A9021252064988_1

90 Head-up display (HUD) does not work and an audible humming noise is heard on start-up
90 21 25 2064988/1 November 22, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Audi etron GT,
Audi RS
e-tron
GT
2022
All
Head-up display (HUD)
Condition
Customer states:
 The head-up display (HUD) makes a humming noise for approximately 4 seconds after the ignition is turned
on.
 The projected image on the windshield might not be visible or not at the expected location.
Workshop findings:
 The image can be seen when looking into the HUD from above.
Technical Background
There is a software bug in the HUD.
Production Solution
Software 0101 has been released in current series production.
Service
SVM Update Instructions
1. Reset the HUD for approximately 5 minutes by removing and replacing fuse SO4.
2. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
3. Update the HUD, J898 (address word 0082) using the SVM action code as listed in the table below, if
necessary:
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Model
Old Software
Part Number
Audi e-tron
GT, Audi RS
e-tron GT
4J3919617
4J3919618
Old
Software
Version
0037
New Software
Part Number
New Software
Version
(or higher)
(or higher)
4J3919617
4J3919618
SVM Code
Input
0101
82A003
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9091
Damage Code:
0040
Labor Operations:
Software Update
0151 0000
Time stated on
the diagnostic
protocol (Max
100 TU)
Repair control module for the head-up
display
9091 4199
20 TU
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB #2064963/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
All part and service references provided in this TSB (2064963) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.