PC834 - PG7B5 Ca

QUALITY ACTION
CAMPAIGN BULLETIN
PG7B5 Driver Side Curtain Air Bag
Campaign Quality Review
Reference: PC834
Date: August 27, 2021
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2017 QX30
Affected
Population:
Retailer
Inventory:
1
NA
SERVICE COMM
Re-Activation date:
Stop Sale
In Effect
August 27, 2021
YES
***** Retailer Announcement *****
INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality
review of specific repairs for a previously completed campaign (PG7B5). If the VIN displays QA
campaign ID PC834, retailers should perform the procedure attached to this communication even if
the National Service History indicates the remedy action was previously performed for the vehicle.
The VIN identified with this QA campaign ID is being inspected to ensure the recall remedy was
performed and documented in accordance with INFINITI’s quality standards.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED PROCEDURE:
1.
Verify if vehicle is affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PC834.
2. Retailers should complete this action on both a retailed vehicle or a previously owned
vehicle within retailer inventory.
• Retailers should follow all stop sale and do not drive, loan, sell, or trade
instructions for campaigns.
3. Retailers will need to file the appropriate claim using applicable Op Code information in
the repair procedure attached to this announcement to close the campaign.
NOTE: Parts replaced under this activity will be placed on parts return. Monitor the
Warranty Parts Return Website located at NNAnet.com for notifications.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History - Open
Campaign using the appropriate campaign I.D. for the status of each vehicle currently in retailer
inventory or entering the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners. If a VIN subject to this quality action was traded to another
retailer, please notify the affected retailer to have this quality action and associated campaign(s)
completed.
CAMPAIGN ID: PC834 | Original Document
Thank you for your prompt attention to this matter.
Revision History:
Date
August 27, 2021
Announcement
Original
Purpose
Original Document
***** Scroll Down for Attached Repair Instructions *****
CAMPAIGN ID: PC834 | Original Document
PC834 – 2017 QX30
DRIVER CURTAIN AIR BAG MODULE
REQUIRED SPECIAL TOOL (J-52352)
Quick Scan Tool (J-52352)

Each retailer has been shipped one Quick Scan Tool (J-52352).

Additional tools can be obtained from Tech•Mate at 1-800-662-2001.
Figure A1
SERVICE PROCEDURE
NOTE: The SERVICE PROCEDURE in this action differs from the one in the Electronic Service Manual (ESM).
Follow this procedure exactly as described.
New Module Registration
1. Register the new module serial number as follows.

The new module is listed in PARTS INFORMATION.
a. Attach the quick scan tool (J-52352) to your
CONSULT PC USB port.
Figure A2
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b. On the left side of the ASIST main menu, select Tech Support Info, then Inventory Vehicle Actions.
Tech Support Info
Inventory Vehicle Actions
Figure A3
c. Select CLICK HERE (Air Bag to VIN Registration).
Select CLICK HERE
Figure A4
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d. Use the quick scan tool to scan the bar code
(VIN) on the B-pillar label.

Wipe any dirt/debris from the bar code
before scanning.
NOTE:

Some labels may not scan quickly.

Hold the scan tool approximately 6 inches
away from the label.

Hold the trigger down until the label is
read (this may take several seconds).
Figure A5

The VIN will automatically populate (see Figure A6).

If needed, the VIN can be entered manually.
Step f; see next page
(Select Submit after both fields
are populated)
Figure A6
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e. Use the quick scan tool to scan the bar code (serial number) on the new module.

Remove the module from the shipping box and locate the bar code label (see Figure A7 and A8).

Hold the scan tool approximately 6 inches away from the label.

The serial number will automatically populate (see Figure A6 on previous page).
NOTE: If needed, the serial number can be entered manually.
New module
Serial number
Figure A7
f.
Figure A8
Select Submit on the ASIST screen (see Figure A6 on the previous page).
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Removal: Driver Curtain Air Bag Module
NOTE:

Driver curtain air bag module removal and installation is the same for sunshade and non-sunshade
equipped QX30 vehicles.

Use protective covering for all interior surfaces as needed while performing this procedure.

Make sure hands/gloves are clean when working on the vehicle’s interior.

Store all removed parts in a clean area where they will not get damaged.

Return the used/non-deployed air bag module using the instructions at the end of this bulletin.
IMPORTANT: Follow all warnings, cautions, and notes in the Electronic Service Manual (ESM) when
working on or near a Supplemental Restraint System (SRS), such as an air bag.
1.
Turn the ignition ON, engine OFF.
2.
If equipped: Fully open the sunshade.
3.
Fold down both rear seatbacks, and then recline the front seatbacks rearward as much as possible.
4.
Turn the ignition OFF.
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2: Slide
forward
5. Disconnect the negative battery terminal cable.
a. Remove the hood release cable from the
battery cover.
b. Remove the battery cover by pulling forward,
and then lifting up.
Battery
cover
1: Unsnap
cable
c. Unfasten the negative battery cable.


3: Lift up
Before servicing the SRS, turn the ignition
switch OFF, disconnect the negative
battery cable and wait at least three (3)
minutes.
For approximately 3 minutes after the
negative battery cable is removed, it is still
possible for the air bag and seat belt pretensioner to deploy. Therefore, never work
on any SRS connectors or wires until at
least 3 minutes have elapsed.
Figure 1
Battery post,
wrapped
d. Wrap the battery post or negative battery cable
end with electrical tape.
Figure 2
6.
Tonneau cover
assembly
Remove the tonneau cover assembly.
Figure 3
6/18
7.
Detach both rear pillar garnishes.
Rear pillar
garnish
Cap
location
a. Pull off the rear door welts in the area of the
rear pillar garnishes.
b. Remove the cap with a suitable pry tool.
Rear
door welt
Figure 4
c. Unfasten all rear pillar garnish clips and
pawls, starting at the rear (see Figure 5 and
6).
= clip location
Rear of
garnish
= pawl location

If equipped: Disconnect the rear pillar
squawkers (speakers).
Front of
garnish
Figure 5
Figure 6
d. Let the finishers rest at the sides of the luggage floor area.

Disconnect the luggage room lamp electrical connector as needed.
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8.
Disconnect the two (2) electrical connectors
located behind the rear pillar garnish RH.
Connecotors
Connectors
Back door
opening
Figure 7
Cover
9.
Remove all four (4) assist grips.
a. Carefully remove the covers with two suitable
pry tools.
= pawl location
Tool
Assist grip
Figure 8
b. With both covers removed, pinch in the metal
clips, and then pull off the assist grip.
NOTE: Reinstall the metal clips in the assist
grips before reinstalling the assist grips.
Assist grip
Figure 9
8/18
10.
Remove both front pillar garnishes.
a. Pull down the front door welt away from the
front pillar garnish (see Figure 10).
Welt,
pulled down
Figure 10
Front pillar garnish
b. Remove the front pillar garnish cap with a
suitable plastic trim tool.

See Figure 11 for cap location.
Cap
c. Unsnap the clips by pulling away from the
pillar, and then remove the front pillar garnish
by pulling upward.

Metal clip
See Figure 11 and 13.
Figure 11
WARNING: The metal clip needs to be
installed in each front pillar garnish before
the front pillar garnishes are installed in the
vehicle (see Figure 12).
Figure 12
Figure 13
9/18
Harness clip
11.
Disconnect the two (2) electrical connectors
and 2 clips behind the front pillar garnish LH.

Connectors
One clip fastens the harness, the other holds
one of the connectors (see Figure 14).
Connector with clip
Figure 14
12.
Remove both sun visors.
a. Using a suitable tool, unfasten, and then remove the sun visor cover (see Figure 15).
 To remove the sun visor cover, the sun visor may need to be extended (see Figure 16).
b. Carefully unfasten/remove the metal clip (see Figure 16 for clip location).
NOTE: If a metal clip falls inside where it fastens to the roof, it can be retrieved with a magnet after the
headlining has been removed.
c. Position, and then rotate the sun visor and its pivot mounting together as shown in Figure 17.
NOTE: Reinstall the metal clips in the sun visors before reinstalling the sun visors.
= pawl location
Sun visor cover
Figure 15
Sun visor,
extended
Metal clip
Figure 16
Figure 17
10/18
13.
Unfasten, and then remove both sun visor holder covers (see Figure 18 and 19 below).
= pawl location
Sun visor
holder cover
Figure 18
14.
Figure 19
Carefully remove the metal clips, and then
remove the sun visor holders.

At this time, reinstall the metal clips in the sun
visor holders.
NOTE: If a metal clip falls inside where it
fastens to the roof, it can be retrieved with a
magnet after the headlining has been removed.
= clip location
Figure 20
Do not
remove
NOTE: Do not remove the sun visor holder
electrical contacts.
Figure 21
11/18
15.
If equipped: Unfasten the anti-theft alarm
system/emergency call system button group
from the light & rain sensor cover A, and then
unfasten/remove the light & rain sensor cover
A.

The anti-theft alarm system/emergency call
system button group does not need to be
disconnected/removed.
Button
group
Cover A
= pawl location
Figure 22
16.
Disconnect the light & rain sensor electrical
connector.

Connector
This electrical harness is part of the
headlining. It will be removed with the
headlining.
Inside
mirror
Figure 23
17.
Unfasten the overhead control panel (see Figure 24 below).
a. Insert a suitable plastic trim/pry tool, and then press on the spring loaded part.
b. With the spring loaded part pressed inward, lower the “pry tool” side of the overhead control panel.
c. Pull the overhead control panel toward the rear of the vehicle.
d. Disconnect its electrical connectors, and then remove the overhead control panel.
= pawl location
Press here
Spring-loaded part
Figure 24
12/18
18.
Unfasten the headlining’s clip, pawls, and dual-lock fasteners from the roof.
Headlining
Magnets *
Magnets **
Dual-lock
fasteners
Dual-lock
fasteners
Front of
vehicle
= Connector
= Clip
* = Sunshade models only
= Pawl
** = Non-sunshade models only
Figure 25
19.
Disconnect the electrical connector located on the top side of the headlining.

Access the electrical connector through the overhead control panel’s opening.
Top side of
headlining
Windshield
Connector
Figure 26
13/18
Headlining
20.
Carefully lift up the side of the headlining over
the top edge of the center pillar upper garnish.

Perform the same procedure on the other side
of the headlining.
Upper
garnish
Figure 27
21.
Unfasten the magnets, and then carefully lower and remove the headlining through the back door
opening.

22.
See previous page, Figure 25, for magnets location.
CAUTION: Use two persons, and be careful when removing the headlining.
Disconnect the driver curtain air bag module
electrical connector.
Tape
CAUTION:
Unlocked
 When removing the driver curtain air bag
module electrical connector, insert a suitable
tool wrapped with tape, lift the lock, and then
remove the connector.
 When installing, place the connector with the
lock raised, and then push the lock into the
connector.

After installing the connector, make sure the
lock is pushed in securely.
Locked
Connector
Figure 28
T25 TORX® screw
23.
Remove the curtain air bag module T25 TORX®
fixing screw.
Rear door
opening
Figure 29
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Driver curtain
air bag
See Figure 31
See Figure 31
= Clip
Figure 30
24.
Unfasten the metal clip at each end of the driver
curtain air bag by rotating 90° counter clockwise.
Turn 90°
counter clockwise
Figure 31
15/18
See Figure 33 & 34
Driver curtain
air bag
Figure 32
25.
Unfasten the remaining clips.
a. Insert a suitable tool (such as a thin flat blade screwdriver) in the clip’s left hole, press inward, and then
partially pry out (see Figure 33).
Top view
Tool
Left hole
Figure 33
b. Insert the suitable tool in the clip’s right hole, press inward, and then pry out to fully release the clip
(see Figure 34).
Top view
Right hole
Tool
Figure 34
16/18
26.
Unhook the bracket sprouting hook, and then
remove the driver curtain air bag module.
Sprouting hook
Figure 35
Installation: Driver Curtain Air Bag Module
1.
Install the new driver curtain air bag in reverse order of removal.

See PARTS INFORMATION.

T25 TORX® fixing screw torque: 6.0 N•m (0.61 kg-m, 53 in lbs)

Make sure all harnesses and connectors are properly routed and placed.

Reinstall the metal clips in the assist grips, sun visors, and sun visor holders before reinstalling them.
WARNING: The metal clips need to be installed in each front pillar garnish before the front pillar garnishes
are installed in the vehicle (see page 9).
2. Remove the electrical tape, and then connect the negative battery terminal cable.
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PARTS INFORMATION
DESCRIPTION
PART #
QUANTITY
MODULE ASSY-CURTAIN AIR BAG, LH
(driver curtain air bag module)
985P1-5DC0A
1
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) ID #
PC834
DESCRIPTION
Replace Driver Curtain Air Bag Module
OP CODE
PC8340
FRT
1.5 hrs
NOTE: The SERVICE PROCEDURE in this action differs from the one in the ESM. Follow this procedure
exactly as described.
18/18