A5521652062730_2

Technical Service Bulletin
55 Luggage compartment lid cannot be closed using the button(s) in the luggage compartment lid trim
55 21 65 2062730/2 December 13, 2021. Supersedes Technical Service Bulletin Group 55 number 21-54 dated
April 1, 2021 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3, S3
2022 - 2023
All
Not Applicable
A4, A4
allroad, S4
2017 - 2023
All
Not Applicable
A5, A5
Cabriolet,
A5
sportback,
S5, S5
Cabriolet,
S5
sportback
2018 - 2023
All
Not Applicable
RS5, RS5
sportback
2019, 2021 2023
All
Not Applicable
A6, S6,
RS6, RS6+,
RS6 Avant,
A7, S7,
RS7, RS7+
2016 - 2023
All
Not Applicable
A6 allroad
2020 - 2023
All
Not Applicable
A6 Avant
2021 - 2023
All
Not Applicable
RS6 Avant
2021 - 2023
All
Not Applicable
Q3
2019 - 2023
All
Not Applicable
Q5, SQ5
2018 - 2023
All
Not Applicable
Q7, SQ7
2017 - 2023
All
Not Applicable
Q8
2019 - 2023
All
Not Applicable
SQ8, RSQ8
2020 - 2023
All
Not Applicable
Audi e-tron
quattro
2019 - 2023
All
Not Applicable
All
Not Applicable
Audi e-tron
sportback
quattro
2020 - 2023
Page 1 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Add Models and Model Years)
1
04/01/2021
Initial publication
Customer states:
 The luggage compartment lid cannot be closed using the button(s) in the luggage compartment lid trim.
Workshop findings:
 The customer concern can be reproduced.
Technical Background
The function of the automatic luggage compartment lid must meet a number of safety requirements.
Depending on vehicle equipment, there are two possible ways to close the luggage compartment lid:
1. Pressing the closing button (1) with the ignition off
closes the luggage compartment lid (Figure 1).
Figure 1. Luggage compartment lid: (1) closing button
(2) lock button (vehicles with convenience key).
2. On vehicles with a convenience key, pressing the lock button (2) with the ignition off closes the luggage
compartment lid and then locks the vehicle (Figure 1).
This locking function is only available if the vehicle key is less than 5 feet away from the lock button.
However, if the vehicle key is too close to or inside the luggage compartment, the “key inside vehicle”
recognition will be activated.
For example: If the person operating lock button (2) is standing too close to the rear lid opening, the “key
inside the vehicle” recognition is activated.
As a general rule, the distance between the person operating the lock button (2) and the vehicle should be
approx. 12 inches.
Page 2 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
3. If the “key inside vehicle” recognition has been
triggered, the automatic luggage compartment lid
will not close. The red LED on the remote key will
flash twice to signal that the “key inside vehicle”
recognition has been initiated (Figure 2).
After a short reset period, the “key inside the
vehicle” recognition will be deactivated, making it
again possible to close the luggage compartment
lid by pressing buttons (1) or (2).
Pressing button (1) or (2) repeatedly while the
“key inside vehicle” recognition is active,
increases the length of this reset period.
Figure 2. Red LED flashes twice, signaling that the “key
inside vehicle” recognition is active.
Production Solution
Not applicable.
Service
1. Do not perform any repairs. Any repairs for this concern may be denied.
2. Instruct the customer that this condition is normal.
Tip: Parts replacement does not solve this issue. Claims for replaced parts will be subject to review.
Page 3 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Required Parts and Tools
Additional Information
More information on this system can be found in the following resources:
 Owner’s Manual: Chapter “Automatic luggage compartment lid”.
All part and service references provided in this TSB (2062730) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.