CSC15A03

Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
October 28, 2015
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
DEMONSTRATION / DELIVERY HOLD - Application Performance Upgrade 15A03
Certain 2016 Model Year Escape, MKC, Expedition, and Navigator Vehicles
SYNC® 3 Software Updates
PROGRAM TERMS
This program will be in effect through April 29, 2016. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Escape
2016
Louisville
May 27, 2015 through July 29, 2015
MKC
2016
Louisville
May 26, 2015 through July 27, 2015
Expedition
2016
Kentucky Truck
July 20, 2015 through July 23, 2015
Navigator
2016
Kentucky Truck
July 20, 2015 through July 23, 2015
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In affected Escape and MKC vehicles, software concerns in the SYNC® 3 touch screen interface may
cause the touch screen to exhibit one or more of the following conditions:
x The touch screen may become slow to respond or unresponsive to touch input.
x The touch screen may react to false touch events with no user interaction.
Additionally, affected Expedition and Navigator vehicles may have been loaded with an incorrect
version of the SYNC® 3 operating system, which can cause one or more of the following conditions:
x Navigation routes and other settings may not be maintained after cycling the ignition key off,
then back on.
x The touch screen may not display any graphics.
x The voice/push-to-talk button may become unresponsive.
x The system may become sluggish.
x The touch screen may become slow to respond or unresponsive to touch input.
” Copyright 2015 Ford Motor Company
SERVICE ACTION
Sold vehicles: Owners of all affected vehicles will be mailed a USB drive and instructions to install
the SYNC® 3 updates themselves. Although OASIS may indicate 15A03 is open, the application may
have already been installed by the owner. Please confirm with the owner if they have installed the
application before attempting to service their vehicle. Sold vehicles should only be serviced if the
owner has not already completed the update, and requests that their dealer perform the repair under
this program.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
New/In-Stock vehicles: Before demonstrating or delivering any of the vehicles involved in this
program, dealers are to update the SYNC® 3 software on all affected vehicles using a USB drive.
OWNER NOTIFICATION MAILING SCHEDULE
Owners of all affected vehicles will be mailed a USB drive along with instructions to install SYNC® 3
updates the week of November 30, 2015. Dealers should repair any affected vehicles that arrive at
their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information – USB Software Installation
Attachment IV:
Technical Information – Touch Screen Update Procedure
Attachment V:
Technical Information – Operating System Update Procedure
Owner Notification Letters and Installation Instructions
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Michael A. Berardi
” Copyright 2015 Ford Motor Company
ATTACHMENT I
Page 1 of 2
DEMONSTRATION / DELIVERY HOLD - Application Performance Upgrade 15A03
Certain 2016 Model Year Escape, MKC, Expedition, and Navigator Vehicles
SYNC® 3 Software Updates
OASIS ACTIVATION
OASIS will be activated on October 28, 2015.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 28,
2015. Owner names and addresses will not be activated for this program.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
SOLD VEHICLES
x Owners of affected vehicles will be mailed a USB drive that is pre-loaded with software along
with instructions to update the SYNC® 3 system themselves.
x Owners will also be given the option to have dealers perform the repair.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL LABOR TIME AND/OR PARTS
Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:
x Damage that you believe was caused by the covered condition.
x
A condition that requires additional labor and/or parts to complete the repair.
x
Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair
of the covered condition.
Requests for approval after completion of the repair may not be granted. Ford Motor Company
reserves the right to deny coverage for related damage in cases where the vehicle owner has not had
this recall performed on a timely basis. Additional related damage parts are subject to random
selection for return to the Ford Warranty Parts Analysis Center (WPAC).
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
” Copyright 2015 Ford Motor Company
ATTACHMENT I
Page 2 of 2
DEMONSTRATION / DELIVERY HOLD - Application Performance Upgrade 15A03
Certain 2016 Model Year Escape, MKC, Expedition, and Navigator Vehicles
SYNC® 3 Software Updates
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize
the Lincoln Loyalty Program to provide clients with surprise and delight offerings, including:
x Fuel fill
x Transportation assistance
x Courtesy pick-up and delivery of client vehicles
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this
service in owner mailings. Reference EFC03578, Lincoln Loyalty Program Announcement for
additional details.
CLAIMS PREPARATION AND SUBMISSION
x Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (15A03) is the sub code.
x Additional labor and/or parts must be claimed as related damage on a separate repair line
from which the FSA is claimed. Additional labor and/or parts require prior approval from the
SSSC via the SSSC Web Contact Site.
x For Lincoln Client Special Handling, reference EFC03578, Lincoln Loyalty Program
Announcement and EFC04165, Lincoln Loyalty Rental Claims for Requirements and Claiming
Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same
Repair Order.
x PROGRAM TERMS: This program will be in effect through April 29, 2016. There is no
mileage limit for this program.
” Copyright 2015 Ford Motor Company
ATTACHMENT II
Page 1 of 1
DEMONSTRATION / DELIVERY HOLD - Application Performance Upgrade 15A03
Certain 2016 Model Year Escape, MKC, Expedition, and Navigator Vehicles
SYNC® 3 Software Updates
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Install touch screen software updates
(Escape and MKC vehicles only)
15A03B
0.3 Hours
Install operating system software updates
(Expedition and Navigator vehicles only)
15A03C
0.3 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
” Copyright 2015 Ford Motor Company
ATTACHMENT IV
PAGE 1 OF 2
APPLICATION PERFORMANCE UPGRADE 15A03
CERTAIN 2016 MODEL YEAR ESCAPE AND MKC VEHICLES — SYNC® 3 TOUCH
SCREEN SOFTWARE UPDATE
OVERVIEW
Affected vehicles may have software concerns in the SYNC® 3 touch screen interface which can cause
the touch screen to exhibit several undesirable conditions. Before demonstrating or delivering any of the
Escape and MKC vehicles involved in this program, dealers are to update the touch screen using a USB
drive.
SYNC® Touch Screen Software Update
NOTE: Although OASIS may indicate 15A03 is open, the software update may have already been
installed by the owner. Please confirm with the owner if they have installed the software update
before attempting to service their vehicle.
NOTE: Some vehicles may prompt the user to receive SYNC® Automatic System Updates.
Select "Ask Me Later" and proceed with the software update procedure.
NOTE: The installation procedure takes less than five minutes. Do not remove the USB drive or turn the
vehicle off until the "Installation Complete" screen appears.
1. Start the vehicle and allow it to idle for 30 seconds.
2. Remove any connected devices from the vehicle USB port(s).
3. Install the USB drive containing the new touch screen software update (refer to Attachment III). The
installation procedure will start automatically. See Figure 1.
1563A
FIGURE 1
CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2015
ATTACHMENT IV
PAGE 2 OF 2
APPLICATION PERFORMANCE UPGRADE 15A03
NOTE: It is normal for the system to reboot and/or for the screen to go dark/blank at times. The USB
drive must remain installed during this time, and should not be removed until the
"Installation Complete" screen appears.
NOTE: After updating the touch screen software, the touch screen may not respond to touch until the
system is allowed to fully power down and reset.
4. After the "Installation Complete" screen appears remove the USB drive, turn the vehicle off and
remove the key. See Figure 2
1563C
FIGURE 2
5. Open and close the driver's front door and wait approximately four minutes for the system to
completely power down.
6. After four minutes, start the vehicle and verify that the SYNC® 3 system operates properly.
CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2015
ATTACHMENT V
PAGE 1 OF 3
APPLICATION PERFORMANCE UPGRADE 15A 3
CERTAIN 2016 MODEL YEAR E PEDITION AND NAVIGATOR VEHICLES —
SYNC® 3 OPERATING SYSTEM SOFTWARE UPDATES
OVERVIEW
A
B
YNC
E
N
,
B
SYNC® Operat n S
NOTE: A
te
Update
OA I
15A0
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NOTE:
YNC
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A
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NOTE: T
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I
B
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1
0
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not
YNC
,
A
T
F
P
G
1
/
G
A
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O
1563B
FIGURE 1
CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2015
ATTACHMENT V
PAGE 2 OF 3
APPLICATION PERFORMANCE UPGRADE 15A03
R
B
4 I
T
B
new YNC
A
F
III
2
1563A
FIGURE 2
NOTE: I
/
/
T
B
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5 A
C
I
C
F
,
B
,
1563C
FIGURE 3
CPR
2015 FORD MOTOR COMPANY
DEARBORN, MIC I AN 4 121
10/2015
ATTACHMENT V
PAGE 3 OF 3
APPLICATION PERFORMANCE UPGRADE 15A03
O
A
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,
A
CPR
2015 FORD MOTOR COMPANY
DEARBORN, MIC I AN 4 121
10/2015
YNC
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1
ATTACHMENT III
Page 1 of 1
DEMONSTRATION / DELIVERY HOLD - Application Performance Upgrade 15A03
Certain 2016 Model Year Escape, MKC, Expedition, and Navigator Vehicles
SYNC® 3 Software Updates
Instructions for Updating a USB Drive with the Correct Software
Minimum 2 gigabyte (GB) USB drive required. This procedure will clear any saved data stored on the
USB flash drive. Save any important data stored on the USB drive to another location prior to starting
this procedure.
1. Format the USB Drive.
a. Insert USB Flash drive into computer.
b. From Windows start button or desktop, select my computer.
c. Right click on the USB drive/temporary disk.
d. Select “Format”.
e. Under File System, select “FAT32”.
f. Under Allocation Unit Size, select Default allocation size.
g. Under Format Options, select “Quick Format”.
h. Select “start” to reformat.
i. Select “OK”, for pop up warning, “Reformatting will erase all data stored on this disk.”
j. Close all open pop-up windows once complete.
k. Tag the USB Drive to identify the new software level it will contain.
2. Download the software. A hard wired internet connection is recommended.
a. Determine the appropriate software to be downloaded.
i. Click here for Touch Screen Software Updates for Escape and MKC vehicles.
ii. Click here for Operating System Software Updates for Expedition and Navigator vehicles.
b. A download pop-up window will appear with selections “Run, Save, or Cancel”. Select
“Save”.
c. A “Save-As” pop up window will appear. Choose a folder on your computer to save the file
temporarily.
d. Select “Save”.
e. When the “Download Complete” pop up window appears, select “Open folder”.
f. The file will be highlighted. Double click on the file.
g. A download warning may appear. If so, agree to continue by choosing “Yes”, “OK”, or “Run”.
h. An extract pop up window will appear. The extract destination to the USB drive will need to
be selected.
i. To browse for the USB drive, select the button with three dots located to the right of the
pop up window.
ii. Scroll down and select “Computer”
iii. Select the USB drive/removable disk and click “OK”.
i. Select Extract.
j. Confirm USB drive contents. Select USB drive located under “My Computer”. A folder
named “SyncMyRide” and two files (autoinstall.lst and DONTINDX.msa) will be present on
the USB drive; it is now ready for the USB upgrade procedure located in Attachment IV.
” Copyright 2015 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
November 2015
Application Performance Upgrade 15A03
Programa de satisfacción del cliente 15A03
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Application Performance Upgrade for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, software concerns in the SYNC® 3 touch screen
interface may cause the touch screen to exhibit one or both of the
following conditions:
x The touch screen may become slow to respond or unresponsive to
touch input.
x The touch screen may react to false touch events with no user
interaction.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company is providing
you with a pre-programmed USB drive and instructions to install the touch
screen software update yourself.
Alternatively, if you prefer to have this service performed by a dealer, Ford
Motor Company has also authorized your dealer to install the touch
screen update free of charge under the terms of this program.
This Application Upgrade Program will be in effect until April 29, 2016
regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for you to install the update using the enclosed USB
drive is less than 10 minutes.
If you choose to have your dealer perform the update, your dealer may
need your vehicle for a longer period of time due to service scheduling
requirements.
What should you do?
Follow the enclosed instructions and use the USB drive to install the touch
screen update.
Alternatively, you may call your dealer and request a service date for
Application Performance Upgrade 15A03. Provide the dealer with the VIN
of your vehicle, which is printed near your name at the beginning of this
letter.
” Copyright 2015 Ford Motor Company
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements
to have the work completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily
on state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish
to contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
” Copyright 2015 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
November 2015
Application Performance Upgrade 15A03
Programa de satisfacción del cliente 15A03
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Application Performance Upgrade for your vehicle with the VIN shown above.
Why are you
receiving this
notice?
Your vehicle may have been loaded with an incorrect version of the SYNC®
3 operating system, which can cause one or more of the following
conditions:
x Navigation routes and other settings may not be maintained after
cycling the ignition key off, then back on.
x The touch screen may not display any graphics.
x The voice/push-to-talk button may become unresponsive.
x The system may become sluggish.
x The touch screen may become slow to respond or unresponsive to
touch input.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company is providing
you with a pre-programmed USB drive and instructions to install the
operating system update yourself.
Alternatively, if you prefer to have this service performed by a dealer, Ford
Motor Company has also authorized your dealer to install the operating
system update free of charge under the terms of this program.
This Application Upgrade Program will be in effect until April 29, 2016
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for you to install the update using the enclosed USB drive
is less than 15 minutes.
If you choose to have your dealer perform the update, your dealer may
need your vehicle for a longer period of time due to service scheduling
requirements.
” Copyright 2015 Ford Motor Company
What should you do?
Follow the enclosed instructions and use the USB drive to install the
required update.
Alternatively, you may call your dealer and request a service date for
Application Performance Upgrade 15A03. Provide the dealer with the VIN
of your vehicle. The VIN is printed near your name at the beginning of this
letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish
to contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
” Copyright 2015 Ford Motor Company
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
November 2015
Customer Satisfaction Program 15A03
Programa de satisfacción del cliente 15A03
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At the Lincoln Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Application Performance Upgrade for your vehicle with the
VIN shown above.
Why are you receiving
this notice?
On your vehicle, software concerns in the SYNC® 3 touch screen interface
may cause the touch screen to exhibit one or both of the following
conditions:
x The touch screen may become slow to respond or unresponsive to
touch input.
x The touch screen may react to false touch events with no user
interaction.
What will Lincoln and
your dealer do?
In the interest of customer satisfaction, The Lincoln Motor Company is
providing you with a pre-programmed USB drive and instructions to install
the touch screen software update yourself.
Alternatively, if you prefer to have this service performed by a dealer, The
Lincoln Motor Company has also authorized your dealer to install the touch
screen update free of charge under the terms of this program.
This Application Upgrade Program will be in effect until April 29, 2016
regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for you to install the update using the enclosed USB
drive is less than 10 minutes.
If you choose to have your dealer perform the update, your dealer may
need your vehicle for a longer period of time due to service scheduling
requirements.
What should you do?
Follow the enclosed instructions and use the USB drive to install the touch
screen update.
” Copyright 2015 The Lincoln Motor Company – A Ford Motor Company Brand
What should you do?
(continued)
Alternatively, you may call your dealer and request a service date for
Application Performance Upgrade 15A03. Provide the dealer with the VIN
of your vehicle, which is printed near your name at the beginning of this
letter.
If you do not already have a servicing dealer, you can access
www.Lincolnowner.com for dealer addresses, maps, and driving
instructions.
The Lincoln Motor Company wants you to have this service action
completed on your vehicle. The vehicle owner is responsible for making
arrangements to have the work completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily
on state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: www.Lincolnowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and
one of our representatives will be happy to assist you. Representatives
are available Monday through Friday: 8:00AM - 8:00PM (Eastern Time). If
you wish to contact us through the Internet, our address is:
www.fleet.ford.com.
Thank you for your attention to this important matter.
The Lincoln Motor Company
” Copyright 2015 The Lincoln Motor Company – A Ford Motor Company Brand
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
November 2015
Customer Satisfaction Program 15A03
Programa de satisfacción del cliente 15A03
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At the Lincoln Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Application Performance Upgrade for your vehicle with the
VIN shown above.
Why are you
receiving this
notice?
Your vehicle may have been loaded with an incorrect version of the
SYNC® 3 operating system, which can cause one or more of the following
conditions:
x Navigation routes and other settings may not be maintained after
cycling the ignition key off, then back on.
x The touch screen may not display any graphics.
x The voice/push-to-talk button may become unresponsive.
x The system may become sluggish.
x The touch screen may become slow to respond or unresponsive to
touch input.
What will Lincoln and
your dealer do?
In the interest of customer satisfaction, The Lincoln Motor Company is
providing you with a pre-programmed USB drive and instructions to install
the operating system update yourself.
Alternatively, The Lincoln Motor Company has also authorized your dealer
to install the required update free of charge under the terms of this
program.
This Application Upgrade Program will be in effect until April 29, 2016
regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for you to install the update using the enclosed USB
drive is less than 15 minutes.
If you choose to have your dealer perform the update, your dealer may
need your vehicle for a longer period of time due to service scheduling
requirements.
” Copyright 2015 The Lincoln Motor Company – A Ford Motor Company Brand
What should you do?
Follow the enclosed instructions and use the USB drive to install the
operating system update.
Alternatively, you may call your dealer and request a service date for
Application Performance Upgrade 15A03. Provide the dealer with the VIN
of your vehicle. The VIN is printed near your name at the beginning of this
letter.
If you do not already have a servicing dealer, you can access
www.Lincolnowner.com for dealer addresses, maps, and driving
instructions.
The Lincoln Motor Company wants you to have this service action
completed on your vehicle. The vehicle owner is responsible for making
arrangements to have the work completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily
on state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: www.Lincolnowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and
one of our representatives will be happy to assist you. Representatives
are available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
If you wish to contact us through the Internet, our address is:
www.fleet.ford.com.
Thank you for your attention to this important matter.
The Lincoln Motor Company
” Copyright 2015 The Lincoln Motor Company – A Ford Motor Company Brand
S
SYNC® 3 Touch Screen
S
So
oftware Update
U
N
NEED HELP?
? If at any po
oint you encou
unter difficulty
y during the s oftware upda
ate process, p
please contact your
dealer for additiona
al assistance..
1. Start the
t vehicle an
nd allow it to idle for 30 sec
conds. The e
engine will co
ontinue to idle until step 4.
2. Remo
ove any conne
ected devices
s from the veh
hicle USB porrt(s).
3. Install the USB driv
ve containing the new touc
ch screen soft
ftware update
e. The installa
ation procedu
ure will
a
ng System So
oftware…” willl appear on th
he screen. Se
ee Figure 1.
start automatically
and “Updatin
Figure
F
1
N
NOTE: The in
nstallation pro
ocedure takes
s less than fiv
ve minutes, an
nd it is norma
al for the syste
em to reboot and/or
for the
e screen to go
o dark/blank at
a times. Do not remove th
he USB drive
e or turn the vvehicle off until the
"Insta
allation Compllete" screen appears.
a
N
NOTE: After updating the software, the
e touch screen
n may not resspond to touch until the sysstem is allowe
ed to fully
p
power down and
a reset.
4. After the
t "Installatio
on Complete"" screen appe
ears, remove the USB drivve, turn the ve
ehicle off, and
d remove
the ke
ey. See Figurre 2 on the ne
ext page.
” Cop
pyright 201
15 Ford Mo
otor Compan
ny
Figure
F
2
5. Open and close the driver’s fron
nt door and wait
w approxima
ately four min
nutes for the ssystem to com
mpletely
power down.
f
minutes, start the vehicle. Verify the touch scree
en operates p
properly.
6. After four
” Cop
pyright 201
15 Ford Mo
otor Compan
ny
S
SYNC 3®
® Operatin
ng System
m Softwa
are Updatte
N
NEED HELP?
? If at any po
oint you encou
unter difficulty
y during the s oftware upda
ate process, p
please contact your
dealer for additiona
al assistance..
N
NOTE: Your vehicle’s SYN
NC®3 system
m is capable of
o automatic u
updates over W
Wi-Fi. After rreprogrammin
ng the
ating system using
u
the proc
cedure below
w, the “Automa
atic System U
Updates” setting will default to “Off.”
opera
W
WHAT IS AN AUTOMATIC
C SYSTEM UPDATE?
U
Wh
hen Wi-Fi and
d automatic u
updates are e
enabled, your system
ks for software
e updates periodically. If a new version
n is available, it downloadss at that time.
check
Softw
ware download
ds can take place for up to
o 30 minutes a
after you have
e switched yo
our vehicle offf. The
updattes do not inte
errupt the norrmal use of yo
our SYNC® 3 system. If a download do
oes not comp
plete for
any re
eason, the do
ownload continues where itt left off at the
e next Wi-Fi cconnected opp
portunity. Up
pon
activa
ation of an update, a banne
er displays on
n the touchscrreen indicatin
ng the system
m update.
S
Software upd
date procedu
ure:
1. Start the
t vehicle an
nd allow it to idle for 30 sec
conds. The e
engine will co
ontinue to idle until step 5.
2. To rev
view the curre
ent "Automatiic System Updates" setting
g so that it ca
an be restored
d after programming
has completed, reffer to the instrructions below
w. You may a
also modify th
his setting after programming has
p
have
h
changed
d.
completed if your preferences
s icon (lower right corner o
of the screen)).
a. Press the Gear/Settings
eneral" then scroll to the bo
ottom of scree
en.
b. Select "Ge
em Updates.""
c.. Select "Automatic Syste
d. Take note if your setting
g is "On" or "O
Off." See Fig ure 1.
Figure
F
1
ove any conne
ected devices
s from the veh
hicle USB porrt(s).
3. Remo
4. Install the USB drivve containing the SYNC® operating sysstem update. The installattion procedure
e will
a
ng System So
oftware…” willl appear on th
he screen. See Figure 2 o
on the
start automatically
and “Updatin
next page.
p
” Cop
pyright 201
15 Ford Mo
otor Compan
ny
Figure
F
2
NOTE: The in
nstallation pro
ocedure takes
s less than fiv
ve minutes, an
nd it is norma
al for the syste
em to reboot and/or
for the
e screen to go
o dark/blank at
a times. Do not remove th
he USB drive
e or turn the vvehicle off until the
"Insta
allation Compllete" screen appears.
a
5. After the
t "Installatio
on Complete"" screen appe
ears, remove the USB drivve, turn the ve
ehicle off and remove
the ke
ey. See Figurre 3.
Figure
F
3
6. Open and close the driver’s fron
nt door and wait
w approxima
ately four min
nutes for the ssystem to com
mpletely
power down.
f
minutes, start the vehicle. Verify th
he SYNC® 3 system opera
ates properly.
7. After four
8. Resto
ore or modify the “Automattic System Up
pdate” settingss. Refer to S
Step 2 on the previous page.
” Cop
pyright 201
15 Ford Mo
otor Compan
ny
S
SYNC® 3 Touch Screen
S
So
oftware Update
U
N
NEED HELP?
? If at any po
oint you encou
unter difficulty
y during the s oftware upda
ate process, p
please contact your
dealer for additiona
al assistance..
1. Start the
t vehicle an
nd allow it to idle for 30 sec
conds. The e
engine will co
ontinue to idle until step 4.
2. Remo
ove any conne
ected devices
s from the veh
hicle USB porrt(s).
3. Install the USB driv
ve containing the new touc
ch screen soft
ftware update
e. The installa
ation procedu
ure will
a
ng System So
oftware…” willl appear on th
he screen. Se
ee Figure 1.
start automatically
and “Updatin
Figure
F
1
N
NOTE: The in
nstallation pro
ocedure takes
s less than fiv
ve minutes, an
nd it is norma
al for the syste
em to reboot and/or
for the
e screen to go
o dark/blank at
a times. Do not remove th
he USB drive
e or turn the vvehicle off until the
"Insta
allation Compllete" screen appears.
a
N
NOTE: After updating the software, the
e touch screen
n may not resspond to touch until the sysstem is allowe
ed to fully
p
power down and
a reset.
4. After the
t "Installatio
on Complete"" screen appe
ears, remove the USB drivve, turn the ve
ehicle off, and
d remove
the ke
ey. See Figurre 2 on the ne
ext page.
” Co
opyright 20
015 The Li
incoln Moto
or Company
y – A Ford Motor Com
mpany Brand
d
Figure
F
2
5. Open and close the driver’s fron
nt door and wait
w approxima
ately four min
nutes for the ssystem to com
mpletely
power down.
f
minutes, start the vehicle. Verify the touch scree
en operates p
properly.
6. After four
” Co
opyright 20
015 The Li
incoln Moto
or Company
y – A Ford Motor Com
mpany Brand
d
S
SYNC 3®
® Operatin
ng System
m Softwa
are Updatte
N
NEED HELP?
? If at any po
oint you encou
unter difficulty
y during the s oftware upda
ate process, p
please contact your
dealer for additiona
al assistance..
N
NOTE: Your vehicle’s SYN
NC®3 system
m is capable of
o automatic u
updates over W
Wi-Fi. After rreprogrammin
ng the
ating system using
u
the proc
cedure below
w, the “Automa
atic System U
Updates” setting will default to “Off.”
opera
W
WHAT IS AN AUTOMATIC
C SYSTEM UPDATE?
U
Wh
hen Wi-Fi and
d automatic u
updates are e
enabled, your system
ks for software
e updates periodically. If a new version
n is available, it downloadss at that time.
check
Softw
ware download
ds can take place for up to
o 30 minutes a
after you have
e switched yo
our vehicle offf. The
updattes do not inte
errupt the norrmal use of yo
our SYNC® 3 system. If a download do
oes not comp
plete for
any re
eason, the do
ownload continues where itt left off at the
e next Wi-Fi cconnected opp
portunity. Up
pon
activa
ation of an update, a banne
er displays on
n the touchscrreen indicatin
ng the system
m update.
S
Software upd
date procedu
ure:
1. Start the
t vehicle an
nd allow it to idle for 30 sec
conds. The e
engine will co
ontinue to idle until step 5.
2. To rev
view the curre
ent "Automatiic System Updates" setting
g so that it ca
an be restored
d after programming
has completed, reffer to the instrructions below
w. You may a
also modify th
his setting after programming has
p
have
h
changed
d.
completed if your preferences
s icon (lower right corner o
of the screen)).
a. Press the Gear/Settings
eneral" then scroll to the bo
ottom of scree
en.
b. Select "Ge
em Updates.""
c.. Select "Automatic Syste
d. Take note if your setting
g is "On" or "O
Off." See Fig ure 1.
Figure
F
1
ove any conne
ected devices
s from the veh
hicle USB porrt(s).
3. Remo
4. Install the USB drivve containing the SYNC® operating sysstem update. The installattion procedure
e will
a
ng System So
oftware…” willl appear on th
he screen. See Figure 2 o
on the
start automatically
and “Updatin
next page.
p
” Co
opyright 20
015 The Li
incoln Moto
or Company
y – A Ford Motor Com
mpany Brand
d
Figure
F
2
N
NOTE: The in
nstallation pro
ocedure takes
s less than fiv
ve minutes, an
al for the syste
em to reboot and/or
nd it is norma
for the
e screen to go
o dark/blank at
a times. Do not remove th
he USB drive
e or turn the vvehicle off until the
"Insta
allation Compllete" screen appears.
a
5. After the
t "Installatio
on Complete"" screen appe
ears, remove the USB drivve, turn the ve
ehicle off and remove
the ke
ey. See Figurre 3.
Figure
F
3
6. Open and close the driver’s fron
nt door and wait
w approxima
ately four min
nutes for the ssystem to com
mpletely
power down.
f
minutes, start the vehicle. Verify th
he SYNC® 3 system opera
ates properly.
7. After four
8. Resto
ore or modify the “Automattic System Up
pdate” settingss. Refer to S
Step 2 on the previous page.
” Co
opyright 20
015 The Li
incoln Moto
or Company
y – A Ford Motor Com
mpany Brand
d