N182180270 01

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5397
URGENT - DISTRIBUTE IMMEDIATELY
Date:
May 15, 2020
Subject: N182180270-01 Special Coverage
Tail Lamps Inoperative
Models: 2015-2017 GMC Yukon
2015-2017 GMC Yukon XL
2015-2017 GMC Yukon Denali
2015-2017 GMC Yukon Denali XL
To:
All General Motors Dealers
This bulletin has been revised to include model year 2017. Please discard all
previous copies of bulletin N182180270.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Special Coverage Adjustment
N182180270 Tail Lamps Inoperative
Release Date:
Revision Description:
Attention:
Make
GMC
GMC
GMC
GMC
May 2020
Revision:
01
This bulletin has been revised to include model year 2017. Please discard all previous
copies of bulletin N182180270.
This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History
(IVH).
Model
Yukon
Yukon XL
Yukon Denali
Yukon Denali XL
Model Year
From
To
2015
2017
2015
2017
2015
2017
2015
2017
RPO
Description
Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
Special
Coverage
Adjustment
On some 2015-2017 model year GMC Yukon, Yukon XL, Yukon Denali, and Yukon Denali XL vehicles,
stop and tail functions inside the tail lamps may become inoperative.
This special coverage covers the condition described above for a period of 6 years or 72,000 miles
(116,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
November 26, 2019, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to November 26, 2019, must
be submitted to the Service Contract provider.
Correction
Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Dealers are to replace tail lamps if they are found to be inoperative. The repairs will be made at no
charge to the customer.
Parts
Quantity
1
1
Part Name
LAMP ASM - RR BODY STRUCTURE STOP, LEFT
LAMP ASM - RR BODY STRUCTURE STOP, RIGHT
Part No.
84721530
84721531
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Copyright 2019 General Motors. All Rights Reserved.
Page 1 of 5
Special Coverage Adjustment
N182180270 Tail Lamps Inoperative
Warranty Information
Labor
Operation
9900653
9900654
9900655
9900656
Description
Diagnostic Time Only – No Repair Required
Replace One taillamp Assembly
Add: Replace Second Lamp
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only
Labor
Time
0.1-0.3
0.3
0.2
Trans.
Type
Net
Item
ZREG
N/A
N/A
0.2
N/A
ZREG
*
ZREG
**
* For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
5440616
1.
Turn the exterior lamp control to the parking lamps “on” position. Go to the rear of the vehicle and verify the customer
concern that one or both taillamps are displaying an inoperative condition.
•
If both taillamps are functioning, no further action is required.
•
If one or more taillamps are inoperative, proceed to step #2.
NOTE: This procedure is for the taillamp housing only. Do not remove the taillamp harness, lower bracket or backup lamp
bulb and socket assembly from the vehicle, they will be reused.
Page 2 of 5
Special Coverage Adjustment
N182180270 Tail Lamps Inoperative
3618289
2.
Using a trim stick, remove the back body opening side gutter (1). Begin at the bottom and release the three attachment
retainers. Use care to not damage the round liftgate bumper pad.
3639997
3.
Remove the two lamp attachment bolts (1).
4.
Firmly grasp the rear body structure stop lamp assembly (2) and pull straight back to release from vehicle.
5.
Remove the backup lamp bulb and socket assembly and disconnect the electrical harness from the back of the rear
body structure stop lamp.
Caution: DO NOT pinch the electrical harness when installing the retention clip to the new lamp assembly.
Page 3 of 5
Special Coverage Adjustment
N182180270 Tail Lamps Inoperative
5449717
6.
Remove the tail lamp harness retention clip (1) from the inoperative lamp and re-install to the new replacement lamp
during step 7.
7.
Install the backup lamp bulb and socket assembly into the new lamp housing. Connect the electrical connector,
ensure the connector is secured into the lamp.
8.
Align the two lamp to quarter panel attachments. Firmly push lamp assembly toward the body, seating the
attachments.
9.
Install the two bolts, Tighten to 2.5 N.m (25 lb in).
10. Reinstall the back body opening side gutter, ensure all three attachment retainers are fully seated.
11. Using a small pick type tool, lift the outer edge of the round liftgate bumper pad into the original position.
12. Verify taillamp function.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by December 31, 2020. See General Motors Service Policies and Procedures
Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies
and Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 4 of 5
Special Coverage Adjustment
N182180270 Tail Lamps Inoperative
May 2020
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2015-2017 model year Yukon, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2015-2017 model year Yukon vehicles may have a condition where
the brake and tail lamps may become inoperative.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2015-2017 model year Yukon within 6 years of the date your vehicle was originally
placed in service or 72,000 miles (116,000 km), whichever occurs first, the condition will be repaired for you at no
charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special
coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by December 31,
2020, unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-462-8782
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones (TTY)
1-800-889-2438
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Neelie O’Connor
Executive Director
North America Contact Center Operations
Enclosure
N182180270
Page 5 of 5