ATC2424

ACCOUNT TEAM COVERAGE
Please Deliver To: Service Managers and Warranty Decision Makers
FROM: Cummins Global Warranty Administration Communications
Subject: ISX12N Piston and Cylinder Liner Replacement ATC for Colombia
Number: Atc2424
Expires:
Date: 17-Aug-2021
08-Aug-2023 (U.S./Canada)
08-Aug-2023 (International)
Attention:
If additional information is required, please contact your Cummins Warranty Operations Group Leader.
DESCRIPTION:
This ATC is being issued to address oil consumption above published specification limits which in some cases may
result in knock faults, repeat misfire, engine miss, rough running, and/or low power. This ATC authorizes certified
repair locations to replace the current pistons and cylinder liners with new and improved parts, as well as claim costs
associated with cleaning the exhaust valves.
NOTE: This field action provides retroactive coverage for repairs made in anticipation of and prior to the release of this
publication.
ACTION:
In order to qualify for repair under this field action, an engine:
1 will be covered Regardless of coverage status, and
2 must show as OPEN on QuickServe® Online for this field action.
NOTE: The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1 Install new piston kits, refer to procedure 001-043 Piston in ISX12N CM2380 X120B Service Manual
(5504152).
2 Install new cylinder liner kits, refer to procedure 001-028 Cylinder Liner in ISX12N CM2380 X120B Service
Manual (5504152).
MATERIAL DISPOSITION:
Where applicable, items removed should be returned to ReCon for core credit. Unless otherwise indicated, items with
no core liability can be scrapped.
REIMBURSEMENTS:
Parts:
NOTE: The parts listed below are for INFO ONLY and are NOT claimable under the normal parts screens for this field
action. Parts reimbursement can ONLY be filed under Other Claimables section of the claim submission. Please refer
to additional notations in the Other Claimables section below.
The following parts are NOT claimable under this field action. Please refer to notations in the Other Claimables section
below:
Part Number
437646600
497506900
563353400
563353500
Quantity
1
1
6
6
Description
KIT,GSK (INFO ONLY)
GSK,PAN (INFO ONLY)
KIT,PST (INFO ONLY)
KIT,LIN (INFO ONLY)
NOTE: SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim
narrative, may also be claimed on this action.
NOTE: SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair performed. SRTs to gain access
that are required to complete the repair, that are sufficiently explained in the claim narrative, may also be claimed on
this action.
Labor using applicable Access Code and Time:
SRT Code
Description
00-90X
Administrative time
01-15Z
Cylinder Liner - Remove and Install, All - ISX12N CM2380 X120B
02-09R
Cylinder Head - Rebuild - ISX12N CM2380 X120B
Time
Travel:
Travel is covered under this field action. Towing is covered under this field action.
Other Claimables:
Consumables are covered under this field action.
NOTE: Additional parts, such as o-rings, gaskets and fasteners, that are required to complete the repair, but not
listed, may be claimed in Other Claimables. Parts are listed in this field action as INFO ONLY. No parts are claimable
in the normal parts screens for this field action. Please consolidate all consumables and claim them as one line item in
Other Claimables titled CAMPAIGN SUPPLIES or other appropriate selections. Please include brief summaries on the
details of items claimed. Multiple vendors and/or multiple service events may be filed on a single claim when
supported by multiple invoices.
Claim Instructions:
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com).
For information regarding RAPIDSERVE™ Web, please reference the "Warranty" tab in QuickServe® Online. If there
are additional questions, please contact your local Cummins Distributor.
Account Code: .............................................................................................................................................................. 27
Pay Code: .......................................................................................................................... North America Distributor = X
Pay Code: ................................................................................................................................ North America Dealer = D
Pay Code: ............................................................................................................................... International Distributor = I
Pay Code: ................................................................................................................................... International Dealer = R
Failure Code: ..................................................................................................................................................... WBPASB
Attachments
atc2424_esn-list.xlsx