TJ3606311
Service Bulletin Details
Public Details for: TJ3606311
Power operated tailgate.
- 2022 -
Service and Parts Business Technical Journal TITLE: Information only on Hands-Free Power Operated Tailgate REF NO: ISSUING DEPARTMENT: CAR MARKET: TJ 36063.1.1 Technical Service United States and Canada PARTNER: ISSUE DATE: STATUS DATE: 3 US 7510 Volvo Car USA 2021-10-07 2021-10-11 FUNC GROUP: FUNC DESC: 8300 Doors, lids and convertible top Page 1 of 2 “Right first time in Time” Rows beginning with * are modified Note! If using a printed copy of this Technical Journal, first check for the latest online version. DESCRIPTION: If the customer concern is that the hands-free power operated tailgate, please see information under service. CSC Customer Symptom Codes Code 42 4B 1K Description Power Operated Tailgate/Opening with foot movement does not work Power Operated Tailgate/Opening with foot movement does not work Tailgate/trunk lid/Automatic opening/closing does not work SERVICE: Due to the global semi-conductor shortage, the sensor for the hands-free function (kick sensor) of the Power Operated Tailgate/Trunklid will be temporarily removed from the MY22 XC60, S90 and V90 Cross Country. Affected cars will not have the hands-free feature but will retain the Power Operated Tailgate/Trunklid functionality. The supply of semi-conductors for the Power Operated Tailgate remains stable and will continue to be included as a stand-alone option per the MY22 offer structure. The removal timing is staggered across the affected models for a total of five weeks of production for each model without the feature. Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste. © 2021 VOLVO CAR USA, LLC Technical Journal 36063.1.1 XC60 22w36 through 22w40 V90 Cross Country 22w38 through 22w42 S90 22w40 through 22w44 How do I know which cars don’t have this feature? Cars without the hands-free function will have a decal to inform you and your customers the feature is missing. The decal should be removed by the customer after delivery and not before. Any MY22 car with the hands-free function will continue to come with a decal attached to the rear bumper to help instruct customers on how and where to kick. No price adjustment will be made. Will the customer be able to receive this feature in the future? We are investigating the possibility to add the hands-free sensor at a later time. The ability to update will be addressed in a future communication. We are continuously monitoring the semi-conductor situation and will keep you informed of any further changes via Product Bulletin. VEHICLE REPORT: Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 8300. Page 2 of 2 2021-10-11