A9021292065284_1

Technical Service Bulletin
90 Instrument cluster: Audi virtual cockpit blank display, DTC B200049 is stored in the instrument cluster
90 21 29 2065284/1 December 13, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A6
allroad, A6
Avant, S6,
RS 6, RS 6
Avant, A7,
S7, RS 7,
A7 PHEV,
A8, S8, A8
PHEV, Q7,
SQ7, Q8,
SQ8, and
RS Q8
2021 - 2022
All
Audi virtual cockpit
Condition
Customer states:
 The Audi virtual cockpit is blank after entering the vehicle. A malfunction triangle may be displayed.
 After an ignition cycle, the instrument cluster may be available again, however, the warning message
“Instrument cluster: malfunction” is displayed in the center of the screen.
Workshop findings:
The following DTC may be stored in the instrument cluster, J285 (address word 0017):
 DTC B200049 (Control Module Faulty).
Technical Background
The customer concern may be caused by an intermittent hardware issue in certain Audi virtual cockpit displays.
Production Solution
Optimized hardware for the Audi virtual cockpit was implemented on 01 July 2021 (production date of Audi virtual
cockpit).
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Service
1. Please replace the Audi virtual cockpit according to the instructions in Elsa Repair Manual.
Tip: Please make sure that the replacement part was produced on or after July 1st, 2021.
Warranty
 110 up to 48 Months/50,000 Miles.
Claim Type:
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9025
Damage Code:
0040
Labor Operations:
Remove and install/replace dash panel insert
9025 XXXX
See SRT with
associated
operations
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 10
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB # 2065284/1
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
See ETKA
Instrument Cluster
01
Additional Information
All parts and service references provided in this TSB (2065284) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.