PIT5866A

Service Bulletin Details

Public Details for: PIT5866A

This preliminary information communicates to gm dealers of a concern with missing icon on the display and work around information until engineering verifies a permanent repairs

- 2022 -

Models from 2022

2022 CHEVROLET SUBURBAN

2022 CHEVROLET TAHOE

2022 GMC YUKON

2022 GMC YUKON XL

Bulletin No.: PIT5866A
Published date: 11/30/2021
Preliminary Information
PIT5866A Multiple Radio Inoperable Issues – IOK Radio
Models
Brand:
Model:
Model Years:
VIN:
from
Engine:
to
Transmissions:
Chevrolet
Suburban
2022
All
All
All
All
Chevrolet
Tahoe
2022
All
All
All
All
GMC
Yukon
2022
All
All
All
All
GMC
Yukon XL
2022
All
All
All
All
Involved Region or
Country
Additional Options
(RPO)
Condition
United States, Canada, Mexico
IOK
Customers will notice some of the following issues:
1. That the home screen bar is missing on the left side of
the display.
EX. Defect
EX. Working
2. Phone settings do not retain over ignition cycle, unable to delete paired phones,
etc
3. Log in as guest message on Intergrated Center Stack (ICS) -- Demo Mode
4. Presets are lost over ignition cycle
5. Home button is inoperable
6. Multiple apps are inoperable, such as MyGMC and CarPlay.
Condition is occurring in W160.4 software and reason is
unknown at this time. Engineering is aware of the issue and is
working on a ﬁx.
Cause
Correction:
While engineering is working on a permanent solution, dealers should not replace
the radio. Dealers are to consult with T AC on issue and requ est the Data Wipe
package ﬁle from the OneDrive site.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
3487488
Description
Labor Time
Reprogram Radio
0.5 Hr.
*This is a unique Labor Operation for Bulletin use only.
Version History
Version
Modi ed
2
11/09/2021 - Created on.
11/29/2021 - Updated condition.
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