A3921452048671_5
Service Bulletin Details
Public Details for: A3921452048671_5
This bulletin contains instructions for when dtc U030000 appears and ??A???A???A?All wheel drive malfunction message??A???A???A? Is displayed in the instrument cluster.
- 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2018
| 2018 AUDI A4 |
| 2018 AUDI A5 |
| 2018 AUDI ALLROAD |
Models from 2017
| 2017 AUDI A4 |
| 2017 AUDI ALLROAD |
39 Quattro Ultra, DTC U030000 is stored in the all-wheel drive control module 39 21 45 2048671/5 November 12, 2021. Supersedes Technical Service Bulletin Group 39 number 20-26 dated March 17, 2020 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4, A4 allroad 2017 - 2021 All Quattro Ultra A5 2018 - 2021 All Quattro Ultra Q5 2019 - 2021 All Quattro Ultra A6, A7 2019 - 2021 All Quattro Ultra Condition REVISION HISTORY Revision Date Purpose 5 - Revised header (Added Models and Model Years) Revised Service (Updated SVM software) 4 03/17/2020 Revised title Revised Warranty (Updated Service Number and Claim Types) 3 11/26/2018 Revised title Revised Service (SVM software update added, Part replacement removed) Revised Warranty (Updated Labor Operations) Revised Required Parts and Tools (Removed table) Customer states: “All Wheel Drive Malfunction Message” is displayed in the instrument cluster. Workshop findings: The following DTC is logged in the all-wheel drive control module, J492 (address word 0022): DTC U030000 (Internal Control Module Software Incompatibility active/static). Technical Background Quattro Ultra software error. Page 1 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Production Solution New software in the all-wheel drive control module, J492 (address word 0022) addressed the condition. Service 1. Check the software version number in the all-wheel drive control module, J492 (address word 0022) (Figure 1). Figure 1. Software Part and Version Number. 2. Compare the installed software part number and software version number to the SVM table below. If the SVM table indicates a new software is available then perform the software update. SVM Update Instructions 3. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. Page 2 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 4. Update the all-wheel drive control module, J492 (address word 0022) using the SVM action code as listed in the table below, if necessary: Model Transmission A4 allroad 0CJ A6/A7 New Software Version SVM Code Input (or higher) 0006 8W9927755 0012 8W6927755A 0006 8W0927755C 0012 8W0927755C 0011 8W0927755C 0012 8W6927755A 0006 8W6927755C 0012 0CX 8W0927755 0006 8W0927755 0012 0CX 8W6927755 0006 8W6927755 0012 80A927755 0006 80A927755 0012 80A927755C 0008 80A927755C 0024 4K0927755C 0008 4K0927755C 0024 4K0927755 0008 4K0927755 0024 4K0927755A 0007 4K0927755D 0027 0CJ Q5 Old New Software Software Part Number Version (or lower) 8W9927755 A4/A5 Automatic A4/A5 manual Old Software Part Number 22A007 0CJ 0HL 5. Road test after the update to confirm the repair. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 3993 Damage Code: 0039 Page 3 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Labor Operations: SVM update 0151 0000 Time stated on the diagnostic protocol (Max 50 TU) Diagnostic Time: GFF No allowance 0 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure 0121 0004 10 TU Claim Comment: As per TSB #2048671/5 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information The following Technical Service Bulletin will be necessary to complete this procedure: TSB 2011732, 00 Software Version Management (SVM), operating instructions. All parts and service references provided in this TSB (2048671) are subject to change and/or removal. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.