T-SB-0112-20 Rev

Service Bulletin Details

Public Details for: T-SB-0112-20 Rev

Tsb: some 2018 ? 2020 model year sienna (xle, limited); 2019 model year avalon, avalon hybrid, corolla hatchback, highlander (platinum only), highlander hybrid (platinum only), rav4, and rav4 hybrid; and 2020 model year corolla, corolla hyb


- 2020 - 2019 - 2018 -

Models from 2020
2020 TOYOTA COROLLA
2020 TOYOTA COROLLA HYBRID
2020 TOYOTA PRIUS
2020 TOYOTA PRIUS PRIME
2020 TOYOTA SIENNA
Models from 2019
2019 TOYOTA AVALON
2019 TOYOTA AVALON HYBRID
2019 TOYOTA COROLLA HATCHBACK
2019 TOYOTA HIGHLANDER
2019 TOYOTA HIGHLANDER HYBRID
2019 TOYOTA RAV4
2019 TOYOTA RAV4 HYBRID
2019 TOYOTA SIENNA
Models from 2018
2018 TOYOTA SIENNA 
T-SB-0112-20
Rev1
November 10, 2020
Telematics, Bluetooth, or Speaker Inoperative From
Continental DCM
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2019
Avalon, Avalon HV, Corolla
Hatchback, Highlander,
Highlander HV, RAV4, RAV4
HV
2020
Corolla, Corolla HV, Prius,
Prius Prime
2018 - 2020
Sienna
ADDITIONAL INFORMATION
REVISION NOTICE
September 10, 2021 Rev1:
 The bulletin title and Repair Procedure section have been modified.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2018 – 2020 model year Sienna (XLE, Limited); 2019 model year Avalon, Avalon Hybrid,
Corolla Hatchback, Highlander (Platinum only), Highlander Hybrid (Platinum only), RAV4, and
RAV4 Hybrid; and 2020 model year Corolla, Corolla Hybrid, Prius (excluding Limited), and Prius
Prime (excluding XLE, LTD) vehicles equipped with Safety Connect may exhibit one or more of the
following conditions:

SOS button lights are inoperative.

Bluetooth® microphone and voice command are inoperative.

Right front audio speakers are inoperative.

Connected services are inoperative.

Remote start is inoperative.
A replacement telematics transceiver assembly is now available to address these conditions.
Follow the Repair Procedure in this bulletin to address these conditions.
© 2021 Toyota Motor Sales, USA
Page 1 of 9
T-SB-0112-20
Rev1
November 10, 2020
Page 2 of 9
Telematics, Bluetooth, or Speaker Inoperative From Continental DCM
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.

ALL 2019 model year Corolla Hatchback vehicles equipped with Safety Connect.
MODEL
PLANT
Avalon
ENGINE
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
2GR-FKS
2WD
4T1BZ1FB#KU037660
A25A-FXS
Hybrid
4T1B21FB#KU011444
TMMK
Avalon HV
5YFS4RCE#LP014655
5YFM4RCE#LP014655
M20A-FKS
5YFT4RCE#LP014655
5YFP4RCE#LP014655
TMMS
5YFEPRAE#LP033943
5YFDPRAE#LP033943
2ZR-FAE
5YFHPRAE#LP033943
Corolla
2WD
5YFFPRAE#LP033943
JTDS4RCE#LJ037672
JTDM4RCE#LJ037672
M20A-FKS
JTDP4RCE#LJ037672
JTDT4RCE#LJ037672
Takaoka
JTDDPRAE#LJ062471
2ZR-FAE
JTDEPRAE#LJ062471
JTDHPRAE#LJ062471
Corolla HV
2ZR-FXE
Highlander
2GR-FKS
TMMI
Highlander HV
2GR-FXS
Hybrid
JTDEBRBE#LJ013680
2WD
5TDYZRFH#KS343764
AWD
5TDDZRFH#KS710408
Hybrid
5TDDGRFH#KS071597
Prius Prime
JTDKARFP#L3150317
2WD
Tsutsumi
2ZR-FXE
JTDKARFU#L3113086
Prius
AWD
© 2021 Toyota Motor Sales, USA
JTDL9RFU#L3019301
T-SB-0112-20
Rev1
November 10, 2020
Page 3 of 9
Telematics, Bluetooth, or Speaker Inoperative From Continental DCM
Production Change Information (continued)
MODEL
PLANT
ENGINE
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
2T3K1RFV#KC020900
2T3H1RFV#KC020900
2WD
2T3Y1RFV#KC020900
2T3W1RFV#KC020900
2T3C1RFV#KC020900
TMMC
(Cambridge)
2T3J1RFV#KC037261
2T3F1RFV#KC037261
2T3G1RFV#KC037261
AWD
2T3N1RFV#KC037261
2T3P1RFV#KC037261
2T3A1RFV#KC037261
2T3Z1RFV#KW045444
2T3H1RFV#KW045444
RAV4
A25A-FKS
2T3K1RFV#KW045444
2WD
2T3Y1RFV#KW045444
2T3W1RFV#KW045444
2T3C1RFV#KW045444
2T3J1RFV#KW071276
TMMC
(Woodstock)
2T3G1RFV#KW071276
2T3B1RFV#KW071276
2T3F1RFV#KW071276
AWD
2T3N1RFV#KW071276
2T3D1RFV#KW071276
2T3P1RFV#KW071276
2T3R1RFV#KW071276
2T3A1RFV#KW071276
© 2021 Toyota Motor Sales, USA
T-SB-0112-20
Rev1
November 10, 2020
Page 4 of 9
Telematics, Bluetooth, or Speaker Inoperative From Continental DCM
Production Change Information (continued)
MODEL
PLANT
ENGINE
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
JTMH1RFV#KD034789
JTMK1RFV#KD034789
2WD
JTMY1RFV#KD034789
JTMW1RFV#KD034789
JTMC1RFV#KD034789
Shokki (1)
JTMF1RFV#KD038217
JTMG1RFV#KD038217
AWD
JTMN1RFV#KD038217
JTMP1RFV#KD038217
JTMA1RFV#KD038217
JTMH1RFV#KD516353
JTMK1RFV#KD516353
2WD
JTMY1RFV#KD516353
JTMW1RFV#KD516353
JTMC1RFV#KD516353
RAV4
Shokki (2)
A25A-FKS
JTMF1RFV#KD521709
JTMG1RFV#KD521709
AWD
JTMN1RFV#KD521709
JTMP1RFV#KD521709
JTMA1RFV#KD521709
JTMH1RFV#KJ015264
JTMK1RFV#KJ015264
2WD
JTMY1RFV#KJ015264
JTMW1RFV#KJ015264
JTMC1RFV#KJ015264
Takaoka
JTMG1RFV#KJ021242
JTMF1RFV#KJ021242
AWD
JTMN1RFV#KJ021242
JTMP1RFV#KJ021242
JTMA1RFV#KJ021242
© 2021 Toyota Motor Sales, USA
T-SB-0112-20
Rev1
November 10, 2020
Page 5 of 9
Telematics, Bluetooth, or Speaker Inoperative From Continental DCM
Production Change Information (continued)
MODEL
PLANT
ENGINE
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
2T3BWRFV#KW030855
2T3LWRFV#KW030855
2T3MWRFV#KW030855
TMMC
(Woodstock)
2T3DWRFV#KW030855
2T3RWRFV#KW030855
2T3EWRFV#KW030855
JTMMWRFV#KD034991
JTMLWRFV#KD034991
Shokki (1)
JTMDWRFV#KD034991
JTMRWRFV#KD034991
RAV4 HV
A25A-FXS
AWD Hybrid
JTMEWRFV#KD034991
JTMMWRFV#KD518561
JTMLWRFV#KD518561
Shokki (2)
JTMDWRFV#KD518561
JTMRWRFV#KD518561
JTMEWRFV#KD518561
JTMMWRFV#KJ022326
JTMLWRFV#KJ022326
Takaoka
JTMDWRFV#KJ022326
JTMRWRFV#KJ022326
JTMEWRFV#KJ022326
5TDYZ3DC#LS035314
5TDZZ3DC#LS035314
2WD
5TDKZ3DC#LS035314
Sienna
TMMI
2GR-FKS
5TDXZ3DC#LS035314
5TDDZ3DC#LS234555
AWD
5TDJZ3DC#LS234555
5TDEZ3DC#LS234555
© 2021 Toyota Motor Sales, USA
T-SB-0112-20
Rev1
November 10, 2020
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Telematics, Bluetooth, or Speaker Inoperative From Continental DCM
Warranty Information
OP CODE
DESCRIPTION
TIME
EL2021
R & R Transceiver Assembly, Telephone
(Avalon, Avalon HV)
1.5
EL2022
R & R Transceiver Assembly, Telephone
(Corolla, Corolla HV, Corolla Hatchback)
1.6
EL2023
R & R Transceiver Assembly, Telephone
(Highlander, Highlander HV)
2.4
EL2024
R & R Transceiver Assembly, Telephone
(RAV4, RAV4 HV)
1.6
EL2025
R & R Transceiver Assembly, Telephone
(Prius, Prius Prime)
1.4
EL2026
R & R Mayday Assembly
(Sienna)
1.2
OFP
T1
T2
72
74
86740-#####*
86070-#####*
*Warranty claim MUST be submitted with the correct 10-digit OFP. Choose the correct OFP for the vehicle being repaired
by searching for the parts in the Electronic Parts Catalog using the VIN filter.
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2021 Toyota Motor Sales, USA
T-SB-0112-20
Rev1
November 10, 2020
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Telematics, Bluetooth, or Speaker Inoperative From Continental DCM
Parts Information
MODEL
PART NUMBER
PART NAME
Avalon, Avalon HV
86740-07011
1
Corolla, Corolla HV, Corolla Hatchback
86740-12090 or
86740-02050
1
Highlander, Highlander HV
86740-0E080
1
Prius
86740-47250 or
86740-47200
Prius Prime
86740-47250
1
RAV4, RAV4 HV
86740-42040 or
86740-42170
1
Sienna
86070-08030
1
Transceiver Assy, Telephone
QTY
1
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVI*
PART NUMBER
QTY
TSADVUNIT
Techstream 2.0
TS2UNIT
ADE
1
Techstream Lite
TSLITEPDLR01
Techstream Lite (Green Cable)
TSLP2DLR01
*Essential SST.
NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 16.10.017 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
© 2021 Toyota Motor Sales, USA
T-SB-0112-20
Rev1
November 10, 2020
Page 8 of 9
Telematics, Bluetooth, or Speaker Inoperative From Continental DCM
Repair Procedure
1. Confirm the condition exists.
Does the vehicle exhibit one or more of the following conditions?

SOS button lights are inoperative.

Bluetooth microphone and voice command are inoperative.

Right front audio speakers are inoperative.

Connected services are inoperative.

Remote start is inoperative.

YES — Continue to step 2.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
2. Replace the Data Communication Module (DCM)/telematics transceiver assembly.
NOTE
The vehicle Repair Manual instructs the technician to perform a DCM activation AFTER replacing the
DCM. If the subscription has expired for this generation system, the DCM cannot be activated
because it does not have active cellular service. If a DCM is replaced and the Safety Connect
subscription has expired, do NOT perform DCM activation. In this situation the DCM should be
installed without performing the DCM activation.
Refer to TIS, applicable model and model year Repair Manual:

2019 Avalon:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”

2019 Avalon HV:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”

2020 Corolla HV:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”

2019 Corolla Hatchback:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”

2020 Corolla:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”
© 2021 Toyota Motor Sales, USA
T-SB-0112-20
Rev1
November 10, 2020
Page 9 of 9
Telematics, Bluetooth, or Speaker Inoperative From Continental DCM
Repair Procedure (continued)

2019 Highlander HV:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”

2019 Highlander:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”

2020 Prius Prime:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”

2020 Prius:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”

2019 RAV4 HV:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”

2019 RAV4:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM
(Telematics Transceiver): Removal / Installation”

2018 – 2020 Sienna:
Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: Mayday
ECU: Removal / Installation”
3. Refer to T-SB-0019-19 Telematics Data Communication Module (DCM) Activation Procedure
Supplement for DCM activation.
4. Confirm the condition is no longer present and the SOS button light is illuminated solid green
(NOT flashing).
© 2021 Toyota Motor Sales, USA

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