SSM 50346

SSM 50346 - 2018-2021 Various Vehicles - Ford Pass/Lincoln Way Features
Inoperative Or DTCsU2100 And/Or B156D In The TCU
Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford
Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number
(ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These
symptoms may persist even after performing a TCU software update and/or replacement. To correct
this condition, start a new session with the latest version of the appropriate diagnostic scan tool and
perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS
version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU
datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the
Service Labor Time Standards (SLTS) Manual.
APPLICABLE VEHICLES
2020 - 2021 CAR: TV U611N AVIATOR
2018 - 2020 CAR: PL D544N CONTINENTAL
2020 - 2021 CAR: TF CX483N CORSAIR
2018 - 2021 CAR: DQ CD539N EDGE
2018 - 2019 TRUCK: M2 C520N ESCAPE
2018 - 2021 TRUCK: B8 U553N EXPEDITION
2018 - 2019 TRUCK: UB U502N EXPLORER
2020 - 2021 CAR: TW U625N EXPLORER
2018 - 2020 TRUCK: FC P552N F-150
2018 - 2021 TRUCK: FE P558N SUPER DUTY
2018 - 2020 CAR: C7 CD391N FUSION
2018 - 2020 CAR: C7 CD391N FUSION
2018 - 2019 TRUCK: ME C489N MKC
2018 - 2021 CAR: D9 U540N MKX
2018 - 2020 CAR: C9 CD533N MKZ
2018 - 2020 CAR: C9 CD533N MKZ
2018 - 2021 CAR: ZG S550N MUSTANG