C2389B

12/3/21, 3:36 PM
X15 / X12 / QSX15 / QSM11 / ISX15 / ISX12N / ISM11 Lube Oil Filter Replacement Campaign
Warranty Field Campaign
Campaign Number: c2389
Revision: B
X15 / X12 / QSX15 / QSM11 / ISX15 / ISX12N / ISM11 Lube
Oil Filter Replacement Campaign
Released Date: 30-Nov2021
Expiration Date (U.S. and
Canada): 30-Jun-2022
Expiration Date
(International): 30-Jun2022
Attention
Worldwide distr./ branches and Div./Reg Offices
U.S. / Canadian Distr./Branches and Div. Offices
U.S. / Canadian Dealers (Automotive)
This is to revise and replace C2389-A, dated 19-Jan-21. This revision is to:
1. Extend the Expiration date to: 30-Jun-2022
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.
Description
This campaign is being issued to address a potential oil leak from the lube oil filter on certain X15,
X12, QSX15, QSM11, ISX15, ISX12N, and ISM11 engines. This campaign authorizes certified
repair locations to replace the lube oil filter if first 5 digits of the date code on the filter is confirmed
to be 20232.
Note : If the date code located on the domed end of the filter is unreadable or otherwise
illegible, replace the lube oil filter. (This action only applies to lube oil filters fitted at the
factory. If the filter is painted white, the filter has already been replaced and no action is
needed.)
Note : Necessary parts must be on hand before beginning this field action.
Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2023/c2389.html
1/5
12/3/21, 3:36 PM
X15 / X12 / QSX15 / QSM11 / ISX15 / ISX12N / ISM11 Lube Oil Filter Replacement Campaign
Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Check the date code on the domed end of the lube oil filter. If the first 5 digits of the date code
on the lube oil filter is 20232 or the date code is unable to be confirmed or illegible, replace the
oil filter. If the first 5 digits on the date code on the filter is NOT 20232, DO NOT replace the
filter. No further action is needed. File one claim with Admin and 17-902 (Campaign Check) to
close the field action.
Note : Please refer to Attachment B for details on how to identify the first 5 digits
of the date code.
2. For all engines requiring a lube oil filter replacement, remove and replace the filter as
described in Procedure 007-013 of appropriate Service Manual.
Material Disposition
Materials removed as a result of this field action must be scrapped.
Reimbursements
Parts
Note : The parts listed below are for INFO ONLY and are NOT claimable under the
normal parts screens for this field action. Parts reimbursement can ONLY be filed under
Other Claimables section of the claim submission.
The following parts are covered under this field action:
Part Number
Quantity
Description
LF14001NN
1
OIL FILTER (FOR INFO
ONLY)
Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair
performed.
Labor Using Applicable Access Code and Time
SRT Code
Description
00-90X
Administrative time
07-06Y
Lubricating Oil Filter (SpinOn) - Remove and Install X15 CM2350 X114B
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2023/c2389.html
Time (hrs)
2/5
12/3/21, 3:36 PM
X15 / X12 / QSX15 / QSM11 / ISX15 / ISX12N / ISM11 Lube Oil Filter Replacement Campaign
SRT Code
Description
07-08E
Lubricating Oil Filter (SpinOn) - Remove and Install X15 CM2350 X116B
07-0D9
Lubricating Oil Filter (SpinOn) - Remove and Install X12 CM2350 X119B
07-0FC
Lubricating Oil Filter (SpinOn) - Remove and Install ISX12N CM2380 X120B
07-0H1
Lubricating Oil Filter (SpinOn) - Remove and Install X15 CM2450 X124B
07-0JA
Lubricating Oil Filter (SpinOn) - Remove and Install X15 CM2350 X125M
07-0R0
Lubricating Oil Filter (SpinOn) - Remove and Install X15 CM2350 X129B
07-301
Lubricating Oil Filter, Spin-On
Type - Replace, Each
17-902
CAMPAIGN CHECK
(OPTIONAL)
Time (hrs)
Travel
Travel is covered under this field action. Towing is covered under this field action.
Note : Please schedule the Technician's time to maximize the number of units that can
be repaired on a single visit. When filing claims for multiple ESNs, where travel is
required and authorized, travel can be filed to ONLY one (1) ESN.
Other Claimables
Consumables are covered under this field action.
Note : Please consolidate all consumables and claim them as one line item in Other
Claimables titled "CAMPAIGN SUPPLIES" or other appropriate selections. A maximum
of $80.00 (USD) is allowed for reimbursements. Please included brief summaries on the
details of items claimed.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2023/c2389.html
3/5
12/3/21, 3:36 PM
X15 / X12 / QSX15 / QSM11 / ISX15 / ISX12N / ISM11 Lube Oil Filter Replacement Campaign
Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
North America Distributor = X
Pay Code:
North America Dealer = D
Pay Code:
International Distributor = I
Pay Code:
International Dealer = R
Failure Code:
WLGCOA
Attachments
Click here to see c2389_esn-list-a.xlsx
(/service/english/attachments/c2389_esn-list-a.xlsx) Click here to
see c2389_oil_filter_date_code_check-attachment-b.pdf
(/service/english/attachments/c2389_oil_filter_date_code_check-attachment-b.pdf)
Engine Family
Fuel System
ISX11.9
ISX, QSX15 ISX15
ISX, QSX15 ISX15
CM570
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISM, ISMe, QSM11
ISM, ISMe, QSM11
ISM, ISMe, QSM11
ISM, ISMe, QSM11
ISM, ISMe, QSM11
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2023/c2389.html
CM876
4/5
12/3/21, 3:36 PM
X15 / X12 / QSX15 / QSM11 / ISX15 / ISX12N / ISM11 Lube Oil Filter Replacement Campaign
Engine Family
ISM, ISMe, QSM11
Fuel System
CM876 SN
Design Application
Market Application
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
All
Document History
Date
Details
Document Created; 08-Dec-2020
Parts list updated; 19-Jan-2021
Extend the expiration date; 30-Nov-2021
Last Modified: 30-Nov-2021
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2023/c2389.html
5/5