TJ3606312

Service and Parts Business
Technical Journal
TITLE:
Information only on Hands-Free Power Operated Tailgate
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36063.1.2
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2021-10-07
2021-10-12
FUNC GROUP:
FUNC DESC:
8300
Doors, lids and convertible top
Page 1 of 2
“Right first time in Time”
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If the customer’s concern is that the hands-free power operated tailgate is not working, please see
information under service.
CSC Customer Symptom Codes
Code
42
4B
1K
Description
Power Operated Tailgate/Opening with foot movement does not work
Power Operated Tailgate/Opening with foot movement does not work
Tailgate/trunk lid/Automatic opening/closing does not work
SERVICE:
Due to the global semi-conductor shortage, the sensor for the hands-free function (kick sensor) of the
Power Operated Tailgate/Trunklid will be temporarily removed from the MY22 XC60, S90 and V90
Cross Country.
Affected cars will not have the hands-free feature but will retain the Power Operated Tailgate/Trunklid
functionality.
The supply of semi-conductors for the Power Operated Tailgate remains stable and will continue to be
included as a stand-alone option per the MY22 offer structure.
The removal timing is staggered across the affected models for a total of five weeks of production for
each model without the feature.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2021 VOLVO CAR USA, LLC
Technical Journal 36063.1.2
XC60 22w36 through 22w40
V90 Cross Country 22w38 through 22w42
S90 22w40 through 22w44
How do I know which cars don’t have this feature?
Cars without the hands-free function will have a decal to inform you and your customers the feature is
missing.
The decal should be removed by the customer after delivery and not before. Any MY22 car with the
hands-free function will continue to come with a decal attached to the rear bumper to help instruct
customers on how and where to kick. No price adjustment will be made.
Will the customer be able to receive this feature in the future?
We are investigating the possibility to add the hands-free sensor at a later time. The ability to update will
be addressed in a future communication.
We are continuously monitoring the semi-conductor situation and will keep you informed of any further
changes via Product Bulletin.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern
area “Vehicle Report” and sub concern area “Support not needed”, use function group 8300.
Page 2 of 2
2021-10-12