NTB21-085

Classification:
AN21-019
Reference:
Date:
NTB21-085
September 13, 2021
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
APPLIED VEHICLES:
APPLIED GRADE:
2021 Rogue (T33)
S grade only
IF YOU CONFIRM
The customer is experiencing a software related concern.

Refer to NTB21-038 to verify if customer concern is a Hardware or Software related
issue.
ACTION:
1. Refer to steps 1 - 4, starting on page 3, to confirm if the current software is 4617.
2. If the current software is not 4617, update the software via USB.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL

One special tool, USB drive J-52727-1, has been shipped to each dealer (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.
HINT:
The update-software must be the only file on the USB drive.
Figure 1
BOSCH CONTACT INFORMATION
If additional assistance is required from Bosch, fill out the form below and email it to:
[email protected]
Bulletin Number
Date
Dealer Number
Mailing Address:
Dealer Name
Address and Street
City
State
Zip Code
Order Placed By (your name)
Current audio unit Software version
Customer Concern
Reason for request

2/11
Cannot download update software
NTB21-085
SERVICE PROCEDURE
Check the Software Version
1.
While holding the menu button down,
turn the tune knob left-right-left.
Tune knob
Figure 2
2.
Select Confirmation/Adjustment.
Figure 3
3.
Select Version Information.
Figure 4
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NTB21-085
4617
4.
Confirm if the “Overall SW version” is
4617.
Figure 5

If the Software Version is NOT 4617, select the back button and continue to step 5
on the next page.

If the Software Version is 4617, select the back button, this bulletin does not
apply. Refer to CLAIMS INFORMATION on the last page.
Back Button
4617_201110
Figure 6
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NTB21-085
Update the AV Control Unit
IMPORTANT: Before starting, make sure:
5.

ASIST is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727-1 into an ASIST Station.

If the infotainment software has already been downloaded onto special tool USB
drive J-52727-1 from a prior service procedure, skip to step 14 on page 7.
HINT:
 Special tool USB drive J-52727-1 is the only USB drive approved for use with
this procedure.
 The update-software is estimated to take 4 hours to download to the USB
drive.
 The update-software must be the only file on the USB drive.
6.
Open ASIST.
7.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 7
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NTB21-085
8.
Select the check box next to infotainment update-software ID IVI4617 (Figure 8).
9.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 5 on page 5.
Version:
Check
box
D:\
USB drive
location
IVI4617
Infotainment
update-software
Drop-down
menu
Figure 8
10.
Select Download, and then wait for the download to complete.
HINT:
 The update-software is estimated to take 4 hours to download to the USB
drive.
 If, while attempting to download the software to the ASIST Station, you receive
the message shown in Figure 9:
a. First, attempt to clear space on the ASIST Station hard drive.
b. If space on the hard drive cannot be cleared, email Bosch at
[email protected] for additional options.
Figure 9
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NTB21-085
11.
Select OK.
Figure 10
12.
Once the transfer is complete, safely remove the USB drive from the ASIST Station.
a.
From the PC toolbar, select the Safely Remove Hardware icon.

b.
The icon is on the toolbar, or can be found after selecting the arrow.
Select the USB drive to be removed, and then remove the USB drive from the
ASIST Station.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.

If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 11
13.
Close all ASIST Infotainment Software Update screens.
14.
Set the parking brake.
15.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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NTB21-085
16.
Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 12).

Do not remove the USB drive during the update to the vehicle until instructed to.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 12
17.
Figure 13
Wait approximately 10-30 seconds for
the screen in Figure 14 to appear.
Figure 14

The screen in Figure 15 may briefly
appear. Do not remove the USB
drive. The audio system will detect
the USB and continue the update.
xxxxxxx
Figure 15
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NTB21-085
18.
Wait for the update to complete.

Follow the on-screen instructions while waiting.
HINT: The update may take 15-25 minutes.
Figure 16
19.
Once the update is complete (Figure 17), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 17
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NTB21-085
Steps 20-29 must be completed. If they are not completed, the update may become
corrupted.
20.
Allow the reboot to complete
(approximately 30 seconds).

21.
The Nissan logo will be displayed
during the reboot.
Turn the ignition OFF.
Figure 18
The steps below will fully reboot the infotainment system twice.
22.
Open and close the driver door, and then ensure that all doors are closed.
23.
Lock the doors.
24.
Wait 5 minutes.
Ensure that all doors remain closed during the five minute wait period. If a door is
opened during the five minute wait period, the update may not complete and the AV
control unit may become inoperable.
25.
Unlock the doors.
HINT: The engine does not need to be running for the next steps.
26.
Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 18).

27.
After the Nissan logo appears, wait
about one (1) minute.

28.
If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 21.
The MENU (Home) screen in
Figure 19 will be displayed.
Turn the ignition OFF.
Figure 19
29.
Repeat steps 22-28 one more time (for a total of 2 times to complete the update).
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NTB21-085
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check
RX4ZAA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check and Update
RX5AAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
September 13, 2021
NTB21-085
DESCRIPTION
Original bulletin published
11/11
NTB21-085