PC836 - R1717 Ca

QUALITY ACTION
CAMPAIGN BULLETIN
R1717 Fuel Pump Campaign Quality
Review
Reference: PC836
Date: August 27, 2021
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2016-2018 Q50
MY2017-2018 Q60
Affected
Population:
Retailer
Inventory:
41
NA
SERVICE COMM
Re-Activation date:
Stop Sale
In Effect
August 27, 2021
YES
***** Retailer Announcement *****
INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality
review of specific repairs for a previously completed campaign (R1717). If the VIN displays QA
campaign ID PC836, retailers should perform the procedure attached to this communication even if
the National Service History indicates the remedy action was previously performed for the vehicle.
VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was
performed and documented in accordance with INFINITI’s quality standards.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED PROCEDURE:
1.
Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PC836.
2. Retailers should complete this action on both retailed vehicles and previously owned
vehicles within retailer inventory.
• Retailers should follow all stop sale and do not drive, loan, sell, or trade
instructions for campaigns.
3. Retailers will need to file the appropriate claim using applicable Op Code information in
the repair procedure attached to this announcement to close the campaign.
NOTE: Parts replaced under this activity will be placed on parts return. Monitor the
Warranty Parts Return Website located at NNAnet.com for notifications.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History - Open
Campaign using the appropriate campaign I.D. for the status of each vehicle currently in retailer
inventory or entering the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners. If a VIN subject to this quality action was traded to another
CAMPAIGN ID: PC836 | Original Document
retailer, please notify the affected retailer to have this quality action and associated campaign(s)
completed.
Thank you for your prompt attention to this matter.
Revision History:
Date
August 27, 2021
Announcement
Original
Purpose
Original Document
***** Scroll Down for Attached Repair Instructions *****
CAMPAIGN ID: PC836 | Original Document
PC836 – 2016-2017 Q50 AND 2017 Q60
WITH 2.0L TURBO ENGINE;
FUEL PUMP CONTROL MODULE
SERVICE PROCEDURE
1. Connect the CONSULT-III plus (C-III plus) plus VI to the vehicle.
2. Turn the ignition ON (engine OFF).
3. Turn ON the CONSULT PC.
4. Open C-III plus and wait for the plus VI to be recognized.
5. Select Re/programming, Configuration.
Step 4: Plus VI
is recognized
Step
5
Figure 1
1/8
6. Check the box for Confirmed instructions, and then select Next.
Step
6
Figure 2
7. If the screen in Figure 3 displays, select Automatic Selection(VIN).
8. If the screen in Figure 3 does not display, skip to step 9.
Step
7
Figure 3
2/8
9. Verify the VIN or Chassis # matches that of the vehicle.

If the correct VIN is displayed, select Confirm.
Step
9
2016
If OK, select
Confirm
Figure 4
10. Select Confirm again.
Step
10
Figure 5
3/8
11. Select FSCM.

If needed, use the page arrows to scroll and find the correct section.
Page
arrows
Step
11
Figure 6
12. Select After ECU Replacement.
Step
12
Figure 7
4/8
13. Select Manual Selection.
Step
13
Figure 8
14. Select ENGINE TYPE – GASOLINE.

Use the drop down arrow to view selections.
15. Select Next.
Drop
down
arrow
Step
14
Step
15
Figure 9
5/8
16. Select OK.
Step
16
Figure 10
17. Wait for Transfer Data (Configuration) to complete.

Configuration will take only a few seconds – a progress bar will display while data is transferring.
18. Select END.
Step
18
Figure 11
6/8
19. Start the engine and let it idle until its temperature is above 86°F (30°C).
20. Navigate C-III plus; Diagnosis (All Systems) > ENGINE > Data Monitor.
21. Under System, select FSCM.

Use the lower left page arrows to find FSCM.
22. Select STATUS OF FUEL PUMP and FUEL PRESSURE.
23. Select START.
Step
22
Step
21
Page
arrows
Step
23
Figure 12
7/8
24. Confirm the following:

STATUS OF FUEL PUMP is above 7.0 volts.

FUEL PRESSURE is above 73 psi. (5.0 bar).
Step
24
Figure 13
25.
Erase any stored DTCs.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID
PC836
DESCRIPTION
Reconfigure Fuel Pump Control Module
8/8
OP CODE
PC8360
FRT
0.3 hrs.