C2498

10/4/21, 10:20 AM
L9 CM2350 L116B Dataplate Replacement Campaign
Warranty Field Campaign
Campaign Number: c2498
Revision:
L9 CM2350 L116B Dataplate Replacement Campaign
Released Date: 28-Sep2021
Expiration Date (U.S. and
Canada): 30-Sep-2022
Expiration Date
(International): 30-Sep2022
Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices
Worldwide distr./ branches and Div./Reg Offices
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.
Description
This Campaign is being issued to replace the engine dataplate(s) on certain L9 CM2350 L116B
engines, specifically select PACCAR PX9 units. The dataplates on eligible engines were printed
with valve lash settings that are difficult to read due to overlapping text. Certified repair locations
are authorized to replace the dataplate.
Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.
Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Verify that the ESN is on the attached ESN list. If a location has multiple eligible ESNs, have
all ESNs available for Step 2.
2. To obtain a corrected data plate, please refer to Attachment B. Complete the attached Data
Plate Request Form (Attachment B). Complete all required fields on the request form. Email a
copy of the completed form to [email protected].
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2024/c2498.html
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L9 CM2350 L116B Dataplate Replacement Campaign
Note : Please note the Campaign number in the subject line of the email. All email
requests will be processed as rapidly as possible and in the order they are received.
1. Remove the old engine data plate, clean the area where the new plate will go with denatured
alcohol or other acceptable solvent, and install the new engine data plate. The new data plate
must be placed in the correct location with the same orientation as the original engine data
plate.
Note : All removed engine data plates must be destroyed.
1. File one claim for the labor and travel costs required to complete this campaign.
Material Disposition
Materials removed as a result of this field action must be scrapped.
Reimbursements
Parts
There are no parts covered in this field action.
Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.
Labor Using Applicable Access Code and Time
SRT Code
Description
00-114
Dataplate, Engine - Remove
and Install
00-90X
Administrative time
Time (hrs)
Travel
Travel is covered under this field action. Towing is not covered under this field action.
Other Claimables
Consumables are not covered under this field action.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2024/c2498.html
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L9 CM2350 L116B Dataplate Replacement Campaign
Claim Codes
Description
Code
Account Code:
65
Pay Code:
North America Distributor = X
Pay Code:
North America Dealer = D
Pay Code:
International Distributor = I
Pay Code:
International Dealer = R
Failure Code:
WBZDTB
Attachments
Click here to see c2498_esn-list.xlsx
(/service/english/attachments/c2498_esn-list.xlsx) Click here to
see c2498_cummins_dataplate_replacement_request_form_attachment-b.xlsx
(/service/english/attachments/c2498_cummins_dataplate_replacement_request_form_attachmentb.xlsx)
Engine Family
Fuel System
Design Application
Market Application
All
All
Document History
Date
Details
Document Created; 28-Sep-2021
Last Modified: 28-Sep-2021
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2024/c2498.html
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