A6321742064279_2

63 Paint peeling from the rear bumper cover
63 21 74 2064279/2 November 22, 2021. Supersedes Technical Service Bulletin Group 63 number 21-07 dated
August 25, 2021 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q5, SQ5
2020 - 2021
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Warranty (Add AASM authorization requirement)
1
08/26/2021
Initial publication
Customer states:
 The paint on the rear bumper cover is peeling.
Workshop findings:
 The rear bumper paint appears to have lost its adhesion. The paint peel is located on the right, left, or both
sides of the cover specifically where the bumper cover meets the rear side panel.
Technical Background
An inconsistency in the production process of the rear bumper cover specifically at the edges that meet the rear
side panel caused a weakness making the painted surfaces on these edges prone to paint peel over time. Either
the right side, left side or both sides of the bumper cover are affected.
Page 1 of 6
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
1. Figure 1 shows the area of the bumper cover
affected.
Figure 1. Bumper cover edge affected.
2. Figure 2 shows a close-up view of the paint
peel.
Figure 2. Paint peel on the bumper cover edge.
Page 2 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. Figure 3 shows the condition in its early stages
that may evade notice.
Figure 3. Early stages of the peel.
4. Figure 4 shows an intermediate loss of paint in
this area.
Figure 4. Moderate loss of adhesion.
Page 3 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
5. Figure 5 shows severe advancement of paint
loss on the rear bumper cover.
Figure 5. Advanced paint peel.
Production Solution
The production process of the rear bumper cover has been corrected.
Service
Should the condition described in this TSB occur the rear bumper cover is to be replaced. Do not attempt to
refinish the original bumper cover. Due to the technical nature of the root cause refinishing the original bumper
cover will only reintroduce a subsequent paint peel in these areas of the rear bumper cover over time.
Warranty
Note:
This TSB only applies if the paint defect described here occurs specifically without evidence of any outside
impact (e.g. stone chips, scuffs, etc.). Cases that deviate from the described condition or specific location of the
paint defect in this TSB or are found to have evidence of outside influence should be addressed according to
the warranty policies in place in Warranty Policies and Procedures.
Any paint defect including the condition described in this TSB will require AASM authorization. Per Audi Policy
Section 4.2 AASM authorization along with the requisite photo, video, and/or print documentation is required
prior to repair. All documentation should describe the nature and location of the defect as it is discovered.
Page 4 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Claim Type:
 950 for paint defects before delivery.
 150 for paint defects after delivery.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6369
Damage Code:
0067
Labor Operations:
Lane change assist ECM adjust
9635 1550 (If
equipped)
Sublet operations
Replace and paint new part
L0011600 (Solid Max 360 TU x
Paint)
dealer labor
rate
L0021600
(Labor Operation listed in Outside Labor)
See SRT with
associated
operations
(Metallic Paint)
L0031600 (Pearl
Paint)
Diagnostic Time:
Claim Comment:
GFF – Checking and clearing fault codes included
in existing labor operations
0150 0000
Time stated
on the
diagnostic
protocol (Max
30 TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
0121 0004
10 TU
As per TSB #2064279/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per
the Repair Manual
See ETKA/ELSA
Page 5 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
See ETKA
01
Refer to ETKA using the VIN for the correct rear
bumper cover
See ETKA
01 Right
01 Left
Refer to ETKA using the VIN for the correct rear
wheel arch covers
N/A
Paint
Qty 1 Each
Listed as MATERIAL in Outside Material
$ Cost of Material (Max $200)
Additional Information
All parts and service references provided in this TSB (2064279) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 6 of 6
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.