NTB21-096

Classification:
AN21-021
Reference:
Date:
NTB21-096
October 14, 2021
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
APPLIED VEHICLES:
APPLIED GRADES:
2020 Sentra (B18)
SV, SR
SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software update in the following service procedure is to address the items below:

Stability improvements and “bug” fixes.
Refer to steps 1 - 4 starting on page 3 to confirm that this bulletin applies.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL

Special tool, USB drive J-52727-1, was previously shipped to each dealer and should
already be available (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.
HINT:
The update-software must be the only file on the drive.
Figure 1
BOSCH CONTACT INFORMATION
If additional assistance is required from Bosch, fill out the form below and email it to:
[email protected]
Bulletin Number
Date
Dealer Number
Mailing Address:
Dealer Name
Address and Street
City
State
Zip Code
Order Placed By (your name)
Current audio unit Software version
Customer Concern
Reason for request

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Cannot download update software
NTB21-096
SERVICE PROCEDURE
Check Software Version
1.
Select the Settings icon.
Figure 2
2.
Select the Info Icon.

If the Info icon does not appear as
shown in Figure 3, this bulletin
does not apply.
Figure 3
3.
Select System Information to access
the vehicle update menu.
Figure 4
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NTB21-096
4.
Select Version Information.
Figure 5

If the Software Version is NOT version 283C30711E, select the back icon and
continue to step 5 on page 5.

If the Software Version is version 283C30711E, select the back icon and proceed
to the CLAIMS INFORMATION on page 13.
Back Icon
Figure 6
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NTB21-096
Update the AV Control Unit
IMPORTANT: Before starting, make sure:
5.

ASIST is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727-1 into an ASIST Station.

If the infotainment software has already been downloaded onto special tool USB
drive J-52727-1 from a prior service procedure, skip to step 14 on page 7.
HINT:
o Special tool USB drive J-52727-1 is the only USB drive approved for use with
this procedure.
o The update-software is estimated to take 4 hours to download to the USB drive.
o The update-software must be the only file on the USB drive.
6.
Open ASIST.
7.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 7
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8.
Select the check box next to infotainment update-software ID IVI3128 (Figure 8).
9.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 5 on page 5.
Version:
Check
box
D:\
USB drive
location
IVI3128
Infotainment
update-software
Drop-down
menu
Figure 8
10.
Select Download, and then wait for the download to complete.
HINT:

The update-software is estimated to take 4 hours to download to the USB
drive.

If, while attempting to download the software to the ASIST Station, you receive
the message shown in Figure 9:
a. First, attempt to clear space on the ASIST Station hard drive.
b. If space on the hard drive cannot be cleared, email Bosch at
[email protected] for additional options.
Figure 9
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NTB21-096
11.
Select OK.
Figure 10
12.
Once the transfer is complete, safely remove the USB drive from the ASIST Station.
a.
From the PC toolbar, select the Safely Remove Hardware icon.

b.
The icon is on the toolbar, or can be found after selecting the arrow.
Select the USB drive to be removed, and then remove the USB drive from the
ASIST Station.
Follow the steps to safely remove the USB drive. If not followed, the
USB drive may corrupt the infotainment update-software.

If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 11
13.
Close all ASIST Infotainment Software Update screens.
14.
Set the parking brake.
15.
Start the engine, and then wait 60 seconds for the system to load.

The engine must remain idling for the duration of the update to retain battery
charge.
Turning off the engine during the update may cause corruption to the
software update and damage Audio unit.
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NTB21-096
16.
Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 12).

Do not remove the USB drive during the update to the vehicle until instructed to.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive into a USB media port.
USB media port
Figure 12
17.
Wait approximately 10-30 seconds for
the screen in Figure 13 to appear.
Figure 13

The screen in Figure 14 may briefly
appear. Do not remove the USB
drive. The audio system will detect
the USB and continue the update.
xxxxxxx
Figure 14
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NTB21-096
18.
Wait for the update to complete.

Follow the on-screen instructions while waiting.
HINT: The update may take 15-25 minutes.
Figure 15
19.
Once the update is complete (Figure 16), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 16
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NTB21-096
Steps 20-27 must be completed. If they are not completed, the update may become
corrupted.
20.
Allow the reboot to complete
(approximately 30 seconds).

21.
The Nissan logo will be displayed
during the reboot.
Turn the ignition OFF.
Figure 17
The steps below will fully reboot the infotainment system twice.
22.
Open and close the driver door, and then ensure that all doors are closed.
23.
Wait 5 minutes.
Ensure that all doors remain closed during the 5 minute wait period. If a door is
opened during the 5 minute wait period, the update may not complete and the AV
control unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
24.
Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 17).

25.
After the Nissan logo appears, wait
about 1 minute.

26.
If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 21.
The MENU (Home) screen in
Figure 18 will be displayed.
Turn the ignition OFF.
Figure 18
27.
Repeat steps 22-26 one more time (for a total of two times to complete the update)
and then proceed to step 28 on page 11.
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NTB21-096
Confirm New Software Version
28.
Selct the Settings icon.
Figure 19
29.
Select the Info Icon.

If the Info icon does not appear as
shown in Figure 20, this bulletin
does not apply.
Figure 20
30.
Select System Information to access
the vehicle update menu.
Figure 21
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NTB21-096
31.
Select Version Information.
Figure 22

If the Software Version is NOT version 283C30711E, select the back button and
perform steps 5-27 again, starting on page 5.

If the Software Version is 283C30711E, select the back button. The Service
Procedure is complete.
Back Button
Figure 23
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NTB21-096
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check
RX0KAA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check and Update
RX0LAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
October 14, 2021
NTB21-096
DESCRIPTION
Original bulletin published
13/13
NTB21-096