A9021162063913_3

90 Instrument cluster driver information system display is blank
90 21 16 2063913/3 October 13, 2021. Supersedes Technical Service Bulletin Group 90 number 21-11 dated July
26, 2021 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A4
allroad, S4,
A5, A5
Cabriolet,
A5
sportback,
S5, S5
Cabriolet,
S5
sportback,
RS 5, RS 5
Cabriolet,
RS 5
sportback,
Q5, SQ5,
Q5 PHEV,
Q5
sportback,
and SQ5
sportback
2021
All
MIB3
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised Service (Updated Note regarding attempts needed)
Revised Warranty (Updated TU)
2
07/26/2021
Revised header (Corrected Elsa display issue)
1
06/30/2021
Initial publication
Customer states:
 The driver information system (DIS) in the instrument cluster (PR Code 9S7) is blank.
 The speedometer, tachometer and bar graphs showing the fuel level and coolant temperature work normally
(Figure 1).
Page 1 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Figure 1. Instrument cluster display is blank.
Technical Background
There is a hardware defect in the instrument cluster.
Production Solution
An optimized instrument cluster hardware has been introduced in series production.
Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the instrument cluster, J285 (address word 0017) using the SVM action code as listed in the table
below, if necessary:
Model
A4/A5
Q5
Old Software
Part Number
Old
Software
Version
New Software
Part Number
New Software
Version
(or higher)
(or higher)
8W5920***K
0761
8W5920***K
8W5920***L
0759
8W5920***L
80A920***L
0761
0759
80A920***L
SVM Code
Input
0762
17A036
0762
17A036
Page 2 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Note:
If the update does not run on the first attempt, please try again.
If the update fails for a second time, put the vehicle in bus sleep mode for at least half an hour before attempting
the update process again.
The update can take multiple attempts. Please attempt the update up to 12 times before replacing parts. If an
improvement to the update is available, this TSB will be updated.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0039
Labor Operations:
Software Update (Includes checking for
DTCs)
0151 0000
Time stated on
the diagnostic
protocol (Max
200 TU)
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2063913/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2063913) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
Page 3 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.