PC837 - R1722 Ca

QUALITY ACTION
CAMPAIGN BULLETIN
R1722 Driver Airbag Campaign Quality
Review
Reference: PC837
Date: August 27, 2021
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2017 Q50
Affected
Population:
Retailer
Inventory:
10
NA
SERVICE COMM
Re-Activation date:
Stop Sale
In Effect
August 27, 2021
YES
***** Retailer Announcement *****
INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality
review of specific repairs for a previously completed campaign (R1722). If the VIN displays QA
campaign ID PC837, retailers should perform the procedure attached to this communication even if
the National Service History indicates the remedy action was previously performed for the vehicle.
VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was
performed and documented in accordance with INFINITI’s quality standards.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED PROCEDURE:
1.
Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PC837.
2. Retailers should complete this action on both retailed vehicles and previously owned
vehicles within retailer inventory.
• Retailers should follow all stop sale and do not drive, loan, sell, or trade
instructions for campaigns.
3. Retailers will need to file the appropriate claim using applicable Op Code information in
the repair procedure attached to this announcement to close the campaign.
NOTE: Parts replaced under this activity will be placed on parts return. Monitor the
Warranty Parts Return Website located at NNAnet.com for notifications.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History - Open
Campaign using the appropriate campaign I.D. for the status of each vehicle currently in retailer
inventory or entering the service department. This includes vehicles purchased from private parties or
presented by transient (tourist) owners. If a VIN subject to this quality action was traded to another
CAMPAIGN ID: PC837 | Original Document
retailer, please notify the affected retailer to have this quality action and associated campaign(s)
completed.
Thank you for your prompt attention to this matter.
Revision History:
Date
August 27, 2021
Announcement
Original
Purpose
Original Document
***** Scroll Down for Attached Repair Instructions *****
CAMPAIGN ID: PC837 | Original Document
PC837 – 2017 Q50 AND 2017 Q50 HYBRID
DRIVER AIR BAG INFLATOR
REQUIRED SPECIAL TOOL(S)
Quick Scan Tool (J-52352)

Each retailer has been shipped one Quick Scan Tool (J-52352).

Additional tools can be obtained from Tech•Mate at 1-800-662-2001.
Figure A
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SERVICE PROCEDURE
IMPORTANT: Follow all cautions, warnings, and notes in the Electronic Service Manual (ESM) when
working on or near a Supplemental Restraint System (SRS), such as an air bag.
CAUTION: Handle interior trim carefully to avoid damage. Work with clean hands and clean tools to avoid
dirt and stains. Use protective covers as needed.
1.
Write down the radio settings.
Presets
1
2
3
4
5
AM
FM 1
FM 2
SAT 1
SAT 2
Bass
Treble
Balance
2.
Turn the ignition OFF.
3.
Disconnect both battery cables, negative cable first.
4.
Wait at least 3 minutes.
5.
Register the new inflator serial number as follows.

Fade
Speed Sen.
Vol.
The new inflator is listed in the Parts Information.
a. Attach the quick scan tool (J-52352) to your
CONSULT PC USB port.
Figure 1
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6
b. On the left side of the ASIST main menu, select Tech Support Info, then Inventory Vehicle Actions.
Tech Support
Info
Inventory Vehicle
Actions
Figure 2
c. Select CLICK HERE (Air Bag to VIN Registration).
Select CLICK HERE
Figure 3
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d. Use the quick scan tool to scan the bar code
(VIN) on the B-pillar label.

Wipe any dirt/debris from bar code before
scanning.
NOTE:

Some labels may not scan quickly.

Hold the scan tool approximately 6 inches
away from the label.

Hold the trigger down until the label is
read (this may take several seconds).

VIN will automatically populate (see Figure 5).

If needed, VIN can be entered manually.
Figure 4
Step f; see next page.
(Select submit after both
fields are populated).
Figure 5
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e. Use the quick scan tool to scan the bar code
(serial number) on the new air bag inflator.

Remove the inflator from the shipping
box and locate the bar code label (see
Figure 6).

Hold the scan tool approximately 6
inches away from the label.

The serial number will automatically
populate (see Figure 5 on the previous
page).
Bar code
(serial number)
Figure 6
f.
6.
Remove the driver air bag (module) from the steering wheel.

7.
Select Submit on the ASIST screen (see Figure 5 on the previous page).
Refer to the ESM, section SR – SRS Airbag, for removal information.
Set the module in a clean working area.
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INSTALL NEW DRIVER AIR BAG INFLATOR INTO MODULE
Driver air bag
inflator (inflator)
8.
Remove the four (4) driver air bag inflator
(inflator) nuts shown in Figure 7.
NOTE: These nuts will be replaced later in
this procedure.
Figure 7
9.
Remove the inflator from the module.
Spring
Spring
10.
Confirm the module is in the appropriate
orientation before inflator installation.

Inflator
removed
Two (2) springs should be positioned
as shown in Figure 8.
Figure 8
11.
Install the new inflator from the Parts
Information into the module as shown in
Figure 9.
Confirm
inflator bar
code is on
RIGHT side
IMPORTANT: The bar code on the new
inflator will be located on the RIGHT.
Figure 9
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12.
Install four (4) new nuts from the Parts
Information and torque.

Torque the nuts to 5.0 N•m
(0.51 kg-m, 44.25 in-lb)
Figure 10
13.
Reinstall the module in the vehicle.

Refer to the ESM, section SR – SRS Airbag, for module installation.
14.
Connect both battery cables – positive cable first.
15.
Reset/reinitialize systems as needed.

Refer to the ESM, section PG – Power Supply, Ground & Circuit Elements, for a listing of systems
that require reset/initialization after reconnecting the 12 V battery.

Look in the PG section index for ADDITIONAL SERVICE WHEN REMOVING BATTERY NEGATIVE
TERMINAL.

This list often includes items such as audio, air conditioning control system, engine control system, etc.
7/8
PARTS INFORMATION
DESCRIPTION
PART NUMBER
QUANTITY
INFLATOR KIT-AIR BAG, DRIVER
(Includes inflator, and inflator securing nuts)
K8560 – 7993D
1
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
DESCRIPTION
OP CODE
FRT
PC837
Replace driver’s airbag inflator
PC8370
0.6 hrs.
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