REVISION 1 PC814

CAMPAIGN
BULLETIN
QUALITY ACTION
Rear Window Defogger
Dealer Inventory
Reference: PC814
Date: September 3, 2021
Attention: Dealer Principal, Sales, Service & Parts Managers
UPDATE September 3, 2021
Please discard earlier versions of this bulletin.
The announcement from August 5, 2021 has been revised to include the following:
 The parts restriction will be removed and dealers can order parts, as needed, via normal
ordering process beginning September 10, 2021.
•
Parts on order in DBS will be fulfilled.
Affected Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect
NA
664
August 5, 2021
YES
MY2021 Rogue (T33)
***** Dealer Announcement *****
Nissan is conducting a dealer inventory quality action to inspect the rear hatch glass date code
and, if necessary, the defogger heating wires on 664 specific MY2021 Nissan Rogue vehicles
identified in Service Comm and National Service History – Open Campaigns to identify if parts
replacement is necessary. During manufacturing, the rear hatch glass cardboard lining became
soaked in water and may have reacted with the silver in the defogger heating wires which may
cause the defogger grid to separate from the hatch glass.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned
and in transit to the dealer.
***** What Dealers Should Do *****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PC814
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to
this quality action.
CAMPAIGN ID: PC814 | REVISION 1
3. Use the attached procedure to inspect the rear hatch glass date code and, if necessary,
remedy any vehicles affected by this quality action prior to sale.
Nissan anticipates a low number of affected vehicles will require replacement.
• The parts restriction will be removed and dealers can order parts, as needed, via
normal ordering process beginning September 10, 2021.
4.
Once remedied, dealers should submit the applicable warranty claim for the action
performed to close the campaign in Service Comm and release the vehicle for sale.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate campaign ID for the status on each affected vehicle currently
in new vehicle inventory.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
***** Scroll down for attached Repair Instructions *****
CAMPAIGN ID: PC814 | REVISION 1
PC814 – 2021 ROGUE
REAR WINDOW DEFOGGER
INSPECTION
REQUIRED SUPPLIES
Gorilla Tape Brand Duct Tape (2X Double Thick Adhesive)
1.88 in. X 30 yd. (48 mm X 27.4 m)

Must use only the above specified Duct Tape (No substitute is allowed)

Tape color is not important
This tape can be purchased locally from the following retailers:
1. Home Improvement Centers
2. Hardware Stores
3. Big Box Stores
4. Farm and Fleet Stores
5. On-Line Retailers
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SERVICE PROCEDURE:
1. Locate back door glass date code
(Figure 1).

Found on lower left side of back
door glass above the combination
lamp

Use of a small LED light may
enhance the date code making it
easier to see

Taping a piece of white paper to the
inside glass over the date code will
assist with reading the code
(Figure 2)
Figure 1
NOTE: Figure 2 shows the back door
open.
Figure 2
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2. Decode the back door glass date code and write it on the Repair Order.
How to Read the Date Code:
The date code in the Figure 3 example is: January 24, 2021 (01/24/21)
Numbers Above the
Dots Are the Day of
the Month =24 (24th)
Last Digit of the
Year =1 (2021)
Figure 3
MONTH is coded in dots:
6 dots to left side of year number = January
5 dots to left side of year number = February
4 dots to left side of year number = March
3 dots to left side of year number = April
2 dots to left side of year number = May
1 dot to left side of year number = June
**Dots move to right side of year number from
July to December**
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3. Is the back door glass date code one of the below dates?

03/02/21 (March 2, 2021) (As Shown in Figure 4)

03/09/21 (March 9th, 2021) (As Shown in Figure 5)

YES > Proceed to Step 4 to inspect for rear window defogger heating wire
transfer.

NO > The back door glass is GOOD. Proceed to Step 12.
Figure 4
Figure 5
4. Start the engine.

Verify parking brake is applied

Push service brake pedal, then push
START ENGINE STOP button
(Figure 6)
Figure 6
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5. Turn the rear defogger ON (Figures 7 and 8) and set a timer for 30 Seconds.
S and SV Vehicles
Figure 7
SL Vehicles
Figure 8
6. After 30 seconds, open back door and apply Gorilla brand duct tape to the rear
window defogger heating wires (Figure 9).




Tape should be approximately 8 inches long and cover (6) heating wires
Tape should be applied vertically and in the center of the glass
Tape should be applied with the back door open and on the inside of the glass
Ensure tape is pressed fully to the glass
Figure 9
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7. Turn the rear defogger OFF.
8. Pull the tape off then inspect the tape and the back door glass to verify if heating
wires have transferred to the tape. Refer to Figures 10, 11, 12, and 13 below.
GOOD
NO GOOD
Figure 10
Figure 11
NO GOOD
GOOD
Figure 12
Figure 13
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9. Did the heating wires pull off the glass and transfer to the tape? (Refer to Figures 10
and 12)

YES > The back door glass is NO GOOD. Proceed to Step 10 to replace the
back door glass and both side air spoiler extensions.

NO > The back door glass is GOOD. Proceed to Step 12.
10. Replace the back door glass and both side air spoiler extensions per the Electronic
Service Manual (ESM): BODY EXTERIOR, DOORS, ROOF & VEHICLE SECURITY –
GLASS & WINDOW SYSTEM – REMOVAL AND INSTALLATION – BACK DOOR
WINDOW GLASS – Removal and Installation
11. Turn the ignition off and close the back door.
12. Submit warranty claim per the CLAIMS INFORMATION and release the vehicle.
PARTS INFORMATION
Description
Part #
Quantity
GLASS-BACK DOOR WINDOW
90300-6RR0A
1
AIR SPOILER EXTENSION-LH (LOW-GLOSS)
960336RR2A
*
AIR SPOILER EXTENSION-RH (LOW-GLOSS)
960326RR2A
*
AIR SPOILER EXTENSION-LH (HIGH-GLOSS)
960336RR0A
*
AIR SPOILER EXTENSION-RH (HIGH-GLOSS)
960326RR0A
*
*Use VIN in Parts System to order these parts.
EXPENSE CODES:
Code #
Description
Amount (MAX)
061
Gorilla Tape
$12.00
515
Miscellaneous Glass Repair
$150.00
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CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
Campaign
(“CM”) ID
PC814
Description:
Op Code
FRT
Inspect Back Door Glass Date Code and
Defogger Heating Wires
PC8140
0.2 Hr
PC8141
1.9 Hr
Inspect Back Door Glass Date Code,
Defogger Heating Wires and Replace Back
Door Glass
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