuminate for 7 seconds and then go out.
NOTE: If the Air Bag Warning light does not operate as described above there may be an issue not
covered by this quality action. Refer to ASIST and the appropriate Service Manual for additional
diagnostic and repair information.
14/15
PARTS INFORMATION
DESCRIPTION
BUSH-STRG COL,UPR
(BEARING ASSY-ST /
Steering Column Bushing)
SCREW
(Steering Wheel Bolt)
PART NUMBER
QUANTITY
48910-5DA0A
1
N5031-5DB0A
1
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID
PC833
DESCRIPTION
Install Steering Column Bushing
15/15
OP CODE
PC8330
FRT
0.4 hrs.