Dealer 92E3

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Service Action 92E3 / Heated Washer Jet Wiring Harness
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
Issue:
Repair:
Affected Vehicles
Service Manager
Parts Manager
Service Consultant


Warranty Administrator
Technicians
October 11, 2021
In certain vehicles, it may be possible for the wiper arms to make contact with the wiring
harness and water line for the washer jets, potentially causing damage to the wiring
harness. If this happens, over time the heated washer jets may stop working or cause
washer fluid to splash on the windshield.

REPAIR AVAILABLE – October 12, 2021 / Inspect and, if necessary, adjust the
wiring harness routing for the heated washer jets.

See ELSA/ServiceNet for complete repair & claiming instructions

Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.

Parts Department:



There will be no parts allocation. Please see the campaign circular for complete parts
information.
Country
Beginning
Model Year
Ending
Model Year
Vehicle
USA
2021
2021
ID4
Vehicle
Count
1,555
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:

Schedule owner repairs immediately

Owner mailing – October 2021

Expiration date – October 12, 2026
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
92E3_DLR_LAUNCH