No. 191-21

Service
Technical Information
191/21 ENU WMN6
9
WMN6 - 3G Mobile Network Shutdown Notice and Impact to Porsche Connect Services
Vehicle Type:
Cayenne (9YA/9YB)
Model Year:
2019
Concerns:
3G network shutdown notice and impact on Cayenne Porsche Connect services
Information:
As wireless technology continues to evolve, telecommunications providers in North America,
including AT&T, are transitioning from their legacy 3G wireless communication to more
advanced technology. In order to free up resources to support this, AT&T will be decommissioning its 3G network on February 22, 2022.
A 3G telematics module, which supports all services within the Car Remote Package, Car
Security Package as well as Emergency and Roadside Assistance Calls, will no longer be
functional after February 22, 2022.
Car Remote Package
•
•
•
•
•
•
•
•
•
•
•
Car Control
Trip Control
Car Finder
Horn & Indicator
Lock & Unlock
E-Control (PHEV only)
Climate (PHEV only)
Location Alarm
Speed Alarm
Valet Alarm
Car Control
Car Security Package
•
Stolen Vehicle Tracking and Reporting
There is no technology upgrade possible for the 3G telematics module, services will no longer
be functional after February 22, 2022.
AfterSales
Nov 23, 2021
Page 1 of 2
9
Service
WMN6
Technical Information
ENU 191/21
Warranty Processing
Scope 1:
2019 Cayenne (9YA/9YB) with an active PCC/Vodafone Contract
Working time:
Includes:
Labor time: n/a TU
No working time required.
Customers with an active contract running beyond the
3G network shutdown (February 22, 2022) will receive a
pro-rated refund for the remaining value of the contract.
Damage Code Not Required
Scope 2:
2019 Cayenne (9YA/9YB) without an active PCC/Vodafone Contract
Working time:
Includes:
No working time required.
Labor time: n/a TU
Damage Code Not Required
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2021 Porsche Cars North America, Inc.
Nov 23, 2021
Page 2 of 2
AfterSales