2064708/1

Technical product information
Topic
Market
area
Unable to set the memory for the passenger exterior door mirror when reversing
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Brand
Transaction 2064708/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type Position
body fixtures and fittings -> exterior mirror control functionality
Vehicle data
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
Documents
Document name
master.xml
Gearbox code
*
*
*
Final drive code
*
*
*
Technical product information
Unable to set the memory for the passenger exterior door mirror when reversing
Transaction No.: 2064708/1
Customer statement / workshop findings
Unable to set the passenger side exterior mirror memory when reversing (as per the instructions within the owner handbook)
Technical background
Refer to the Measure section of this TPI
Production change
Owner handbooks for later vehicles/models will be revised
Amended owner handbooks or addendums will not be available for this particular issue
Measure
General information for the reprogramming:
• The closed-circuit voltage of the vehicle must be at least 12.5 V during the reprogramming. Connect the battery of the
vehicle to an external power supply. For further information see the Maintenance manual.
• During the reprogramming switch off all unnecessary consumers (ventilation, seat heater, inside light).
• Because of the highest transmission stability we recommend the use of the diagnosis interface VAS 6154 (WiFi diagnostic
tool) only in the USB operation or the cable-connected VAS 5055 for the reprogramming (updating) of control units. If these
units are not available, the diagnosis interface VAS 5054 (A) can also be used in USB mode.
Software update
1) Select and run Guided fault finding
•
Within the Special functions tab - Select SVM Problem related Hardware/Software update then select Perform test (Figure 1).
Figure1
2) On the next screen enter the SVM code 37152JW01 and select Adopt (Figure 2).
Figure 2
3) On the following screen, confirm the code is correct then select - Yes.
•
All control modules will now be interrogated, follow all on screen prompts.
•
The update will then begin
4) Follow all remaining on screen prompts until completion
After the programming is complete, a bus silence is required (10 minutes), carry out the following steps in the order stated
below:
•
Switch off the ignition
•
Remove the diagnostic interface from the OBD port
•
Switch off and remove the battery charger from the vehicle
•
Close the bonnet and all doors, then lock the vehicle
•
Wait 10 minutes to allow the vehicle to go into bus silence
•
When 10 minutes has elapsed, unlock the vehicle and open the driver’s door
•
Switch on the ignition
•
Confirm that the gear selection is possible
•
Follow all remaining on screen prompts until completion
5) Erase all DTC’s
6) Refer to the customer information section - Check exterior mirror functionality
7) Raise a non technical DISS query stating that the instructions within this TPI have successfully been completed including the application of
SVM code 37152JW01
Warranty accounting instructions
Warranty type
110 or 910
Damage service number 66 57
Damage code
00 40
Labour
Labour operation code 01 51 00 00
Time
As per the ODIS log (Must not exceed 40 time units)
Customer information
Memory for passenger side exterior mirror (when reversing)
If the rotary knob for adjusting the exterior mirror is positioned towards the passenger side, When R-Reverse is selected the front
passenger side exterior mirror automatically moves to a pre-programmed position. This provides a better rearward view when parking.
The following procedure should be followed to store the mirror position:
1) Switch on the ignition and start the engine
2) Turn the mirror adjustment knob to the passenger side position
3) Select reverse gear
4) Adjust the front passenger exterior mirror to show, the kerb area for example
5) Carry out the reversing manoeuvre
6) Use the gear selector lever to select another gear and drive off as normal. The new position will be saved when the lever is moved out of
reverse position
NOTE: If a forward gear lever is not selected then an ignition cycle is required to store the new position