A4121002065161_1

Technical Service Bulletin
41 Suspension malfunction, DTC C104807, C103407, and/or C11E2F1 stored in suspension module Repair Authorization
41 21 00 2065161/1 November 30, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7,
2019 - 2022
All
Not Applicable
A6 allroad,
S6, RS 6,
and RS 7
2020 - 2022
All
Not Applicable
A6 Avant,
RS 6 Avant,
and A7
PHEV
2021 - 2022
All
Not Applicable
Condition
Customer states:
 There is a suspension malfunction warning message in the cluster.
Workshop findings:
One of the following DTCs might be logged in the suspension control module, J775 (address word 0074):
 DTC C104807 (Level control system sensor mechanical malfunction).
 DTC C103407 (Left front level control system sensor mechanical malfunction).
 DTC C11E2F1 (Front axle ride-height control system extremely low level detected).
Technical Background
In an effort to gain information about this topic for the vehicles listed above, we are asking that you contact Audi
Technical Assistance Center (TAC) before replacing any parts. This will assist us in diagnosing any potential
issues with the condition noted above.
Production Solution
No changes to production have been made, as no issues have been identified.
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Service
Audi of America is requesting your cooperation in supplying us with technical information regarding this
condition.
1. Verify the condition, it affects only A6 and A7 models. Check for part number 4K0 941 285 B.
2. If the vehicle is within the New Vehicle Limited Warranty, contact a TAC consultant before proceeding.
3. Please attach pictures of the Self Levelling Sensor prior to disassembly it from the vehicle. Make sure any
damages are shown in the pictures.
4. Check the vehicle suspension, wheels and tires for possible damages/impact. If any issues are found, please
take pictures
5. Please attach the diagnostic log to the TAC ticket.
6. If TAC consultant requests sensor replacement, replace it and take pictures when disassembled and out of
the vehicle. Attach photos to the TAC ticket, photos should:
 Be taken in focus and with sufficient light.
7. Replaced parts will be requested by AoA.
8. See examples of possible damage to the
sensors, if similar situation is found,
please take detailed pictures (Figures 1 2) and attach to the TAC ticket.
Figure 1. Possible damage of the self-leveling sensors.
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 2. Possible damage of the self-leveling sensors.
Warranty
This TSB is information only and not applicable to Audi Warranty.
Additional Information
All part and service references provided in this TSB (2065161) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.