ATI&10272021902
Service Bulletin Details
Public Details for: ATI&10272021902
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2018-2021 odysseys with a customer complaint of the fuel door not opening, not closing or the gauge cluster displaying error for fuel lid open when it is actuall
Models from 2021
2021 HONDA ODYSSEY |
Models from 2020
2020 HONDA ODYSSEY |
Models from 2019
2019 HONDA ODYSSEY |
Models from 2018
2018 HONDA ODYSSEY |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 10 From Technical Information & Support Group Subject Request for Parts: 2018-2021 Odyssey Fuel Door Actuator Failure 27 2021 Expires on 11 11 2021 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group (formerly TRS) Request for Parts: 2018-2021 Odyssey Fuel Door Actuator Failure This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Odysseys with a customer complaint of the fuel door not opening, not closing or the gauge cluster displaying error for fuel lid open when it is actually closed. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Must be able to duplicate one or more of the failures listed below: 1) Fuel door not opening 2) Fuel door not closing 3) Gauge cluster displaying error for fuel lid open when it is actually closed. 2. Vehicle has not been a in collision with damage to the left side. 3. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS – formerly TRS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1