ICI21-033

ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Export Distributors
REF #:
ICI21-033
Effective:
11/03/2021
Release:
11/12/2021
Daimler Trucks North America LLC
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
If you have questions
about this Letter, please
submit your inquiry on the
Web using the WSC Link
on DTNAConnect
SUBJECT: SF637 – Campaign on Hold
This letter is to inform you that campaign SF637, FCCC Viper Low Voltage Display, will be on hold as of
today Friday, 11/12/2021.
The attached owner letter was mailed 11/02/2021 and the campaign will be released once the work
instructions have been updated.
If you have questions or need further information, contact the Warranty Campaigns Department by
submitting an inquiry through the WSC Link on DTNAConnect.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 1
Daimler Trucks
North America LLC
Daimler Trucks North America LLC
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
November 2021
SF637
Subject: FCCC Viper Low Voltage Display
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Freightliner Custom Chassis
Corporation, is initiating Field Service Campaign SF637A to modify specific model year 2021 Freightliner Custom
Chassis manufactured September 17, 2019 through April 7, 2021.
In a low voltage condition, the IP display may not come on when turning on ignition leaving drivers without a
functioning instrument panel. This would only occur at startup and the instrument panel would function again if the
key is cycled with normal voltage.
The software will be updated to resolve the issue.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the campaign performed
and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
Daimler-TrucksNorthAmerica.com/Contact-us. Scroll down to “Locate a Dealer” and select the appropriate
brand. The campaign will take approximately one hour, and will be performed at no charge to you.
This Field Service Campaign will terminate on November 30, 2022. Please make sure the campaign is
completed prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, Daimler Trucks North America LLC will not pay for any
damage caused by failure to properly maintain your vehicle. Daimler Trucks North America LLC considers the
work necessary under this campaign to be proper maintenance and will, therefore, not pay for any damage to
your vehicle caused by your failure to have the repairs that are the subject of this campaign performed in a
reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7:00 a.m. to 4:00 p.m. Pacific Time,
Monday through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, if you have any questions or need additional information.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure