78996

WARRANTY BULLETIN
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Owner Name
1234 Anywhere St
Anytown, St XXXXX
VIN: xxxxxxxxxxxxxxxxx
Dear (Name):
This letter is to inform you that the warranty period on your vehicle’s Driver and Passenger Sliding Door
Power Lock Actuators has been extended from 3 years or 36,000 miles to 15 years / 150,000 miles. This
warranty extension on the Driver and Passenger Sliding Door Power Lock Actuators applies to certain
[2015 - 2017 Dodge Grand Caravan and 2015 - 2016 Chrysler Town & Country] vehicles. Our records
show that you either own or lease one of the vehicles affected by this warranty extension.
We are extending the warranty period on the Driver and Passenger Sliding Door Power Lock
Actuators because some of the vehicles within the above referenced population may experience a
clicking/buzzing sound when cycling the sliding door power locks, inoperable power locks on the
sliding doors, or sliding doors stuck closed due to a failed lock actuator. If you are experiencing one
of these conditions now, or if you experience them in the future, simply contact your dealer to have
the appropriate repairs performed. Conversely, if you do not experience one of these conditions,
then your Driver and Passenger Sliding Door Power Lock Actuators are operating correctly
and no repair is necessary.
If you have already experienced one of these conditions and previously paid for a repair, you may be
eligible to receive a reimbursement. Visit www.fcarecallreimbursement.com to submit an online
reimbursement request. You may also complete the enclosed Customer Reimbursement Claim Form
and send your original receipts, invoices and/or repair order to the following address for
reimbursement. Your claim will be acted upon within 60 days of receipt:
FCA US LLC Customer Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Attn: Reimbursement
If you have questions or need any assistance, please contact your dealer or the FCA US LLC Customer
Care. FCA US LLC Customer Care is available 24 hours a day / 7 days a week. They can be reached
at: 1-800-423-6343 (1-800-4-ADodge) or 1-800-247-9753 (1-800-CHRYSLER).
Please keep this letter in your glove box along with your vehicle’s other warranty information for future
reference if necessary. This warranty extension applies only to the Driver and Passenger Sliding Door
Power Lock Actuators condition described above; the other terms and the “What’s Not Covered” items
of your warranty remain the same as stated in your Warranty Information book.
FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction.
FCA US LLC