TSB 21-2396

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TECHNICAL SERVICE BULLETIN
Rear Audio Control Module (RACM) Displays Satellite No Signal Or
Satellite Acquiring Signal Message
21-2396
09 November
2021
Model:
Ford
2020 Expedition
Lincoln
2020 Navigator
Issue: Some 2020 Expedition/Navigator vehicles equipped with satellite radio may exhibit a message in the RACM
display indicating satellite no signal or satellite acquiring signal instead of the channel number. This may be due to
the software in the RACM. To correct this condition, follow the Service Procedure to replace the RACM.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all the following criteria:
• 2020 Expedition/Navigator
• Equipped with satellite radio
• At least one of the following conditions:
- Satellite Acquiring Signal message in the display
- Satellite No Signal message in the display
Parts
Service Part Number Quantity Description
JL1Z-19A164-A
1
Rear Audio Control Module
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty
(SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not
altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified
using the OASIS part coverage tool.
Labor Times
Description
Operation No. Time
2020 Expedition: Replace The RACM (Do Not Use With Any Other Labor Operations)
212396A
0.3 Hrs.
2020 Navigator: Replace The RACM (Do Not Use With Any Other Labor Operations)
212396B
0.7 Hrs.
Repair/Claim Coding
Causal Part:
19A164
Condition Code: 04
Service Procedure
1. Replace the RACM assembly. Refer to Workshop Manual (WSM), Section 415-00 Rear Audio Control Module.
(1). Do not perform programmable module installation (PMI) or a software update after installing the RACM
assembly. The RACM has preloaded software.
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NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.
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