21U06

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
October 19, 2021
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 21U06
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines
Inspect Left Hand Engine Mount
PROGRAM TERMS
This program will be in effect through October 18, 2024, for unsold vehicles, or up to 60 days post the
warranty start date (to allow for sales reporting and claim processing).
AFFECTED VEHICLES
Vehicle
Explorer
Model Year
Assembly Plant
Build Dates
2021
Chicago
September 13, 2021 through September 14, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the left hand (LH) engine mount may leak hydraulic fluid. Once it
leaks enough fluid, the mount will no longer perform as intended. This can lead to increased vehicle
vibration and noise.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
inspect the LH engine mount date code and replace the LH mount as necessary per the Technical
Information.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:
Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
© Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 21U06
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines
Inspect Left Hand Engine Mount
OASIS ACTIVATION
OASIS will be activated on October 19, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 19,
2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
OWNER REFUNDS
Refunds are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action. The FSA number (21U06) is the sub code.
▪ Customer Concern Code (CCC): N09 – Unusual engine noise
▪ Condition Code (CC): 12
▪ Causal Part Number: 6038
▪ Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
© Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 21U06
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines
Inspect Left Hand Engine Mount
CLAIMS PREPARATION AND SUBMISSION (continued)
• Provision for Locally Obtained Supply: Includes Motorcraft® Silicone Brake Caliper Grease
and Dielectric Compound XG-3-A (ESE-M1C171-A).
o Program Code: 21U06
o Misc Expense: OTHER
o Amount: Actual cost up to $2.00
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
© Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 21U06
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines
Inspect Left Hand Engine Mount
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
21U06A
0.3 Hours
21U06AA
0.3 Hours
FAIL – Inspect LH Engine Mount Date Code
Replace LH Engine Mount.
21U06B
4.9 Hours
Check Front Wheel Alignment and Adjust Toe.
Claim with Labor Op 21U06B Only.
21U06C
0.6 Hours
PASS – Inspection of LH Engine Mount Date Code
FAIL – Inspection of LH Engine Mount Date Code
NO PARTS, Recall Stays Open Until Parts are Available.
PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity
Claim
Quantity
Mount - LH 2.3L Engine
1
1
W712961-S439
Bolt - Steering Shaft (2 per pkg, 1 req’d)
1
1
BE8Z-6731-AB
Oil filter (12 per box, 1 req’d)
1
1
W719326-S439
Bolt- LH Engine Mount to Engine (4 per pkg, 3 req’d)
1
3
W720485-S439
Bolt- LH/RH Engine Mount to Frame (4 per pkg, 6 req’d)
2
6
W716979-S439
Bolt- Rear Subframe (4 per pkg, 2 req’d)
1
2
W719413-S439
Bolt- Front and Middle Subframe (4 per pkg, 4 req’d)
1
4
W719506-S440
Nut-Stabilizer Bar Link (4 per pkg, 2 req’d)
1
2
XO-5W30-Q1FS
SAE 5W-30 Full Synthetic Motor Oil
Up to 1 Quart
XG-3-A
Motorcraft® Silicone Brake Caliper Grease and
Dielectric Compound
Part Number
Description
L1MZ-6038-A
Claim as Misc. Other
Up to $2.00 Total
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Less than 50% of the affected vehicle population is expected to require an engine mount replacement.
DEALER PRICE
For latest prices, refer to DOES II.
© Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 21U06
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines
Inspect Left Hand Engine Mount
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1, 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
•
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1, 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
© Copyright 2021 Ford Motor Company
ATTACHMENT III
PAGE 1 OF1
UPDATE PRIOR TO SALE 21U06
CERTAIN 2021 EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES — INSPECT
LEFT HAND ENGINE MOUNT
SERVICE PROCEDURE
1. Read the date code from the Left Hand (LH) engine mount.
2. Is the date code 25621? See Figure 1.
NO - Date code inspection PASSES. Program is Complete.
YES - Date code inspection FAILS. Proceed to Step 3.
ENGINE
MOUNT
LABEL
21567A
FIGURE 1
3. Replace the suspect LH engine mount. Please follow the Workshop Manual (WSM) procedures in
Section 303-01A.
4. Check and correct front toe alignment. Please follow the WSM procedures in Section 204-00.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
STUD FOR
MISSING NUT
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT