SMB36238

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin
TITLE:
Convert Care Key to Standard Key
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
36
238
Technical Service
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2021-09-03
2021-09-10
Page 1 of 2
“Right first time in Time”
DESCRIPTION:
New Software Products (SP) have been developed to convert a Care Key to a standard key.
After the download, the Care Key will have no restrictions and it will be possible to connect a driver
profile to the key.
NOTE: All model year 2022+ vehicles will arrive with the Care Key function disabled. The instructions
below should only be used on MY22+ vehicles if the customer wishes to have Care Key functionality
activated (see “Returning/Activating Care Key Functionality”) under Service.
CSC Customer Symptom Codes
Code
VZ
Description
Locking/unlocking/Other central locking problems
DTC Diagnostic Trouble Codes
Vehicle Type
Type
224
225
227
235
236
238
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
2021-9999
2021-9999
2021-9999
2021-9999
2021-9999
2021-9999
Plant
Chassis range
-
Produced and printed in the USA and available as an electronic document.
© 2021 VOLVO CAR USA, LLC
Struc Week
Range
202020-999952
202020-999952
202020-999952
202020-999952
202020-999952
202020-999952
Service Manager Bulletin 36-238
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
246
256
536
Model Year
2021-9999
2021-9999
2021-9999
Plant
Chassis range
-
Struc Week
Range
202020-999952
202020-999952
202020-999952
SERVICE:
To convert a Care Key to a standard key, use one of the following software part numbers depending on
car model:
XC40			
V90/V90CC		
S90			
XC90/XC60		
S60/V60/V60CC
SP: 32364504 CARE KEY CONVERSION
SP: 32364505 CARE KEY CONVERSION
SP: 32364506 CARE KEY CONVERSION
SP: 32364507 CARE KEY CONVERSION
SP: 32364508 CARE KEY CONVERSION
After the software has been downloaded, the Care Key will have the same functionality as a standard
key.
Returning/Activating Care Key Functionality
If the customer wishes to have the Care Key functionality back, simply erase and re-program ALL keys.
This will re-enable the Care Key functions.
Note!!! If all keys are re-programmed to the vehicle for any reason, the Care Key will revert to its
previous Care Key functionality. If this is done, the above SP will need to be downloaded again in
order to convert the Care Key back to a standard key.
Warranty claim info:
The software products listed are free of charge and do not need to be billed out.
To get a warranty claim accepted for a job described in this TJ, please use following data:
VST OP number: 08965 “Care key Conversion TJ 35978” (0.3hr)
VST Operation Number
VST Operation Number
08965
Description
Care key Conversion TJ 35978
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support needed”, use function group 3666.
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2021-09-10