S10138

Polestar 
Service and Parts Business
Quality Bulletin
TITLE:
Service Action S10138: Cert Reload
Model Year 2021-2022 Polestar 2
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
3018
S10138
Product, Safety and Compliance
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2nd Paragraph text updated
2021-11-19
2021-11-19
Page 1 of 2
A.
B.
C.
D.
E.
F.
G.
SERVICE ACTION S10138 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION
OWNER NOTIFICATION
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
REIMBURSEMENT PROCEDURES & ALLOWANCE
A.
SERVICE ACTION S10138 DESCRIPTION
Polestar Automotive USA, INC. on behalf of Polestar Performance AB, have decided to launch
Service Action S10138 on certain model year 2021-2022 Polestar 2 vehicles.
Polestar investigations have identified an issue with digital certificates which renders the car
unable to accept an Over-The-Air update (a manual update at retailers is still possible). This may
lead to the customer losing connectivity between the vehicle and the Polestar app.
A total of 119 U.S. and 51 Canadian vehicles are eligible for this service action.
B.
VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR
THIS SERVICE ACTION.
Vehicle eligibility must be confirmed:
•
Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Service Action S10138 Digital
Certificate” will appear for eligible vehicles, F4=History from the main Inquiry menu must
be selected to confirm Service Action S10138 has not been completed. Eligibility can also be
confirmed in TIE.
Produced and printed in the USA and available as an electronic document.
© Polestar 2021
Quality Bulletin S10138
All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service Actions.
All open Recall, Service Campaign or Service Action repairs must be completed.
C.
PARTS / PARTS RETURN
Please refer to Parts Bulletin S10138.
D.
OWNER NOTIFICATION
An owner notification will be sent out that will notify the owner of this service action instructing
them to contact their retailer and request an appointment to have this repair completed.
E.
RETAILER RESPONSIBILITY
All vehicles qualifying for this service action must be repaired prior to a customer taking
possession of the vehicle.
F.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Level 2 – Certified Tech for
Repair.
G.
REIMBURSEMENT PROCEDURES & ALLOWNACE
Service Action S10138 claims should be submitted using the LONG FORM application only.
Claim Type:
Cause Code:
CSC Code:
Main OP:
S10138
02
XW
97798
Failed Part No: 32264753 (Use this for Failed Part Number on the Claim)
NOTE: Part No. 32292674 Total Upgrade PS 2 should also be claimed for this repair as it is
important to do a total upgrade BEFORE downloading a new certificate.
Operation Number
97798-2
Repair Description
Software Upgrade OTA acc.
to QB-S10138
Qty
1
Labor Time
1.2
Labor times provided are current at the time of release and are subject to change: Claims will be paid
at the time in effect on the repair date.
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