Circular 92E3

Service Action
Code: 92E3
Subject
Release Date
Affected Vehicles
Heated Washer Jet Wiring Harness
October 12, 2021
Country
Beginning
Model Year
Ending
Model Year
Vehicle
USA
2021
2021
ID4
Vehicle
Count
1,555
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
In certain vehicles, it may be possible for the wiper arms to make contact with the wiring harness
and water line for the washer jets, potentially causing damage to the wiring harness. If this
happens, over time the heated washer jets may stop working or cause washer fluid to splash
on the windshield.
Corrective Action
Inspect and, if necessary, adjust the wiring harness routing for the heated washer jets.
Code Visibility
On or about October 12, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in October 2021. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on October 12, 2026. Repairs must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 1 of 11
Parts Information
Parts Control Type:
Upper Order Limit
Parts will be managed with a weekly Upper Order Limit. Please see Parts On
Command (POC) for your Upper Order Limit quantity.
Initial Allocation:
NO
There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
01
Quantity
Part Number
P.O.C. Part Description
Ordering Method
1
1C0-971-848-C
HOLDER
UOL
2
AKL-437-D50
TAPE (Adhesive Pad)
UOL
N -105-920-02
TAPE (25m roll)
Shop Supply
260 mm
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 2 of 11
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
92E3
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark CABLE HOLDER* as causal part
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Criteria I.D.
01
LABOR
Labor Op
Time Units
9266 49 99
40
Description
Re-route wiring harness
PARTS
Quantity
Part Number
Description
1.00
1C0971848C
CABLE HOLDER*
2.00
AKL437D50
TAPE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 3 of 11
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject:
Service Action 92E3 - Heated Washer Jet Wiring Harness
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021 model year Volkswagen ID.4 vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?
In certain vehicles, it may be possible for the wiper arms to make contact with the
wiring harness and water line for the washer jets, potentially causing damage to the
wiring harness. If this happens, over time the heated washer jets may stop working
or cause washer fluid to splash on the windshield.
What will we do?
Your authorized Volkswagen dealer will inspect and, if necessary, adjust the wiring
harness routing for the heated washer jets. This work will take about an hour to
complete and will be performed for you free of charge. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule
this service. To set up an appointment online, please visit www.vw.com/find-adealer.
This service action will be available for you free of charge only until October 12,
2026. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 4 of 11
Repair Overview

Reroute wiring harness for the heated washer
jets.
NOTE

These repair instructions may differ from the labor operations and labor times listed in ELSA.

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

This procedure must be read in its entirety prior to performing the repair.

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Required Tools
Pry lever
Trim Removal Wedge
-80-200-
-3409-
(or equivalent)
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 5 of 11
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.

All Safety Recalls must be completed prior
to completing this campaign.

Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 6 of 11
Section B – Repair Procedure
Put wipers in Service Position:

Ensure the hood is closed.

After the ignition is turned off, the screen
shown will be displayed.

Select “Wipers in service position” .
Remove left (driver) side plenum chamber cover
and partially remove seal:

Carefully unclip the left (driver) plenum
chamber cover <1> using appropriate trim
removal wedge at points indicated by 
in the direction of .

Partially remove the plenum chamber seal <2>
on the left (driver) side
NOTE
If damage to the wiring or washer fluid hose is found
due to contact with the wiper linkage, the damage
must be repaired:

U.S. dealers: Provide a photo and submit a
campaign authorization request
for
consequential damage through WISE.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 7 of 11
Remove cable holder:

Unclip cable holder located at .

Remove cable holder from the harness.
Install new cable holder:

Install the new cable holder 130 mm from the
forward cable holder <1>.

Use two 130 mm sections  of tape to
secure the cable holder <1> to the harness.
Part Number
Part Description
N -105-920-02
Tape (shop supply)
(2) 130 mm sections
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 8 of 11

Reinstall cable holder
member as shown.
onto
longitudinal
Apply adhesive pads:
Part Number
Part Description
AKL-437-D50
Adhesive Pad (x2)

Clean the bonding surface with isopropyl
alcohol and allow it to flash off.

Secure harness to longitudinal member using
one adhesive pad  as shown.

Lift the left (driver) side of the plenum chamber
cover.

Clean the bonding surface with isopropyl
alcohol and allow it to flash off.

Secure harness to bulkhead using one
adhesive pad  as shown.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 9 of 11
Reinstall left (driver) side plenum chamber cover
and plenum chamber seal:
NOTE
If the plenum chamber cover is damaged or
mounted incorrectly, water could flow into the
passenger compartment. This can lead to
complaints regarding odor coming from the
heater/A/C system and/or moisture in the vehicle
interior.

Installation is the reverse order of removal.

Make sure cover is installed properly.

Reference right (passenger)
installation position.
side
cover
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 10 of 11
Section C – Campaign Completion Label
Install Campaign Completion Label

Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section D
Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2021 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
October 2021
92E3 Page 11 of 11