Y22 Combo Rev1

Revision (1) November 2021
Dealer Service Instructions for:
Customer Satisfaction Notification Y22
Driver Air Bag Emblem
NOTE: The Parts Information section has been updated.
Remedy Available
2008-2010 (RT) Chrysler Town and Country
2008-2010 (RT) Dodge Grand Caravan
2007-2011 (KA) Dodge Nitro
NOTE: This campaign applies only to the above vehicles equipped with a Driver
Air Bag (DAB).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer used vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this campaign on vehicles in
for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The DAB cover emblem on about 66,190 of the above vehicles was removed when
the vehicle was remedied during the completion of Safety Recall W09 / NHTSA
20V-396. New DAB covers with emblem are now available to replace the existing
DAB cover on your vehicle.
 Copyright 2021, FCA US LLC, All Rights Reserved
(tdb)
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Repair
Replace the existing DAB cover with a new DAB cover and emblem assembly.
Parts Information
Order only ONE cover applicable to the vehicle being repaired:
2007 - 2011 (KA) Dodge Nitro
Part Number
Description
CSZCW091AA
DAB Cover (Color Code XDV – Dark Slate Grey)
2007 - 2009 (KA) Dodge Nitro
Part Number
Description
CSZCW092AA
DAB Cover (Color Code ZJ8 – Dark Khaki)
2010 (KA) Dodge Nitro
Part Number
Description
CSZCW093AA
DAB Cover (Color Code DK7 – Dark Pebble Beige)
2008 - 2010 (RT) Dodge Grand Caravan
Part Number
Description
CSZCW094AA
DAB Cover (Color Code BD5 – Medium Slate Grey)
2008 - 2010 (RT) Dodge Grand Caravan
Part Number
Description
CSZCW095AA
DAB Cover (Color Code XDV – Dark Slate Grey)
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Parts Information [Continued]
2008 - 2010 (RT) Chrysler Town & Country
Part Number
Description
CSZCW096AB
DAB Cover (Color Code BD5 – Medium Slate Grey)
2008 - 2010 (RT) Chrysler Town & Country
Part Number
Description
CSZCW097AB
DAB Cover (Color Code XDV – Dark Slate Grey)
2008 - 2010 (RT) Chrysler Town & Country
Part Number
Description
CSZCW098AB
DAB Cover (Color Code DK5 – Medium Pebble Beige)
Parts Return
No parts return required for this campaign.
Special Tools
The following special tools are required to perform this repair:
 NPN
wiTECH MicroPod II
 NPN
Laptop Computer
 NPN
wiTECH Software
 10187
Remover Tool, Driver Air Bag
 C-4755
Trim Stick
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure
A. DAB Removal
NOTE: If the DAB has been deployed or the DAB assembly is missing
from the vehicle, do NOT proceed with the service procedure. Return the
vehicle to the customer. No further action is required.
WARNING:
HANDLING
NON-DEPLOYED
SUPPLEMENTAL
RESTRAINTS. At no time should any source of electricity be permitted
near the inflator on the back of a non-deployed air bag. When carrying a
non-deployed air bag, the trim cover or air bag cushion side of the unit
should be pointed away from the body to minimize injury in the event of an
accidental deployment. If the air bag unit is placed on a bench or any other
surface, the trim cover or air bag cushion side of the unit should be face up
to minimize movement in the event of an accidental deployment.
All non-deployed air bags which are replaced on vehicles are to be handled
and disposed of properly. Refer to the Hazardous Substance Control
System for information regarding the potentially hazardous properties of
the subject component and the proper safe handling procedures. Then
dispose of all non-deployed air bags in a manner consistent with state,
provincial, local and federal regulations.
WARNING: SUPPLEMENTAL RESTRAINT STORAGE. Air bags must
be stored in their original, special containers until they are used for service.
Also, they must be stored in a clean, dry environment; away from sources
of extreme heat, sparks, and high electrical energy. Always place or store
any air bag on a surface with its trim cover or air bag cushion side facing
up, to minimize movement in case of an accidental deployment.
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure [Continued]
1. Place the ignition in the OFF positon.
2. Open the hood.
WARNING: Remove metallic jewelry to avoid injury by accidental arcing
of battery current.
WARNING: The battery negative and positive cable polarity are different
from the gasoline engine equipped vehicles to the diesel engine equipped
vehicles. Please note the location of the positive and negative cables prior to
service of the battery or related components.
3. Disconnect and isolate the battery negative cable.
WARNING: To avoid serious or fatal injury, disable the Supplemental
Restraint System (SRS) before attempting air bag replacement. Disconnect
and isolate the battery negative (ground) cable, then wait two minutes for
the system capacitor to discharge before performing further diagnosis or
service. This is the only sure way to disable the SRS. Failure to take the
proper precautions could result in accidental air bag deployment.
4. Wait two minutes for the system capacitor to discharge before continuing.
5. Release the steering column tilt lever and lower the column to its most
downward position for easiest driver air bag removal access.
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure [Continued]
6. There are three DAB retainer
access holes (1) on the instrument
panel side of the hub of the steering
wheel (2), located at the two
o'clock, six o'clock and ten o'clock
positions. The steering wheel must
be rotated to bring each of these
access holes up to the twelve
o'clock position of the steering
column one at a time for removal
access (Figure 1).
Figure 1 – DAB Retainer Locations
DAB REMOVAL TOOL
NOTE: It may be helpful to use a
small mirror to aid visibility
during the initial attempt to
remove the DAB from the
steering wheel.
7. Insert the short blade of the DAB
Removal Tool (Special Tool #
10187) or the blade of an
equivalent prying tool into either of
the upper (two o'clock or ten
o'clock) access holes of the steering
wheel hub rear trim cover, being
certain to place the blade of the tool
on the inboard (steering wheel hub)
side of the DAB retainer wire loop
(Figures 2 and 3).
Figure 2 – DAB Removal Tool
DAB RETAINER WIRE LOOPS
Figure 3 – DAB Retainers
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Service Procedure [Continued]
8. Push the handle of the tool downward for the blade to pry the snap retainer wire
loop upward far enough to disengage the loop from the hook of the steering
wheel armature. At the same time, gently pull the driver air bag away from the
steering wheel to prevent the retainer from snapping back into place over the
hook once it is disengaged (Figures 2 and 3).
9. Repeat Steps 7 and 8 at the other upper (two o'clock or ten o'clock) access hole
to disengage the other upper snap retainer wire loop.
10. Repeat Steps 7 and 8 at the lower (six o'clock) access hole to disengage the
lower snap retainer wire loop. The lower snap retainer wire loop has a
distinctive V-shape and must always be installed onto the six o'clock hook of
the steering wheel armature.
DAB RETAINER WIRE LOOP
CLOCKSPRING
ELECTRICAL WIRE
RETAINER
DAB RETAINER WIRE LOOP
DAB RETAINER WIRE LOOP
CLOCKSPRING
ELECTRICAL WIRE
CONNECTORS
Figure 4 – DAB Retainers and Clockspring Electrical Wire Connectors
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Service Procedure [Continued]
11. Pull the driver air bag away from the steering wheel far enough to access the
clockspring electrical wire connectors at the back of the air bag housing
(Figure 4).
12. The air bag electrical wire harness has a plastic retainer that is pushed onto one
of the inflator mounting studs on the back of the air bag housing. Pull the
retainer off of the stud (Figure 4).
CAUTION: Do not pull on the clockspring pigtail wires or pry on the
connector insulators to disengage them from the Driver Air Bag (DAB)
inflator initiator connector receptacles. Improper removal of these pigtail
wires and their connector insulators can result in damage to the air bag
circuits or the connector insulators.
13. The clockspring driver air bag pigtail wire connectors are secured by an integral
lock to the air bag inflator connector receptacles, which are located on the back
of the DAB housing. Firmly grasp and pull the lock straight out from the
connector insulator, then pull the insulators straight out from the air bag inflator
to disconnect them from the connector receptacles (Figure 4).
14. Remove the driver air bag from the steering wheel.
15. Continue with Section B. DAB Disassembly.
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure [Continued]
B. DAB Disassembly
CAUTION: Place the DAB on a clean debris free work surface for the
duration of this procedure to prevent any damage to the DAB cover or the
DAB internal components.
WARNING: To avoid serious or fatal injury, use extreme care to prevent
any foreign material from entering the DAB, or becoming entrapped
between the DAB cushion and the DAB trim cover. Failure to observe this
warning could result in occupant injuries upon air bag deployment.
WARNING: To avoid serious or fatal injury, the driver air bag trim cover
must never be painted. Replacement air bags are serviced with trim covers
in the original colors. Paint may change the way in which the material of
the trim cover responds to an air bag deployment. Failure to observe this
warning could result in occupant injuries upon air bag deployment.
WIDE TIP LONG
NOSE PLIERS
TRIM STICK
FLAT BLADE
SCREW DRIVER
Figure 5 – Suggested Tools for DAB Emblem and Retainer Removal
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure [Continued]
1. Remove the four nuts on the
back side of the DAB
module (Figure 6).
2. Start with a flat blade
screwdriver to begin lifting
up the eight backing plate
tabs then using wide-tipped
long-nose
pliers,
finish
bending tabs 90 degrees to
an upright position, no
further (Figure 7).
Figure 6 – Backing Plate Four Nut Locations
PRY TABS UP
FLAT BLADE
SCREW DRIVER
BEND TABS UP TO 90 DEGREES
TABS BENT UP TO 90 DEGREES
WIDE TIP LONG
NOSE PLIERS
Figure 7 – Bend Metal Backing Plate Tabs to 90 Degrees Upright Positon
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure [Continued]
3. Release the “Do Not Tamper”
sticker from the cover to allow
separation of cover from backing
plate (Figure 8).
TRIM STICK
STICKER
STICKER
RELEASED
4. Using a trim stick and beginning
at the “Do Not Tamper” sticker,
work in a clockwise direction
around the cover pushing the
cover tabs inward and separate
the backing plate from the cover
(Figure 9).
Figure 8 – “Do Not Tamper” Sticker
COVER TABS
TRIM STICK
Figure 9 – Release DAB Cover Tabs from Backing Plate
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure [Continued]
5. Remove the backing plate from
the cover (Figure 10).
BACKING PLATE
COVER
Figure 10 – Remove Backing Plate
6. (KA) Dodge Nitro only may be
equipped with a plastic damper
ring. Remove the damper ring
(Figure 11).
DAMPER RING
Figure 11 – Damper Ring (KA) Only
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure [Continued]
7. Mark the inflator orientation to the air bag cushion in case it becomes separated
from the air bag cushion (Figure 12).
REFERENCE MARK
REFERENCE MARK
Figure 12 – Mark Inflator Orientation
IMPORTANT: Hold the inflator as it could be loose during this process.
Reference cushion and inflator position prior to separating from the cover.
It is not necessary to separate the inflator from the cushion (Figure 13).
8. The cover can be removed from the cushion by inverting the assembly and
pulling back the top of the cover. The cushion and inflator should fall free from
the cover (Figure 13).
INFLATOR
COVER
Figure 13 – Remove Cover from Cushion
CUSHION
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
Service Procedure [Continued]
9. Discard the old DAB cover.
10. Obtain the NEW DAB cover and emblem assembly.
11. Continue with Section C. DAB Reassembly
Page 14
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure [Continued]
C. DAB Reassembly
WARNING: Ensure there is no debris in the DAB cover or in the air bag
cushion folds before reassembly.
1. Install the air bag cushion into the
NEW cover starting by tucking
the cushion into the top of the
cover. Once the top is tucked,
apply pressure to the rest of the
cushion and inflator to fit snuggly
into the cover. Ensure inflator
studs are in a central location
identical to production position.
Ensure the inflator is lined up
with the reference mark made
earlier (Figure 14).
CUSHION
INFLATOR
STUDS
INFLATOR REFERENCE MARK
COVER
Figure 14 – Install Cushion into Cover
2. (KA) Dodge Nitro, if equipped,
Install the plastic damper ring.
Ensure the ring is properly
aligned with the alignment stud
(Figure 15).
DAMPER RING
ALIGNMENT STUD
Figure 15 – Damper Ring (KA) Only
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Service Procedure [Continued]
3. Install backing plate working from bottom to top, inserting the plastic cover
tabs into their respective slots in the backing plate. Make sure the cover tabs are
engaged with the metal backing plate divots (Figure 16).
NOTE: Ensure the “Do Not Tamper” sticker does not get folded under and
trapped by the cover during backing plate installation.
METAL TAB
PLASTIC TAB
Figure 16 – DAB Cover Installation
4. Bend the eight metal backing plate tabs
down using the wide-tipped long-nose
pliers (Figures 16 and 17).
WIDE TIP LONG
NOSE PLIERS
CAUTION: Do not use the flat blade
screw driver to bend the tabs down
because there is a possibility of the
screwdriver tip breaking off and
falling inside the DAB module.
NOTE: It is not required to bend the
metal tabs down completely flat and
parallel to the backing plate surface.
Metal tabs only need to be bent far
enough to retain the plastic cover tab
to the backing plate (Figure 17).
THIS METAL BACKING PLATE TAB IS
BENT DOWN AN ACCEPTABLE AMOUNT
TO RETAIN THE PLASTIC COVER TAB
Figure 17 – Backing Plate Tabs
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Service Procedure [Continued]
5. Reapply the “Do Not Tamper” sticker that overlaps both the plastic cover and
the backing plate (Figure 18).
6. Install the four nuts securing the backing plate and tighten in a star pattern
sequence to 5 N·m (44 in. lbs.) (Figure 18).
7. Continue with Section D. DAB Installation.
STICKER
NUTS
Figure 18 – Backing Plate Nuts and “Do Not Tamper” Sticker
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Service Procedure [Continued]
D. DAB Installation
1. Position the driver air bag close enough to the steering wheel to reconnect the
electrical connections to the back of the air bag housing (Figure 4).
2. When installing the driver air bag, reconnect the two clockspring pigtail wire
connector connections to the air bag inflator connector receptacles by pressing
straight in on the connectors, then push the locks straight into the connectors.
Be certain to engage each keyed and color-coded connector to the matching
connector receptacle (Figure 4).
3. The air bag electrical wire harness has a plastic retainer that is pushed onto one
of the inflator mounting studs on the back of the air bag housing. Install the
retainer onto the stud (Figure 4).
4. Carefully position the driver air bag into the steering wheel hub. Be certain that
the clockspring pigtail wires are not pinched between the driver air bag and the
horn switch or the steering wheel armature.
5. Engage the lower air bag snap retainer wire loop onto the lower hook of the
steering wheel armature. The lower snap retainer wire loop has a distinctive
V-shape and must always be installed onto the six o'clock hook of the steering
wheel armature (Figure 3).
NOTE: The wiTECH scan tool must be used to perform this recall. The
wiTECH software is required to be at the latest release level before
performing the Supplemental Restraint System (SRS) test.
NOTE: During the following SRS test, the battery negative cable remains
disconnected and isolated during Steps 6 and 7 as it was during the
component removal and installation procedures.
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure [Continued]
6. Connect the wiTECH micro pod II to the 16-way Data Link Connector (DLC).
The DLC is located on the driver side lower edge of the instrument panel near
the inside hood release, outboard of the steering column.
7. Turn the ignition switch to the “RUN” position then exit the vehicle with the
scan tool and close the doors.
8. Check to be certain that nobody is in the vehicle, then connect the battery
negative cable to the battery post and tighten the clamp nut to 5 N·m
(44 in. lbs.).
9. Open the wiTECH 2.0 website.
10. Enter your “User id” and “Password” and your “Dealer Code”, then select
“Sign In” at the bottom of the screen. Click “Accept”.
11. Starting at the “Vehicle Selection” screen, select the appropriate vehicle and
Device Name.
12. From the “Action Items” screen, click “All DTCs”, select “Clear All DTCs”,
click “Continue” and then click “Close”.
13. If DTCs are still stored, cycle the ignition OFF/ON to change DTC status from
“active” to “stored” then clear DTCs again.
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Service Procedure [Continued]
14. Turn the ignition switch to the “OFF” position for about 15 seconds, and then
back to the “RUN” position. Observe the air bag indicator in the instrument
cluster.

The air bag indicator in the instrument cluster should illuminate for six to
eight seconds, and then go out. This indicates that the SRS is functioning
normally and that the repairs are complete. Turn the ignition to the
“OFF” position, remove the wiTECH micro pod II and return the vehicle
to the customer.

If the air bag indicator fails to light or the light remains ON, there is still
an active SRS fault or malfunction. Refer to the appropriate diagnostic
information to diagnose the problem.
15. Close the hood, remove the wiTECH micro pod II.
NOTE: The Electronic Stability Program (ESP) procedure must be
performed anytime the battery has been disconnected. If the vehicle is
equipped with ESP, once the battery is reconnected, the Steering Angle
Sensor (SAS) in the clockspring needs to be calibrated. The SAS requires
calibration anytime the battery or an Anti-lock Brake System (ABS) /
Brake Assist System (BAS) or ESP component has been disconnected for
any length of time. If the SAS is not calibrated following battery
reconnection, the ESP/BAS indicator lamp is illuminated following five
ignition cycles indicating the need for calibration.
16. To calibrate the SAS, perform the following:
a. Start the engine.
b. Center the steering wheel.
c. Turn the steering wheel all the way to the left until the internal stop in the
steering gear is met, then turn the wheel all the way to the right until the
opposite internal stop in the steering gear is met.
d. Center the steering wheel.
c. Stop the engine.
17. Return the vehicle to the customer.
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:
Replace DAB Cover
Labor Operation
Number
Time
Allowance
19-Y2-21-82
0.5 hours
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Customer Satisfaction Notification Y22 - Driver Air Bag Emblem
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Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Driver Air Bag Emblem
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
Y22
Dear [Name],
LOGO
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
VEHICLE PICTURE
We are recommending the following improvements be performed on certain [2008 through
2010 Model Year (RT) Chrysler Town & Country and Dodge Grand Caravan and also 2007
through 2011 Model Year (KA) Dodge Nitro] vehicles equipped with a Driver Air Bag
(DAB).
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
WHY DOES MY VEHICLE NEED REPAIRS?
The DAB cover emblem on your vehicle was removed when your vehicle was remedied
during the completion of Safety Recall W09 / NHTSA 20V-396. New DAB covers with
emblem are now available to replace the existing DAB cover on your vehicle.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will replace the DAB cover. The estimated repair time is 30 minutes. In addition, your dealer
will require your vehicle for proper check-in, preparation, and check-out during your visit,
which may require more time. Your time is important to us, so we recommend that you
schedule a service appointment to minimize your inconvenience. Please bring this letter with
you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN Y22.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.