ITB21-022A

Classification:
Reference:
Date:
AN21-020A
ITB21-022A
October 26, 2021
CLIENT SATISFACTION INITIATIVE
2020-2021 Q50, Q60, QX50, AND QX80;
INFOTAINMENT SOFTWARE UPDATE AND WIRELESS CARPLAY
CONFIGURATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.
SERVICE COMM ID #:
APPLIED VEHICLES:
PC839
2020-2021 Q50 (V37)
2020-2021 Q60 (CV37)
2020-2021 QX50 (J55)
2020-2021 QX80 (Z62)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm bulletin applicability.
SERVICE INFORMATION
Infiniti is providing a free infotainment software update, including Wireless Apple CarPlay®, until March 31,
2022. This upgrade will bring the vehicle’s infotainment software up to current production level, improve system
overall performance, and enable wireless use of current Apple CarPlay® features.
RETAILER RESPONSIBILITY
It is the retailer’s responsibility to check SERVICE COMM using Service Comm I.D. PC839 for the status on
each vehicle falling within the range of this client satisfaction initiative which for any reason enters the service
department. If a vehicle subject to this client satisfaction activity was part of a retailer trade, the letter
associated with that vehicle should be forwarded to the appropriate retailer for upgrade completion.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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REQUIRED SPECIAL TOOL

One of special tool, USB drive J-52727-1, was previously shipped to each retailer and should already
be available (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: infinititechmate.com or 1-800-662-2001.
HINT:

The update-software only needs to be downloaded once, and can then be used continuously on
multiple Applied Vehicles.

The update-software must be the only file on the USB drive.
Figure 1
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SERVICE PROCEDURE
IMPORTANT: Configuration of the audio unit (steps 27 - 45 on pages 10 - 17) is required after the software
update. If the configuration steps are not completed, the wireless CarPlay will not operate.
Check the Software Version
1.
Press and hold the AUDIO button while, at the
same time, rotating the volume knob left-rightleft.
Figure 2
2.
Select Confirmation/Adjustment.
Figure 3
3.
Select Version Information.
Figure 4
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4.
Confirm the Software Version.

If the Software Version is lower than xxxxx2992x (digits 6-9 as shown in Figure 5), select the back
button and proceed to step 5 on page 5.

If the Software Version is xxxxx2992x or higher (digits 6-9), select the back button and skip to step
27 on page 10 to configure the AV control unit.
Back button
Figure 5
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Update the AV Control Unit
IMPORTANT: Before starting, make sure:

ASIST is connected to the internet.

ASIST has been synchronized (updated) to the current date.
NOTE: In the following steps, if more than one CONSULT PC is available and the PVI002 infotainment updatesoftware has already been downloaded through ASIST to one of them, use the CONSULT PC with the preexisting download.
5.
Insert special tool USB drive J-52727-1 into a CONSULT PC.

If the infotainment software has already been downloaded onto special tool USB drive J-52727-1
from a prior service procedure, skip to step 14 on page 7.
HINT:
 Special tool USB drive J-52727-1 is the only USB drive approved for use with this procedure.
 The initial download of the update-software to the CONSULT PC and file transfer to the USB
drive is estimated to take 6 hours. After the initial download of the update-software, file
transfer to the USB drive is estimated to take 1 hour.
 The update-software must be the only file on the USB drive.
6.
Open ASIST.
7.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 6
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ITB21-022A
8.
Select the check box next to the PVI002 infotainment update-software (Figure 7).
9.
Use the drop-down menu and select the location of the USB drive that was inserted in step 5 on page 5.
Check
box
D:\
USB drive
location
PVI002
Infotainment
update-software
Drop-down
menu
“Transfer” displays here if
Infotainment update-software
is already downloaded
Figure 7
10.
Select Download, and then wait for the download to complete.

If the PVI002 infotainment update-software has already been downloaded, Transfer will be
displayed instead of Download when the infotainment software update box is checked.
HINT:
 The initial download of the update-software to the CONSULT PC and file transfer to the USB
drive is estimated to take 6 hours. After the initial download of the update-software, file transfer
to the USB drive is estimated to take 1 hour.
 If while attempting to download the update-software to the CONSULT PC, you receive the
message shown in Figure 8:
a. First attempt to clear space on the CONSULT PC hard drive (40 GB required).
b. If space cannot be cleared and a second CONSULT PC is available with space, use it and
start over from step 5 on page 5.
Figure 8
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ITB21-022A
11.
Select OK.
Figure 9
12.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a.
From the PC toolbar, select the Safely Remove Hardware icon.

b.
The icon is on the toolbar, or can be found after selecting the arrow.
Select the USB drive to be removed, and then remove the USB drive from the CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive may corrupt the
infotainment update-software.

If you are not familiar with the process of safe USB drive removal, ask for assistance at your
retailer.
Safely Remove
Hardware icon
Arrow on toolbar
Figure 10
13.
Close all ASIST Infotainment Software Update screens.
14.
Set the parking brake.
15.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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16.
Insert the USB drive with infotainment update-software into the vehicle’s USB media port (Figure 11).
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol (Figure 12).
 Do not insert the USB drive into a charging port. If used, the update-software and/or USB
drive may become damaged. Only insert the USB drive in a USB media port.
 Do not remove the USB drive during the update to the vehicle until instructed to. If the USB
drive is removed during the update, the audio unit may become damaged.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 11
17.
Figure 12
Wait for the update to complete.

Follow the on-screen instructions while
waiting.
HINT: The update lasts 15-25 minutes.
Figure 13
18.
Once the update is complete (Figure 14), remove the USB drive; the system will reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 14
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Steps 19 - 26 must be completed. If they are not completed, the update may become corrupted.
19.
Allow the reboot to complete (approximately 30
seconds).

The Infiniti logo will be displayed during
the reboot.
Figure 15
20.
Turn the ignition OFF.
The steps below will fully reboot the infotainment system twice.
21.
Open and close the driver (LH) door, and then ensure that all doors are closed.
22.
Wait 5 minutes.
Ensure that all doors remain closed during the 5 minute wait period. If a door is opened during the 5
minute wait period, the update may not complete and the AV control unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
23.
Turn the ignition ON (engine OFF) and wait for the Infiniti logo to appear (Figure 15).

24.
After the Infiniti logo appears, wait about one
(1) minute.

25.
If the Infiniti logo does not appear (this might take up to 30 seconds), start over from step 20.
The MENU (Home) screen in Figure 16
will be displayed.
Turn OFF the ignition.
Figure 16
26.
Repeat steps 21 - 25 one more time (for a total of 2 times to complete the update).
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ITB21-022A
Configure Wireless CarPlay
27.
Connect a battery maintainer/smart charger to the vehicle.
28.
Connect the VI to the vehicle.
29.
Start C-III plus.
30.
Wait for the VI to be recognized (Figure 17).

31.
The serial number will display when the VI is recognized.
Select Re/programming, Configuration.
The VI is
recognized
Figure 17
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ITB21-022A
32.
Check the box to confirm the precaution instructions have been read, and then select Next.
NOTE: Use the arrows (if needed) to view and read all the precautions.
Figure 18
33.
Select Manual Selection(Vehicle Name), select the applicable Vehicle Name and Model Year, and
then select Select.
Figure 19
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34.
Confirm the VIN or Chassis # is correct, and then select Confirm.
XXXXXXXXXXX
QX50
Figure 20
35.
Confirm the VIN is correct for the vehicle, and then select Confirm.
XXXXXXXXXXXXXXXXX
Figure 21
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36.
Select MULTI AV.
Figure 22
37.
Select Before ECU Replacement under VEHICLE CONFIGURATION.
Figure 23
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38.
Scroll through each of the pages of configuration items and write down each Item and Setting Value.

If a printer is connected to the CONSULT PC, you may select Print.
IMPORTANT: Write down or print all the configuration settings, as these settings will be used in step 42
on page 15.
EXAMPLE
Figure 24
39.
After the current configurations have been written down or printed, select Back in the upper LH corner of
the screen (Figure 24).
40.
Select After ECU Replacement under VEHICLE CONFIRGURATION.
Figure 25
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41.
Select Manual selection.
Figure 26
42.
Use the drop down menus to select the configuration options that were printed or written down in step 38
on page 14, and then select Next.
IMPORTANT: The default Setting Value for Wireless CarPlay is “WITHOUT”. Be sure to change this
Setting Value to “WITH” (Figure 27).
NOTE: If needed, refer to the tables on pages 21 – 24, and select the applicable specification for the
vehicle you are working on.
Wireless CarPlay
For Wireless CarPlay, change
Setting Value to “WITH”
Figure 27
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ITB21-022A
43.
Confirm the configuration displayed is correct, and then select OK.
IMPORTANT: Be sure the Setting Value for Wireless CarPlay is “WITH” before selecting OK.
Wireless CarPlay
Figure 28
44.
Allow configuration to transfer to the vehicle.
Wireless CarPlay
Figure 29
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45.
Select End.
Figure 30
Erase DTCs
46.
Select Diagnosis (All Systems).
Figure 31
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47.
Select Automatic Selection(VIN).
Figure 32
48.
Allow the CONSULT to perform automatic VIN selection.
Figure 33
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49.
Confirm the VIN or Chassis # is correct, and then select Confirm.
XXXXXXXXXXX
QX50
Figure 34
50.
Select ERASE.
Figure 35
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51.
Select Execute.
Figure 36
52.
Select Close.
Figure 37
53.
Close the C-III plus application.
54.
Remove the VI from the vehicle.
55.
Disconnect the battery maintainer/smart charger.
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2020 Q50 (V37)
MANUAL SETTING ITEM
Items
TELEMATICS
DAB FUNCTION
FEB SYSTEM
NAVIGATION
CAMERA SYSTEM
SOUND SYSTEM
SONAR TYPE
PREDICTIVE COURSE LINE
GRADE
HYBRID
ENGINE TYPE 3
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
WITH
WITHOUT
AVM
NONE or AVM ph3
REAR
BASE
BOSE
NORMAL 6SPKS
None
FRONT&REAR
Without or with(with AVM)
With(Rear view camera with SBW)
With(Rear view camera without SBW)
MODE 1
MODE 2
Off
FR TYPE
FR TYPE 4WD
2.0 LITER
3.5 LITER
3.7 LITER
WITHOUT
WITH
DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Without forward emergency braking system
With forward emergency braking system
Models with navigation system
Models without navigation system
Models with around view monitor system
Models without camera system
Models with rear view monitor system
Except BOSE and 6 speakers
Models with BOSE audio
Models with 6 speakers
Models without sonar
Models with sonar
Models with around view monitor or models without camera
Models with rear view monitor (with direct adaptive steering)
Models with rear view monitor (without direct adaptive steering)
Except “Mode2” models
VR30DDTT engine (2WD) with paddle shifter models
Models with gasoline engine
Models with hybrid (2WD)
Models with hybrid (4WD)
2.0 liter engine models
3.5 liter engine models
3.7 liter engine models
Set this item to WITH.
2021 Q50 (V37)
MANUAL SETTING ITEM
Items
TELEMATICS
DAB FUNCTION
Steer-By-Wire
FEB SYSTEM
NAVIGATION
CAMERA SYSTEM
SOUND SYSTEM
SONAR TYPE
PREDICTIVE COURSE LINE
GRADE
HYBRID
ENGINE TYPE 3
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
WITH
WITHOUT
AVM (EXCEPT AVM ph3)
REAR
BOSE
NORMAL 6SPKS
None
FRONT&REAR
Without or with(with AVM)
With(Rear view camera with SBW)
With(Rear view camera without SBW)
MODE 1
MODE 2
Off
FR TYPE
FR TYPE 4WD
3.5 LITER
3.7 LITER
WITHOUT
WITH
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DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Models with direct adaptive steering
Models with hydraulic pump electric power steering
Without forward emergency braking system
With forward emergency braking system
Models with navigation system
Models without navigation system
Models with around view monitor system
Models with rear view monitor system
Models with BOSE audio
Models without BOSE audio
Models without sonar
Models with sonar
Models with around view monitor or models without camera
Models with rear view monitor (with direct adaptive steering)
Models with rear view monitor (without direct adaptive steering)
Except “Mode2” models
VR30DDTT engine (2WD) with paddle shifter models
Models with gasoline engine
Models with hybrid (2WD)
Models with hybrid (4WD)
3.5 liter engine models
3.7 liter engine models
Set this item to WITH.
ITB21-022A
2020 Q60 (CV37)
MANUAL SETTING ITEM
Items
TELEMATICS
DAB FUNCTION
FEB SYSTEM
NAVIGATION
CAMERA SYSTEM
SOUND SYSTEM
SONAR TYPE
PREDICTIVE COURSE LINE
GRADE
ENGINE TYPE 3
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
WITH
WITHOUT
AVM
NONE or AVM ph3
REAR
BOSE
NORMAL 6SPKS
None
FRONT&REAR
Without or with(with AVM)
With(Rear view camera with SBW)
With(Rear view camera without SBW)
MODE 1
MODE 2
3.5 LITER
3.7 LITER
WITHOUT
WITH
DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Without (Forward emergency braking system)
With (Forward emergency braking system)
Models with navigation system
Models without navigation system
Models with around view monitor system
Models without camera system
Models with rear view monitor system
Models with BOSE audio
Models without BOSE audio
Models without sonar
Models with sonar
Models with around view monitor or models without camera
Models with rear view monitor (with direct adaptive steering)
Models with rear view monitor (without direct adaptive steering)
Except “Mode2” models
VR30DDTT engine (2WD) with paddle shifter models
3.5 liter engine models
3.7 liter engine models
Set this item to WITH.
2021 Q60 (CV37)
MANUAL SETTING ITEM
Items
TELEMATICS
DAB FUNCTION
Steer-By-Wire
FEB SYSTEM
NAVIGATION
CAMERA SYSTEM
SOUND SYSTEM
SONAR TYPE
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
WITH
WITHOUT
NONE or AVM ph3
REAR
BOSE
NORMAL 6SPKS
None
FRONT&REAR
WITHOUT
WITH
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DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Models with direct adaptive steering
Models with hydraulic pump electric power steering
Without forward emergency braking system
With forward emergency braking system
Models with navigation system
Models without navigation system
Models with around view monitor system
Models with rear view monitor system
Models with BOSE audio
Models without BOSE audio
Models without sonar
Models with sonar
Set this item to WITH.
ITB21-022A
2020 QX50 (J55)
MANUAL SETTING ITEM
Items
TELEMATICS
TRAFFIC SIGN RECOGNITION
Head-Up Display
Steer-By-Wire
NAVIGATION
STEERING
CAMERA SYSTEM
SOUND SYSTEM
SONAR TYPE
RADIO
DESTINATION
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
LHD
RHD
NONE
AVM
REAR
BASE
NORMAL 6SPKS
None
FRONT&REAR
WITH DAB
NON DAB
U.S.A
Canada
Korea
Hong Kong
Russia
Australia
Mexico
LAM
GCC
Asia
Ukraine
WITHOUT
WITH
DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Models with Head-Up Display
Models without Head-Up Display
Models with direct adaptive steering
Models with hydraulic pump electric power steering
Models with navigation system
Models without navigation system
LHD models
RHD models
Models without camera system
Models with around view monitor system
Models with rear view monitor system
Except for 6 speaker models
Models with 6 speakers
Models without sonar
Models with sonar
Models with DAB (digital audio broadcast) function
Models without DAB (digital audio broadcast) function
For United States of America
For Canada
For South Korea
For Hong Kong
For Russia
For Australia
For Mexico
For Latin America
For The Middle East (Gulf Cooperation Council)
For Asia
For Ukraine
Set this item to WITH.
2021 QX50 (J55)
MANUAL SETTING ITEM
Items
TELEMATICS
Head-Up Display
Steer-By-Wire
NAVIGATION
CAMERA SYSTEM
SOUND SYSTEM
DESTINATION
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
AVM
REAR
BOSE
NORMAL 6SPKS
U.S.A
Canada
WITHOUT
WITH
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DETAIL
Models with telematics system
Models without telematics system
Models with Head-Up Display
Models without Head-Up Display
Models with direct adaptive steering
Models with hydraulic pump electric power steering
Models with navigation system
Models without navigation system
Models with around view monitor system
Models with rear view monitor system
Models with BOSE audio
Models without BOSE audio
For United States of America
For Canada
Set this item to WITH.
ITB21-022A
2020 QX80 (Z62)
MANUAL SETTING ITEM
Items
TELEMATICS
ANTI-THEFT CONTROL
Mobile entertainment system
FEB SYSTEM
AUDIO AMP TYPE
DESTINATION
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
4ch AMP
BosePerformance AMP
U.S.A
Canada
EUR
Russia
Mexico
LAM
Vietnam
WITHOUT
WITH
DETAIL
Models with telematics system
Models without telematics system
Models with anti-theft system
Models without anti-theft system
Models with rear entertainment system
Models without rear entertainment system
Models without forward emergency brake system
Models with forward emergency brake system
Models with 13 speakers
Models with 17 speakers
For United States of America
For Canada
For Europe
For Russia
For Mexico
For Latin America
For Vietnam
Set this item to WITH.
2021 QX80 (Z62)
MANUAL SETTING ITEM
Items
TELEMATICS
DAB FUNCTION
Mobile entertainment system
FEB SYSTEM
NAVIGATION
AUDIO AMP TYPE
DESTINATION
Wireless Carplay
Setting Value
WITH
WITHOUT
WITH
WITHOUT
WITH
WITHOUT
OFF
ON
WITH
WITHOUT
4ch AMP
BosePerformance AMP
U.S.A
Canada
EUR
Russia
Mexico
LAM
GCC
Vietnam
WITHOUT
WITH
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DETAIL
Models with telematics system
Models without telematics system
Applicable
Not applicable
Models with rear entertainment system
Models without rear entertainment system
Models without forward emergency brake system
Models with forward emergency brake system
Models with navigation system
Models without navigation system
Models with 13 speakers
Models with 17 speakers
For United States of America
For Canada
For Europe
For Russia
For Mexico
For Latin America
For The Middle East (Gulf Cooperation Council)
For Vietnam
Set this item to WITH.
ITB21-022A
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID
PC839
DESCRIPTION
Update Infotainment Software and Configure
Wireless CarPlay
Configure Wireless CarPlay
(Infotainment Software Update Not Required)
OP CODE
FRT
PC8390
0.7
PC8391
0.5
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
October 5, 2021
ITB21-022
Original bulletin published
October 26, 2021
ITB21-022A
IMPORTANT note added on page 3
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