21TG01 Technical

◄ IMPORTANT UPDATE ►
The attached Technical Instructions have been updated. Refer to the details below.
DATE
11/24/2021
•
•
TOPIC
Added JIS number for Japan-built vehicles.
Corrected battery label part number (removed hyphen)
The most recent update in the attached Technical Instructions will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
© 2021 Toyota Motor Sales, USA
TECHNICAL INSTRUCTIONS
FOR
CONSUMER ADVISORY 21TG01
12-VOLT BATTERY SIZE AND INSTALLATION INSPECTION
CERTAIN 2013 – 2018 RAV4
Update
• 11-24-21 – TI updated to include battery JIS Number and Technician
Certification has been updated.
The inspection and repair quality of covered vehicles is extremely important to Toyota. All dealership
technicians performing this Consumer Advisory inspection are required to successfully complete the
most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To
ensure that all vehicles have the inspection performed correctly; technicians performing this inspection
are required to currently have completed all of the following courses:
•
T623 – Toyota Electrical Circuit Diagnosis
Always check which technicians can perform the campaign by logging on to
https://www.uotdealerreports.com. It is the dealership’s responsibility to select technicians that have
completed the above courses to perform this inspection. Carefully review your resources, the technician
skill level, and ability before assigning technicians to this inspection. It is important to consider
technician days off and vacation schedules to ensure there are properly trained technicians available to
perform this inspection at all times.
I.
OPERATION FLOW CHART
Verify Vehicle Eligibility
Check TIS Vehicle Inquiry
System to verify eligibility
Not Covered
No further action required
Not Group 35
or JIS D23
Offer discounted True-2
Group 35 (see Dealer Letter
for sublet instructions)
Covered
Check Battery Group Size
Group 35 or JIS D23
Inspect and replace battery
hold-down components as
necessary
Battery Replaced
with Correct Size
Customer Declined
Battery Replacement
Battery Secured
Adhere caution label to
hold-down clamp if not
already installed
Provide Customer
Disclosure Form regarding
battery not meeting Toyota
specifications
Label Installed
Inspection Completed
Return Vehicle to Customer
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II. IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CONSUMER ADVISORY ELIGIBILITY
a. Compare the vehicles VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Consumer
Advisory, and that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that are not
affected or were previously completed, even by another dealer.
III. PREPARATION
A.
PARTS
Part Number
Part Description
Quantity
0041121001
Label, Battery Clamp (Group 35)
1*
*1 sheet includes 10 stickers
B.
TOOLS & EQUIPMENT
•
•
Standard Hand Tools
Torque Wrench
IV. BACKGROUND
During a recent investigation of reported battery fires in 2013-2018 RAV4 vehicles with
gasoline engines (excluding hybrid models), Toyota discovered that many non-Toyota retailers
and others who sell or install replacement batteries were recommending a small size battery
for replacement. Toyota specifies a particular size replacement battery for the RAV4 that does
not include this small size. The smaller battery may not fit securely with the RAV4’s battery
mounting parts, and, in some cases, can move around when the vehicle is driven, causing a
short circuit. Using the wrong size battery, or not installing a replacement battery properly, can
cause damage to the battery and the vehicle, and it could cause a vehicle fire.
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V.
WORK PROCEDURE
1. CHECK BATTERY GROUP NUMBER
a. Open the hood.
b. Confirm that the battery installed is a group 35 or JIS D23.
NOTE:
• If the label is too dirty to read, clean with a rag.
• TrueStart / True-2 battery group numbers are
contained in the part number (see image to the
left). For example, XXXXX-35XXX-XX or XXXXXX35XX-XX.
• If the vehicle is built in Japan (VIN begins with
“J”), the OE battery will not show the group
number. Instead, look for JIS number D23.
Yes
Is the battery a
Group 35 or JIS D23?
Check battery installation
condition (step 2).
No
Offer customer new
True-2 battery (step 1-c).
c. If the battery is not a group 35 or JIS D23, offer to replace
it with a Toyota True-2 battery at a discounted cost (refer
to Dealer Letter for sublet instructions).
NOTE:
• After turning the ignition switch off, you may
need to wait before disconnecting the cable
from the battery terminal. Therefore, make sure
to read the “disconnecting the cable from the
battery terminal” notice in the Repair Manual
before proceeding.
2013-2018 RAV4
(Doc ID: RM10000000050E9)
•
•
When changing the battery, some systems need
to be initialized after the cable is reconnected.
If the power back door* won’t open after
reconnecting the battery, disconnect the
negative cable for 10 seconds and try again.
Refer to Repair Manual for initialization
procedures:
2013-2015 RAV4
2016 RAV4
2017-2018 RAV4
(Doc ID:
RM10000000050EB)
(Doc ID:
RM100000000QP1F)
(Doc ID:
RM10000000102C4)
*If equipped
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Yes
Has the battery been
replaced with the correct
size (Group 35)?
Check battery installation
condition (step 2).
No
Adhere caution label to battery
hold-down clamp if not applied
already (step 3) and Complete
Customer Disclosure Form.
2. CHECK BATTERY INSTALLATION CONDITION
a. Check the battery tray.
i. Ensure that the battery tray is installed.
ii. Replace the tray if it is missing, or damaged/deformed to the point where it will not
properly secure the battery (refer to the Electronic Parts Catalogue for part number).
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b. Check the battery hold-down clamp.
i. Ensure that the battery hold-down clamp is
installed.
ii. Replace the hold-down clamp if it is missing, not a
genuine Toyota part, or deformed/corroded to the
point where it cannot properly secure the battery
(refer to Electronic Parts Catalogue for part
number).
OK – Dirt/corrosion does
not impact ability to
securely retain battery
NG – Not a genuine Toyota
hold-down clamp
c. Check the bolt.
i. Confirm that the bolt is installed and torqued to the
specification below.
ii. Replace the bolt if it is damaged or corroded to the
point that it cannot be properly torqued (refer to
Electronic Parts Catalogue for part number).
Torque for bolt :
17 N·m {173 kgf·cm, 13 ft·lbf}
6
d. Check J-hook bolt and nut.
i. Confirm that the J-hook bolt is installed and
mounted in the correct hole.
OK – J-hook bolt securely
installed in correct location
NG – J-hook bolt not
installed correctly
NG – J-hook bolt tight but installed
in wrong hole (there should be
more threads showing).
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ii. If J-hook bolt or nut is missing, not a genuine
Toyota part, or deformed/corroded to the point
where they cannot be properly torqued to the
specification below, replace the J-hook bolt and/or
nut (refer to the Electronic Parts Catalogue for part
numbers).
Torque for nut :
4.9 N·m {50 kgf·cm, 43 in·lbf}
NOTE:
• You may be able to identify some aftermarket Jhook bolts by the threaded portion of the J-hook
being longer than two (2) inches and/or the
angle of the hook NOT being less than 90
degrees.
• The genuine Toyota nut has an integral washer.
OK – Light corrosion, but able
to be torqued properly
NG – Wing nut cannot
be torqued properly
8
Did you identify any parts
that need to be replaced
in step 2?
No – Battery Secure
Yes
Were the necessary parts
replaced?
Yes – Battery Secure
No – Vehicle damage/modification
prevents proper installation
Did the customer
authorize repairs at their
expense?
Yes
Replace the necessary
parts after completing
vehicle repairs.
No
Review and complete Customer
Disclosure Form and provide a
copy to the customer after
reviewing it with them.
Adhere caution label to
battery hold-down clamp
if not applied already
(step 3).
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3. ADHERE CAUTION LABEL TO BATTERY HOLD-DOWN
CLAMP
a. Check to see if label is installed already.
b. If not installed, adhere new caution label to the battery
hold-down clamp.
NOTE:
• Ensure battery hold-down clamp is clean and
free of moisture or dirt so the label can properly
adhere.
• Customer will be provided with a label in the
Consumer Advisory Mailing.
• Additional labels may be ordered from the MDC.
◄ VERIFY INSPECTION/REPAIR QUALITY ►
•
•
•
Confirm that the battery is firmly secured by attempting to push it toward the engine (away
from the fender).
Confirm the correct battery size is installed.
If incorrect battery size is installed and customer declines new battery, or the battery cannot
be secured, ensure that the disclosure form is provided to the customer.
If you have any questions regarding this update, please contact your regional representative.
10
VI.
APPENDIX
A. CAMPAIGN DESIGNATION DECORDER
19TA01
19
T
Year Campaign
is Launched
Vehicle Make
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
A
Field Action Category and Phase
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
G = Consumer Advisory
(May use other characters in unique
cases)
01
Field Action Sequence
01 = 1 st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year
(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in
2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in
2021
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