B520921
Service Bulletin Details
Public Details for: B520921
Noise is heard from the seat frame/rail assembly when activating the seat motors.
Models from 2021
2021 BMW X5 |
2021 BMW X6 |
2021 BMW X7 |
Models from 2020
2020 BMW X5 |
2020 BMW X6 |
2020 BMW X7 |
Models from 2019
2019 BMW X5 |
2019 BMW X7 |
9/30/21, 3:27 PM 52 09 21_NOISE FROM SEAT RAILS DURING SEAT OPERATION SIB 52 09 21 NOISE FROM SEAT RAILS DURING SEAT OPERATION 2021-09-27 MODEL E-Series G05 Model Description X5 Sports Activity Vehicle Production Date G07 G06 X7 Sports Activity Vehicle X6 Sports Activity Vehicle All Affected Option Code First row seats and second row executive/captain’s seats if equipped. First row seats only SITUATION Noise is heard from the seat frame/rail assembly when activating the seat motors. CAUSE Seat spindle drives and/or seat rails need lubrication. CORRECTION Perform the following prior to doing any seat parts replacement for noise concerns during seat operation: Lubricate the seat rail assembly. Loosen and re-torque the seat mounting bolts. PROCEDURE 1. See related Service Bulletins that may also apply: For various noises from the front seats see SI B52 05 19 For noises from the front seat headrest during operation see SI B52 13 19 Reference TRI B52 23 19 for details on operation of these seats. 2. Follow procedure attached to this bulletin to lubricate the seat rail assembly. 3. Loosen and re-torque the mounting bolts according to the service torque sequence in ISTA, front bolts first, rear bolts second. Tightening Torque 42Nm 4 - If the seat noise persists after lubrication has been performed please submit an INFO TSARA case for support. Let us know the exact location of the noise what type of noise is heard the conditions under which the noise is heard what helped stop the noise. attach videos of the noise to the TSARA case. PARTS INFORMATION When applicable, obtain and confirm the part numbers for your specific vehicle by entering the chassis number in either ETK or AIR which takes into account specific equipment and/or options. Copyright ©2021 BMW of North America, Inc. 1/2 9/30/21, 3:27 PM Part Number 83 23 0 396 713 52 09 21_NOISE FROM SEAT RAILS DURING SEAT OPERATION Description Klubersynth LF 44-22 (50g tube will lubricate 10+ seat frames/ up to 5 vehicles) – Order as needed, do not stock Quantity Sublet WARRANTY INFORMATION This Service Information bulletin provides technical, diagnostic, and repair-related information. Issues caused by outside influences are not covered. Eligible and Covered Work/Repairs When used to repair a verified defect in materials or workmanship, the repair procedure information provided in this bulletin is covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks. To submit a claim, please follow the established and applicable warranty policy and procedures (Labor/Part/Sublet – Bulk material as noted above) that apply to the repair being performed. Refer to AIR for the corresponding Defect Code, flat rate labor operations (including diagnosis) and the flat rate unit (FRU) allowances. Only one Main labor operation code can be claimed per repair visit. Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for claiming your diagnosis work time, job/repair work time (WT), RO/Claim WT and/or repair explanation procedures, unless otherwise required by State law. QUESTIONS REGARDING THIS BULLETIN Technical inquiries Warranty inquiries Parts inquiries Submit feedback at the top of this bulletin Please contact the Warranty department by either using the Live Chat that’s available in the Warranty Documentation Portal or through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections Submit an IDS ticket to the Parts Department Supporting Materials picture_as_pdf Service greasing on 1SR seat structures.pdf Copyright ©2021 BMW of North America, Inc. 2/2 Service greasing of first row seat structure (1SR) July 2021 Attachment to SI B52 09 20 1SR greasing overview All spindles can be greased on motors and LV spindles to help with noises Brush needed to apply grease Preferred grease for all spindles on 1SR structure is P/N 83 23 0396713 Klubersynth LF 44-22 One tube is sufficient to service 10 seat rails or 5 vehicles total. : Page: 2 SHV motor spindle greasing 1. Locate HV spindle once seat is all the way up. 2. Apply even amount of grease to brush. 3. Spread grease along the entire HV motor spindle. 4. Once grease is spread function seat full down and up 3x to distribute grease evenly along the spindle. Function seat adjuster full up and leave seat adjuster up for all greasing 1. 2. 3. 4. Page: 3 3. SNV motor spindle greasing 1. 2. 3. 4. and Function Cushion (NV) motor full up and leave seat adjuster up for all greasing Page: 4 Locate NV spindle once NV is driven all the way up. Apply even amount of grease to brush. Spread grease along the entire HV motor spindle. Once grease is spread over spindle function Cushion motor full down up 3x to distribute grease evenly along the spindle. 1. 2. 3. 4. 3. IB and OB LV spindle greasing Function Length adjuster full forward to grease front of spindles and full rear to grease rear of spindles 1. Locate SLV motor and run seat full rearward to show IB and OB spindles. 2. Apply even amount of grease to brush. 3. Spread grease along the entire LV spindle. 4. Once grease is spread over IB and OB spindle function length adjuster back and forth 3x to distribute grease evenly along the spindle. 5. Run seat full forward to show rear IB and OB of spindles and repeat above process. 1. 4. Page: 5 2. 3. STV spindle greasing 1. Run STV cushion extender all the out and locate the spindle under the cushion pan. 2. Apply even amount of grease to brush. 3. Spread grease along the entire STV motor spindle. 4. Once grease is spread over spindle function STV motor full forward And rearward up 3x to distribute grease evenly along the spindle. Page: 6 1. 2. 3. 4. 3.