PIT5790C
Service Bulletin Details
Public Details for: PIT5790C
This preliminary information communicates a concern where the radio will reboot when adjusting the volume intermittently and that engineering is investigating.
Models from 2022
| 2022 CHEVROLET COLORADO |
| 2022 GMC CANYON |
Models from 2020
| 2020 CADILLAC CT6 |
| 2020 CHEVROLET COLORADO |
| 2020 CHEVROLET EQUINOX |
| 2020 CHEVROLET MALIBU |
| 2020 GMC CANYON |
| 2020 GMC TERRAIN |
Models from 2019
Bulletin No.: PIT5790C Published date: 09/21/2021 Preliminary Information PIT5790C Radio Resets Or Reboots And Then Displays myBrand Splash Animation Models Brand: Model: VIN: Model Years: from Engine: to Transmissions: Cadillac CT6 2019 All VINs starting with LSG All All All Cadillac CT6 2019 - 2020 All VINs starting with 1G6 All All All Cadillac XT4 2019 All All All All Chevrolet Blazer 2019 All All All All Chevrolet Camaro 2019 All All All All Chevrolet Colorado 2019 - 2022 All All All All Chevrolet Equinox 2019 - 2021 All All All All Chevrolet Malibu 2019 - 2020 All All All All Chevrolet Silverado 2019 All All All All Chevrolet Volt 2019 All All All All GMC Canyon 2019 - 2022 All All All All GMC Sierra 1500 2019 All All All All GMC Terrain 2019 - 2021 All All All All GMC Acadia 2019 All All All All Involved Region or Country North America, Europe, Russia, Middle East, Israel, Palestine, Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Japan, Cadillac Korea (South Korea), GM Korea Company, China, Thailand, Australia/New Zealand, Egypt, Africa Additional Options (RPO) Equipped with IOS, IOU, or IOT Some customers may comment that at times, usually when changing the radio volume with the volume knob or steering wheel controls, that the radio resets or reboots itself and that the myBrand Splash Animation (the animation that usually only occurs at startup) plays. Condition Other symptoms may occur immediately prior to the reboot might include an echo in a Bluetooth phone call that eventually drops the call to the handset, or the radio may be non-responsive to touch or hard button inputs. This condition seems to occur much more frequently while CarPlay is in use, but a reset can also occur outside of CarPlay use, with other device brands, or with no device connected. While the condition is very intermittent and di cult to reproduce, when this condition occurs it will always end in the radio doing a hard reset or reboot resulting in the splash animation playing again. Cause This condition may be induced by externally connected devices or by software anomalies. Correction Engineering has identi ed possible causes of this condition and are working on software enhancements to resolve this and other possible software anomalies. Service Procedure: Note: A hard reset is when the radio shuts down and reboots displaying the myBrand splash animation (just as the radio does when the ignition is rst turned on). Similar, but unrelated symptoms could occur with a soft reset. Those are NOT related to this PI. A hard reset occurs quickly, generally in a matter of seconds, not lasting longer than one minute. A soft reset occurs when the radio seems to shut o , but resets to the previous display page. It may show a working / thinking / scrolling circle as it resets, but it will not show splash animation in a soft reset. This PI ONLY applies if the symptoms are immediately followed by a hard reset with splash animation. Con rm with the customer that this condition exhibits a hard reset with splash animation. Please document any speci cs of what was being done prior to, or led up to, the symptoms beginning and submit a Field Product Report with that information. If it occurs at any other time, or if there is not a hard reset, then this PI does not apply and the technician should continue their diagnosis of the customer’s concerns. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 3487178 Radio resets when volume is changed *This is a unique Labor Operation for Bulletin use only. Version History Version 4 Modi ed 11/05/2020 - Created on. 12/17/2020 - Updated to add model years. 06/10/2021 - Updated to clarify concern. 09/20/2021 - Updated to cause and service procedure © 2021 General Motors. All Rights Reserved. .3 Hr.