21TG01 Region Le

Service Bulletin Details

Public Details for: 21TG01 Region Le

Rl: during a recent investigation of reported battery fires in 2013-2018 rav4 vehicles with gasoline engines (excluding hybrid models), toyota discovered that many non-toyota retailers and others who sell or install replacement batteries we


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INTEROFFICE MEMORANDUM
Original Publication Date: November 18, 2021
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Gary Ross
Vice-President, Product Quality and Service Support
CONSUMER ADVISORY 21TG01
Certain 2013 – 2018 Model Year RAV4
12-Volt Battery Size and Installation Inspection
Specific information for Region support is provided below.
Overview
During a recent investigation of reported battery fires in 2013-2018 RAV4 vehicles with gasoline engines
(excluding hybrid models), Toyota discovered that many non-Toyota retailers and others who sell or install
replacement batteries were recommending a small size battery for replacement. Toyota specifies a particular
size replacement battery for the RAV4 that does not include this small size. The smaller battery may not fit
securely with the RAV4’s battery mounting parts, and, in some cases, can move around when the vehicle is
driven, causing a short circuit. Using the wrong size battery, or not installing a replacement battery properly,
can cause damage to the battery and the vehicle, and it could cause a vehicle fire.
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on November 18, 2021.
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
© 2021 Toyota Motor Sales, USA

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