ATI&10112021905
Service Bulletin Details
Public Details for: ATI&10112021905
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2018-2020 hr-vs with a customer complaint of a rattling noise coming from the rear damper when going over bumps. To better understand the cause of this condition
Models from 2020
2020 HONDA HR-V |
Models from 2019
2019 HONDA HR-V |
Models from 2018
2018 HONDA HR-V |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 10 From Technical Information & Support Group Subject Request for Parts: 2018-2020 HR-V Rear Damper Rattling Noise 11 2021 Expires on 10 25 2021 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group (formerly TRS) Request for Parts: 2018-2020 HR-V Rear Damper Rattling Noise This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2020 HR-Vs with a customer complaint of a rattling noise coming from the rear damper when going over bumps. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirement: 1. 2018 VINs must be after 3CZRU5…JM708590. 2. All 2019 & 2020 VINs are accepted. 3. Vehicle has not been in a collision. 4. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS - formerly TIS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1