A7221372064695_1

72 Entry/exit assistance comfort concern
72 21 37 2064695/1 October 6, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A4
allroad, S4,
A5, A5
Cabriolet,
S5, S5
Cabriolet, ,
Q7, and
SQ7
2017 - 2023
All
Not Applicable
A5
sportback,
S5
sportback
2018 - 2023
All
Not Applicable
RS 5, RS 5
Cabriolet
2017, 2019,
2021- 2023
All
Not Applicable
RS 5
sportback
2019, 2021 2023
All
Not Applicable
Condition
Customer states:
 The entry/exit assistance does not work correctly.
Technical Background
On Audi A4, A5, Q7 models, equipped with pneumatically adjustable lumbar support (PR Code 8I6), the front seat
side bolsters deflate when exiting the vehicle to allow for a more comfortable exit/entry. As soon as the vehicle is
driving, the side bolsters re-inflate.
On Audi Q7 models with power steering wheel position adjustment (PR Code 2C7), the steering column moves
upward into its parking position when exiting the vehicle. After entering the vehicle, the steering column moves to
the stored position as soon as the ignition is switched on.
Tip: The driver and/or passenger seats do NOT move backward after switching the ignition off and opening
the respective door.
Page 1 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
Not applicable.
Service
1. Explain the operation of the entry/exit assistance as described above in the Technical Background.
Parts replacement does not solve this issue. Claims for replaced parts will be subject to review.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2064695) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 2 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.